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Customer Service Agent

Location:
Salford, Greater Manchester, United Kingdom
Posted:
August 26, 2023

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Resume:

HAVRE MARDAN

FLAT **-** SHEEN GARDENS

HEALD GREEN

MANCHESTER

M22 5LF

Mobile: 004***********

Email: ady8rl@r.postjobfree.com

Email: ady8rl@r.postjobfree.com

Personal Profile

Forward thinking, versatile and experienced individual, I have gained and developed a wide range of skills over a varied career. I believe that my organised and methodical approach to my work, along with my ability to work effectively as a team member, or equally well on my own initiative, allows me the scope to further develop my skills. A confident individual, I relish working under pressure and to tight deadlines. I pride myself on my enthusiastic and honest personality and would welcome the opportunity to demonstrate my hard working attitude to any potential employer.

Key skills:

Good working knowledge of health and safety in the work place

Excellent customer service ability

Honest and reliable

Good time keeper

Excellent organisational skills

Good communication and networking skills

Able to work quickly and effectively

Can work as part of a team or use own initiative

Able to meet targets and deadlines

Career summary:

2020-2023 Swissport Manchester team leader

Turkish Airline

15 JAN 2018-2020 Menzies Aviation Manchester airport

Outline: Passenger checking Service Agent

Key responsibilities:

Work via Menzies for Turkish airline check-in passengers

Throw out to boarding gate – meeting the flight direct the passengers throw

Emigration then baggage claim

Apr 2014 – 2016 Empire group language

Outline: self employed face to face interpreter

Turkish, Arabic, Kurdish, To English

Mostly NHS & police department

Sep 2016 Jan 2017 Jamies Italian Ltd

Outline: Commis chef

Key responsibilities:

Making pizza and pasta

Aug 2016 Amazon warehouse London

Outline: product collector

Apr 2011 to May 2014 dnata, Erbil International Airport

Outline: Passenger checking Service Agent

Key responsibilities:

Dealing with customer queries

Management of customer bookings

Lost and found ( MHB) using world tracer system

Translation and help to communicate in different language English, Kurdish, Turkish, Arabic.

Making flight and gate announcements

Worked on Microsoft and created a database

June 2012 to April 2014 Havre Offset Printing Service/Erbil

Outline: self employed

Key responsibilities:

Customer service

Processing and finishing of printing jobs

Servicing of printing equipment

Arrangement of promotional campaigns

Sept 2005 to Jan 2010 Brio Italian Restaurant, Leeds

Outline: Pizza Chef

Key responsibilities:

Ensured orders were delivered in a timely and efficient manner

Dealing with customer requests and organising orders

Ensured work areas were always clean and tidy

March to Sept 2002 St Jam’s Direct Mailing, Leeds

Outline: Print Room Assistant

Key responsibilities:

Assist to run large laser print machine

Using guillotine and running bindery machine.

2002 SA Labels Ltd

Outline: Flexographic printing

Key responsibilities:

Operated and assisted the printer on NOLIPTER machines.

Jun 2001- Dec 2001

Outline: Bijan dry cleaning Southend on sea

Key responsibilities

Work on the press and iron

Education and qualification:

Octagon, Leeds / 2016

SIA Badge

Leeds College of Technology / 2001-2002

BTEC Edexcel Diploma in printing

Leeds College of Technology / 2002-2004

City Guilds printing and graphic communication levels 2&3

Mstansirya university of technology of Baghdad 1988-1991 / Electrical Diploma

Training courses:

Successfully completed the following training courses:

Documentsexamination and psychoanalysis for passengers travelling with Schengen visa at the embassy of the federal republic of Germany in 2013.

Dangerous goods for passenger handling and customer services at Emirates Aviation College in 2011 and 2013.

Spanish language course at Cervantes institute in Leeds 2008.

Languages:

Speak

Read

Write

Language

No.

Fluently

Excellent

Excellent

Kurdish(mother tongue)

1

Excellent

Excellent

Excellent

English

2

Fluently

Excellent

Excellent

Arabic

3

Fluently

Excellent

Excellent

Turkish

4

Good working knowledge

Italian

5

More Information

I am leaving 40 minute walk from Manchester airport

References: Available upon request



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