Multi-Unit Operations Manager

Customer Service ■ Operations ■ Leadership

E

ngaging, enterprising, and energetic leader who is customer focused and goal driven. A bilingual professional with extensive experience in multi-unit, restaurant, hotel, and camp custodial sectors. Strong business acumen and well versed in P&L, budgets, and general business analysis. Trained, managed, and

coached in all facets of hospitality. Effective relationship building skills with expertise in service, operations,

inventory control, event management, and menu planning.

Selected Accomplishments

-Recognized for implementing inventory control systems which consistently reduced losses

-Champion for all service and sales training of all HMS Host Employees at the Calgary Airport

-Organized resources for multi-unit sites to deliver top and bottom line

Areas of Expertise

Restaurant Consulting Scheduling, Staffing, Maintenance Inventory Management

Strategic & Tactical Planning Organizational Growth & Development Financial Analysis

Budgeting & Forecasting Hiring & Building Staff / Training Teams Service Excellence

Continuous Improvement Business Development Stakeholder Relations

SELECTED EMPLOYMENT EXPERIENCE

Aramark Canada, Edmonton, AB (2022 -)

General Manager

Recruited by the Regional Manager. Working with branded and non-branded units such as Tim Horton’s, Starbucks, Subway, Booster Juice, Oven Pizza/Pasta, The Burger Place, Towers Pub, Griffins Convenience Store.

Operational Leadership: Delivered strong operational leadership to small support staff to support attainment of corporate goals and objectives. Mentoring, training and development of all associates and sous-chef to better increase productivity and cost controls.

Compass Group, Lacombe, AB (2021 - 2022)

Compass Group plc. the largest contract foodservice company in the world and has operations in 50 countries. It serves around 5.5 billion meals a year in locations including offices and factories, schools, universities, hospitals, sports and cultural venues, mining camps, correctional (prison) facilities and offshore oil platforms.

Director of Hospitality

Recruited by the Regional and District Managers of Marquise Hospitality Division, take over leadership position at a 150 bed Long Term Health unit.

Actions & Results:

Operational Leadership: Delivered strong operational leadership to small support staff to support attainment of corporate goals and objectives. Mentoring, training and development of all associates and sous-chef to better increase productivity and cost controls.

Systems Implementation & Improvement: Created and implemented daily and weekly reporting system to increase productivity in service, as well as monitor weekly inventory and labor cost controls. Used data analysis to aid in more effective purchasing and reduce waste, developed inventory control system for timely and accurate reporting. Executed daily pre-shift training and information sessions to maintain HSE standards and up to date information as site had constant menu adaptations due to medical concerns.

HMS Host., Edmonton, AB (2018-2019)

Global restaurateur, HMSHost is a world leader in creating dining for travel venues. HMSHost operates in

more than 120 airports around the globe and 99 travel plazas in North America.

Food & Beverage - Multi Operations Manager

Senior level operations manager in the Adult Beverage Group, responsible for elevating brand awareness as well as service and quality levels. Charged with driving revenue & profits thru effective associate engagement and by identifying opportunities to improve efficiency and mitigate historic losses.

Actions & Results:

Operations Management: Skillfully managed day-to-day business operations. In addition, took the lead role in preparing statistical reports and then analyzing data for effective change transition. Troubleshoot to help other managers attain better performance and compliance. Yearly budgets and forecasting, labor standards and menu development, with such brands include Boston Pizza, Wings and Quizno’s.

Compass Group, Calgary, AB (2017-2018)

General Manager

Recruited by the Regional Vice president of Chartwells Division. Successfully increased operational efficiency, improved productivity, cultivated strong stakeholder relationships, and reduced costs to help stabilize SAIT operations and help maximize revenue earning potential. Working with branded and non-branded units such as Tim Horton’s, Starbucks, Rice Tales, Pizza 73, RuffNex, Spolumbo’s, Artisan Deli and Teriyaki Experience.

Actions & Results:

Operational Leadership: Delivered strong operational leadership to 10 unit managers (200 associates) to support attainment of corporate goals and objectives. Mentoring, training and development of managers in increasing revenue, labor and product control skills.

Systems Implementation & Improvement: Created and implemented daily and weekly reporting system to increase productivity in salesmanship for revenue growth, and data analysis to aid in cost controlling. Development of inventory control system for timely and accurate reporting. Executed weekly manager meetings to develop managers to better understand the senior manager’s decision process.

HMS Host., Calgary, AB (2013-2017)

Food & Beverage - Operations Manager

Senior level operations manager in the Adult Beverage Group, responsible for elevating brand awareness as well as service and quality levels. Charged with driving revenue & profits thru effective associate engagement and by identifying opportunities to improve efficiency and mitigate historic losses.

Actions & Results:

Operations Management: Skillfully managed day-to-day business operations. In addition, took the lead role in preparing statistical reports and then analyzing data for effective change transition. Troubleshoot to help other managers attain better performance and compliance. Yearly budgets and forecasting, labor standards and menu development. Brands include Montana’s, Kelsey’s, Bubbles, Cheers and inside Catering.

Revenue Generation: Maximized revenue in negative provincial economy by engaging associates thru training, support and revenue generating rewards programs. Maintained tight labor and product controls.

Improving Efficiency: Service Training Champion: trained over 200 Full/QSR service associates.

EDUCATION & TRAINING

Food & Beverage Management Diploma - AHLA

Certified Food & Beverage Executive – AHLA

Diversity & Inclusion Training – Sodexo

Pro Serve – Safe Food Handling

Highly resourceful hospitality leader with a strong track record of success in adding value by increasing operational efficiency, improving productivity, growing revenues, and reducing costs.

Contact this candidate