PAULETTA TRIPOLI-DEROBERTIS

ady8r2@r.postjobfree.com (908) 566- 8152 Stewartsville, NJ 08886

Summary

Hardworking employee with excellent customer service skills, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. Proficient in Microsoft Word, Publisher, Excel and PowerPoint. Ambitious, dedicated and easily coachable with a strong willingness to learn. Excellent written and verbal communication skills, interpersonal relations; communicating effectively and with clarity to all management levels. Strong leadership and problem-solving skills.

Skills

Client Advocacy

Workflow Management

Employee Training

Client Screening

Statistical and Data Analysis

Data Entry Software

Case Investigation

Case Management

Quality Assurance

Medical Records Review

Implementing Client Care Plans

Customer Service/customer support

Experience

Office Manager ADP Chiropractic - Stewartsville, NJ 2017 – 2020

Responsible for communicating with customers/patients over the phone and e-mail to maintain good relationships

Worked with patients to set up payment plans to avoid collections

Influenced leadership decision making

Resolved customer quires in a quick and efficient manner

Managed medical billing department. Handled appeals with insurance companies on behalf of patients and medical staff

Monitored and engaged in patient accounts in establishing renewals and/or continuation of services

Responsible for proof reading and final edit of reports and data analysis

Handled both inbound and outbound service calls to obtain and sell medical equipment

Oversaw financial management, budget management, accounting and payroll activities

Spearheaded successful customer service division through strategic planning and analysis

Improved standard operating procedures to create maximum customer satisfaction and facilitate regulatory compliance

Identified and resolved customer service issues to minimize adverse effects to management and business direction

Trained new staff on customer service practices and protocols to maximize efficiency and improve customer satisfaction

Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities

Human Services Aide Middlesex Board of Social Services – New Brunswick, NJ 12/2014 – 12/2017

Specialized in Child Support case management and investigation

Responsible for working closely with clients, identify problems and create a plan for services to help the client solve problems

Provide client services, including support for families in the fields of Psychology, rehabilitation and social work

Assist other aids and social workers in providing classified information to best support each client

Assist clients in finding benefits or community services

Obtained income, asset and financial information to determine program eligibility

Attend meetings and participated in staff development training activities

Consulted and collaborated with other professionals to provide continuity of patient-family care

Maintained accurate records and documented client data in company databases

Answered questions and responded to inquiries to deliver high level of service to patients

Sales Manager Aldo Shoes – Sarasota, FL 2008 - 2013

Oversaw inventory and database organization

Tracked and analyzed key quantitative metrics and business trends relating to clients and partners

Created and maintained sales environment to support business objectives

Developed and implemented new sales strategies to update product lines

Prepares sales production reports for senior management

Performed sales consultations and educated clients on products and services

Education

UNIVERSITY OF SOUTH FLORIDA TAMPA, FL 2011

Bachelor of Arts: Science

National Honor Society, Dean’s List, GPA: 3.78/4.00

Brooklyn Law school with 3,500 competing applicants with scholarship

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