General Manager Customer Service
Resume:
Josh Murphy
Algonquin, IL *****
*********@*****.***
I'm looking for a entry level position with a chance to move up. Im trying to find a career job. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Manager
McDonald's - Elgin, IL
June 2022 to Present
I run the overnight shift.
I make sure everything is running smoothly.
I assists the front an back of the house wherever I’m needed. I do the deposits at the end of the night.
Shift Leader
Thorntons LLC - East Dundee, IL
May 2022 to Present
Run a maintain the store, stock shelves, take care of customers, stock coolers, clean the store, make the coffees, the teas Etc..
Forlift Operator
Adecco - Elgin, IL
June 2021 to April 2022
1. Loading/unloading pallets ready for shipment with the forklift 2. Packing pieces an palletizing pallets that are getting ready to ship. 3. Weigh them if needed to be weighed.
Cashier/Customer Service/Manager trainee
Corner Bakery Cafe - Schaumburg, IL
March 2019 to June 2021
Im one of the cashiers, I run food to the tables, bus tables, do dishes, prep certain food in the back such as sandwiches if needed. Do daily tasks to help the manager learn everything from the BOH to FOH. Closing deposits, Making sure everybody is up to par doing their tasks through out the day. Assistant Manager
Burger King
January 2017 to January 2019
Ell ensure customers of gre
• Direct efficient and accurate preparation of sale of products for prompt customer delivery within the established speed of service and food safety guidelines
• Set an example for team members by working hard to implement shift plan and ensure swift and smooth production
• Responsible for managing team members and shift coordinators on team stations, products, processes, and policies
• Motivate shift team and assist with all front and back of house duties
• Assist the General Manager by overseeing assigned shift
• Monitors brand standards execution and adherence and directs hourly staff to achieve guest service standards in a clean and pleasant environment
• Assist in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
• Develop and coach hourly employees on brand standards, corporate policies and procedures and other guest focused programs/activities to meet or exceed guest service standards.
• Work with the General Manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements and guest service standards
• Bring employee relation issues, deviations from brand standards, and other guest issues to the attention of the General Manager recommends and participate in the execution of corrective action as required
• Work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested
• Ensure proper security procedures are in place to protect employees, guests and company assets
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
• Work to create and maintain an enjoyable and respectful environment for our guests and employees
• Address and resolve complaints and requests promptly and in a courteous manner
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King brand standards
• Complete all other tasks and duties as assigned
• Willingness to assist others without being asked Forklift Operator/Package Handler
CTDI Communications - Elgin, IL
February 2014 to March 2016
1. Loading/unloading pallets ready for shipment with the forklift 2. Packing pieces an palletizing pallets that are getting ready to ship. Education
High School Diploma in General
Barrington High School - Barrington, IL
2007 to 2011
Skills
• Fast Food (1 year)
• Food Service (4 years)
• Crew Member (4 years)
• Food Prep (2 years)
• Warehouse
• forklift
• Pallet Jack
• Packing (1 year)
• Warehouse Associate
• Barista Experience
• Plastics Injection Molding
• Assembly
• Customer service
• Money counting
• preping of food
• communication skills.
• Call center
• Customer support (3 years)
• Computer skills (3 years)
• Guest Services
• Upselling
• Management (2 years)
• Debt collection (2 years)
• Mortgage servicing (1 year)
Certifications and Licenses
Forklift Certification
Food Handler Certification
Driver's License
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