Customer Service Agent
Resume:
HAVRE MARDAN
HEALD GREEN
MANCHESTER
M22 5LF
Mobile: 004***********
Email: ***********@*******.***
Email: *****.******@*********.***
Personal Profile
Forward thinking, versatile and experienced individual, I have gained and developed a wide range of skills over a varied career. I believe that my organised and methodical approach to my work, along with my ability to work effectively as a team member, or equally well on my own initiative, allows me the scope to further develop my skills. A confident individual, I relish working under pressure and to tight deadlines. I pride myself on my enthusiastic and honest personality and would welcome the opportunity to demonstrate my hard working attitude to any potential employer.
Key skills:
Good working knowledge of health and safety in the work place
Excellent customer service ability
Honest and reliable
Good time keeper
Excellent organisational skills
Good communication and networking skills
Able to work quickly and effectively
Can work as part of a team or use own initiative
Able to meet targets and deadlines
Career summary:
2020-2023 Swissport Manchester team leader
Turkish Airline
15 JAN 2018-2020 Menzies Aviation Manchester airport
Outline: Passenger checking Service Agent
Key responsibilities:
Work via Menzies for Turkish airline check-in passengers
Throw out to boarding gate – meeting the flight direct the passengers throw
Emigration then baggage claim
Apr 2014 – 2016 Empire group language
Outline: self employed face to face interpreter
Turkish, Arabic, Kurdish, To English
Mostly NHS & police department
Sep 2016 Jan 2017 Jamies Italian Ltd
Outline: Commis chef
Key responsibilities:
Making pizza and pasta
Aug 2016 Amazon warehouse London
Outline: product collector
Apr 2011 to May 2014 dnata, Erbil International Airport
Outline: Passenger checking Service Agent
Key responsibilities:
Dealing with customer queries
Management of customer bookings
Lost and found ( MHB) using world tracer system
Translation and help to communicate in different language English, Kurdish, Turkish, Arabic.
Making flight and gate announcements
Worked on Microsoft and created a database
June 2012 to April 2014 Havre Offset Printing Service/Erbil
Outline: self employed
Key responsibilities:
Customer service
Processing and finishing of printing jobs
Servicing of printing equipment
Arrangement of promotional campaigns
Sept 2005 to Jan 2010 Brio Italian Restaurant, Leeds
Outline: Pizza Chef
Key responsibilities:
Ensured orders were delivered in a timely and efficient manner
Dealing with customer requests and organising orders
Ensured work areas were always clean and tidy
March to Sept 2002 St Jam’s Direct Mailing, Leeds
Outline: Print Room Assistant
Key responsibilities:
Assist to run large laser print machine
Using guillotine and running bindery machine.
2002 SA Labels Ltd
Outline: Flexographic printing
Key responsibilities:
Operated and assisted the printer on NOLIPTER machines.
Jun 2001- Dec 2001
Outline: Bijan dry cleaning Southend on sea
Key responsibilities
Work on the press and iron
Education and qualification:
Octagon, Leeds / 2016
SIA Badge
Leeds College of Technology / 2001-2002
BTEC Edexcel Diploma in printing
Leeds College of Technology / 2002-2004
City Guilds printing and graphic communication levels 2&3
Mstansirya university of technology of Baghdad 1988-1991 / Electrical Diploma
Training courses:
Successfully completed the following training courses:
Documentsexamination and psychoanalysis for passengers travelling with Schengen visa at the embassy of the federal republic of Germany in 2013.
Dangerous goods for passenger handling and customer services at Emirates Aviation College in 2011 and 2013.
Spanish language course at Cervantes institute in Leeds 2008.
Languages:
Speak
Read
Write
Language
No.
Fluently
Excellent
Excellent
Kurdish(mother tongue)
1
Excellent
Excellent
Excellent
English
2
Fluently
Excellent
Excellent
Arabic
3
Fluently
Excellent
Excellent
Turkish
4
Good working knowledge
Italian
5
More Information
I am leaving 40 minute walk from Manchester airport
References: Available upon request
Contact this candidate