Krystel Lopez

*** ********** *****

Hopewell, VA 23860

570-***-****

ady8pp@r.postjobfree.com

Objective To obtain a meaningful and challenging position that enables me to combine my exceptional organization and communication skills to make a positive contribution to the organization.

Experience

3/16- Present Stay Over Suites Hopewell VA

Night Auditor/Desk Clerk

● Complete nightly audits

● Collect payments daily and weekly, keep track of missing payments

● Review folio charts on a daily basis, update and correct any and all folios if needed

● Register guest, greet every visitor, log request and any issues, answer telephones.

● Monitor hallways and outside areas

● Shutdown reservation system prior to overbooking

● Set up and maintain Breakfast room, ensure all areas are cleaned completely 06/15- 3/16 New Directions Counseling Services Richmond, VA Receptionist /Quality Assurance Specialist

● Complete chart audits to ensure documentation compliance with regulations

● Review daily and weekly progress notes

● Regularly file client’s documentation into charts

● Ensure that staff documentation corrections are made in a manner which supports the reliability and credibility of the client’s record

● Uptain client medical records, school records and other documents needed

● Set up transportation to and from the program and other appointments.

● Answer all calls in a courteous manner

08/12-06/15 The Children’s Place Retail Store Inc, Yonkers, Ny/Bronx, NY Assistant Store Manager

● Kept track of hourly sales, transactions, credit cards and MPR and setting sales goal and planning each day

● Setting weekly schedule and making sure payroll is not being overused

● Floor sets, maintaining windows strips, mannequins and price points and payroll on a weekly basis

● Training associates on how to meet their goals and to how to use the register

● Handled monetary transactions through the POS system and perform daily cash reconciliation

● Opened up credit card accounts as well as reward and payments

● Answered phone calls in a courteous manner

09/09-07/12 The Sports Authority White Plains, NY

Customer Service Representative

● Provided customers with highest level of service expected for assigned department

● Handled the cash office to open and close the store, making bank deposits

● Accountable for increasing sales, units per transactions, conversions, and transactions size in the department skills

● Bilingual Spanish/English

● Proficient in Microsoft Word,Excel and Powerpoint Education

09/98-06/00 Knoxville, TN

Universal Bible College High School Diploma

References

References available upon request.

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