SR.Customer Service Representative
Resume:
Krystel Lopez
Hopewell, VA 23860
ady8pp@r.postjobfree.com
Objective I aim to secure a fulfilling and challenging role that enables me to utilize my skills and abilities, particularly in organization and communication, to make a positive impact on the organization.
Experience
3/16- Present Stay Over Suites Hopewell VA
Night Auditor/Desk Clerk
● Complete nightly audits
● Ensure daily and weekly collection of payments, while monitoring any outstanding payments.
● Regularly check folio charts, making necessary updates and corrections to any folios as required
● Register guests, extend a warm welcome to each individual, record any inquiries or problems,
● Monitor and record both incoming and outgoing telephone conversations as needed.
● Supervise corridors, common areas as well as outdoor spaces.
● Shutdown reservation system prior to overbooking
● Set up and maintain Breakfast room, ensure all areas are cleaned completely 06/15- 3/16 New Directions Counseling Services Richmond, VA Receptionist /Quality Assurance Specialist
● Complete chart audits to ensure documentation compliance with regulations
● Review daily and weekly progress notes
● Regularly file client’s documentation into charts
● Ensure that staff documentation corrections are made in a manner which supports the reliability and credibility of the client’s record
● Uptain client medical records, school records and other documents needed
● Set up transportation to and from the program and other appointments.
● Answer all calls in a courteous manner
08/12-06/15 The Children’s Place Retail Store Inc, Yonkers, Ny/Bronx, NY Assistant Store Manager
● Kept track of hourly sales, transactions, credit cards and MPR and setting sales goal and planning each day
● Setting weekly schedule and making sure payroll is not being overused
● Floor sets, maintaining windows strips, mannequins and price points and payroll on a weekly basis
● Training associates on how to meet their goals and to how to use the register
● Handled monetary transactions through the POS system and perform daily cash reconciliation
● Opened up credit card accounts as well as reward and payments
● Answered phone calls in a courteous manner
09/09-07/12 The Sports Authority White Plains, NY
Customer Service Representative
● Provided customers with highest level of service expected for assigned department
● Handled the cash office to open and close the store, making bank deposits
● Accountable for increasing sales, units per transactions, conversions, and transactions size in the department skills
● Bilingual Spanish/English
● Proficient in Microsoft Word,Excel and Powerpoint Education
09/98-06/00 Knoxville, TN
Universal Bible College High School Diploma
References
References available upon request.
Contact this candidate