Business Development Call Center
Resume:
BRIAN J. ALLEN
*** ****** ****, ******* ** *****
***********@*****.***
Selected Accomplishments
· Achieved Total Sales with ServiceMaster of $241,419 and 11 new accounts (in 5 months) in 2020. Achieved Total Sales of $378,965 and 24 new accounts in 2021. Achieved Total Sales of $525,057 and 37 new accounts in 2022.
Achieved Total Revenue of $1,250,800.60 in 2018 with Tradesmen International (a 30.58% increase from
the previous year).
Surpassed first month sales quota with Unconventional Solutions of $10,000 by achieving 9 orders for a
total value of $12,698.00 with an average order amount of $1,416.66.
Exceeded second month sales quota with Unconventional Solutions of $15,000 by achieving 15 orders for
a total value of $20,506.00 with an average order amount of $1,367.66.
Generated a total of 82 contracts or 1st moves booked with Stevens Van Lines which surpassed the Annual
goal of 10 per year.
Oversaw all the details of residential relocations with Stevens Van Lines, as well as, resolving any
customers issues that resulted in the move center obtaining a 98.5% customer satisfaction level.
Exceeded my yearly goal for appointments set with Space Inc. in 2008 pf 90 by 23.
Achieved 100.3% of 2003 Annual Budget $340,000 with the Muscular Dystrophy Association.
Top Admissions advisor for the GLC system for the months of February and March 1998.
Summary of Skills
Office Management Skills
Managed an office of two Administrative Secretary’s and eight call center representatives while exceeding
fundraising event budget goals.
Directly responsible for human resource functions for specific customers and followed up on a regular
basis to ensure their needs were being met and ensured the timely payment of services rendered and
resolved any performance or billing issues.
Actively screened, interviewed and hired employees for assignments, as well as, administered appropriate
evaluations to ascertain skill levels.
Business Development Skills
Giving presentations to CEO’s, Presidents, and Vice Presidents and applying appropriate sales technique
to close the sale.
Generated new sales by identifying and prospecting new clients in a multi-county sales territory while
growing existing business with current or past customers.
Managing client accounts and following up on a regular basis to ensure their needs are being met, as well
as, for the timely payment of services rendered and resolving any performance or billing issues while
maintaining a friendly and professional manner at all times.
Developing a strategic plan of action to exceed daily, weekly and/or monthly quotas.
Creating effective scripts, voice mail messages and emails that acquire a response for the appropriate
decision maker.
Adept at telemarketing to qualify leads and set face to face appointments, as well as, door to door
canvassing of new prospects.
Project Management Skills
Managing client accounts and following up on a regular basis to ensure their needs are being met, as well
as, for the timely payment of services rendered and resolving any performance or billing issues while
maintaining a friendly and professional manner at all times.
Proactively assisted the transferee and his /her family to navigate the complexities of a relocation,
ensuring they understood the process, vendors and timelines involved. Coordinated the site survey and
prepared estimates. Scheduled pack/load dates and monitored the quality of driver’s assigned and service
provided. Arranged and scheduled any relocation third party services required.
Marketing/Public Relation Skills
Acquiring new clients and fundraising sponsors via networking, cold calling and outside presentations .
Applying effective persuasion, consensus building and conflict resolution techniques.
Giving presentations at high schools, college nights, job/career fairs and other community events.
Increasing traffic to company website by consistently producing high-quality content and creating an
email strategy that drives prospects back to the appropriate website.
Work Experience
Business Development Manager, ServiceMaster (Flushing, MI) – 07/2020 – present
Account Executive, Tradesmen International (Midland, MI) – 01/2016 – 04/2020
Technical Sales Consultant, Unconventional Solutions Inc. (Wixom, MI) – 03/2015 – 07/2015
Business Development Associate/Move Coordinator, Stevens Van Lines (Saginaw, MI) – 06/2010 – 03/2015
Move Coordinator, Stevens Van Lines (Saginaw, MI) – 03/2007 – 09/2008
Telemarketing/Inside Sales, Stevens Van Lines (Saginaw, MI) – 02/2005 – 03/2007
Sales Manager, Holiday Inn (Flint, MI) – 10/2004 – 11/2005
District Director, Muscular Dystrophy Association (Saginaw, MI) – 01/2001 – 04/2004
Account Supervisor, University of Phoenix (Troy, MI) – 04/1999 – 07/2000
Admissions Advisor, Great Lakes Junior College (Midland, MI) – 01/1997 – 03/1999
Program Director, American Truck Driving School (Coldwater, MI) – 08/1995 – 11/1996
Less Than Class Coordinator, OIC/MS (Saginaw, MI) – 03/1993 – 07/1995
Committee Clerk, House of Representatives (Lansing, MI) – 08/1990 – 02/1993
EDUCATION
MICHIGAN STATE UNIVERSITY – BACHELOR OF SCIENCE, PUBLIC ADMINSTRATION
TECHNICAL SKILLS
CRM software: Salesforce.com, ACT, Bullhorn
Applications: Word, Excel, Access, PowerPoint
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