Human Resources Customer Service
Resume:
Sarah Elmquist-Tietz
**** **** **** *** **** • East Gull Lake, MN 56401
218-***-**** • cell phone 218-***-****
ady8oc@r.postjobfree.com
Qualifications for Executive-Level Marketing Management Key responsibilities to improve and maintain fulfillment client relations through employee training and experiences. Responsible for new client development and achieving revenue goals. Increase company's strategic planning and customer satisfaction. Curriculum development for sales and customer service entities. Daily profit and loss forecasting. Proactively work to continue expense control and cost saving measures. Motivate and empower staff to reach potential goals and act in the company's best interest. Experienced in training, script writing, and prospecting future clients. Accomplished and results driven Marketing Management offering a successful experience in brand recognition, revenue driven strategic goals, implementing brand management in both International sales and domestic markets. Achieved and exceeded employer’s growth of the company by setting sales records and increasing revenue by marketing strategies. Strong leader with multi-managerial leader in new product lines and innovative acquisition strategies. Professional Accomplishments:
*Manage purchasing and inventory for various entities which generates annual sales of $250,000 and more.
· Introduced and handled sales promotions for new product lines, resulting in increased sales of 30%.
· Initiated new advertising strategies, which enhanced customer image of store and increased customer traffic.
· Worked with other local retailers to establish public relations including fundraising.
· Design and arrange demographic source information for revenue for future clients.
· Manage staff of 250 and trained all new sales employees.
· Promoted best practices in safety compensation, organizational development, which improved personnel retention and enhanced productivity.
· Worked in Non Profit and fueled profitability and expanded a non-profit organization's patronage by establishing a retail operation to increase profit. Career Profile:
Receiving Secretary and stocker: Costco, Baxter, MN Sept 2012 - currently employed Using excellent customer service skills, establishes and maintains effective working relationships with other employees, vendors, and all members of the general public. Counts, sorts, or weighs incoming goods to verify receipt of items against shipping notice. Records and checks quantity and quality of goods received for conformity to purchase orders and specifications. May inspect, accept, or reject goods received. Input stock items into computer and store in the assigned location in or around the warehouse. Mark inventory codes on goods using proper labeling equipment.
Communicates and coordinates with vendors on appropriate buyer returns, rejections and credits. Properly inputs credit into computer system. Submits proper documents and notification to accounts payable. Uses RF gun to make sure items scan for proper warehouse movement. Receives products and sets appointments through IBM AS/400 computer system, in person or by phone for all vendors.
Marketing Representative: Northern Tool and Equipment 2002-Sept 2012 Key responsibilities to improve and maintain fulfillment client relations through employee training and experiences. Responsible for new client development and achieving revenue goals. Increase company's strategic planning and customer satisfaction. Curriculum development for sales and customer service entities. Daily profit and loss forecasting. Proactively work to continue expense control and cost saving measures. Motivate and empower staff to reach potential goals and act in the company's best interest. Experienced in training, script writing, and prospecting future clients. Executive Director, Paul Bunyan Natural Learning Center 2000-2002 Directed operations for this non-profit organization. Supervised and trained personnel and volunteers. Assisted in the development and documentation of financial and operational procedures. Analyzed material to develop annual reports. Authored grants to acquire necessary resources. Drafted articles for newsletters and direct mail campaigns in addition to planning fundraising events to increase exposure. Attended speaking engagements, drafted a booklet and handouts, and wrote letters to various organizations to increase the center’s profile and secure additional funding. Received personal recognition on radio broadcasts and within newspapers for accomplishments, which also enhanced exposure for the organization.
Marketing Director, Human Resources Inc.
Led prospecting, marketing, and public relations efforts for clients, including auditing customer needs, developing a strategic plan conveying financial and business requirements, creating necessary marketing materials, and ensuring satisfactory project completion. Conducted meetings with customers to identify necessary information, develop programming, and to provide status reports. Interviewed, researched, and hired candidates for clients. Established customer follow-up schedules. Earned certification in payroll/human resources (PHR).
Promoted best practices in safety, compensation, and organizational development, which improved personnel retention and enhanced productivity.
Account Manager Marketing Consultant, ABI Info USA 1997-1999 Expanded clients’ knowledge base regarding competitors’ practices and customers’ needs, including developing profile analysis documents. Researched and identified key information from demographic and source information code data. Fostered and supported existing and new business partnerships. Provided customer services for accounting inquiries. Hired and trained employees. Promoted improved team organization.
Developed and conducted presentations to current and potential clients, including key corporate accounts as well as small and medium-sized businesses. Account Manager, Kirk Enterprises 1995-1997
Oversaw administrative operations, including negotiating contracts, preparing and supporting accounts, and providing human resources. Built and maintained relationships with clients to increase retention, expand new business, and ensure contract compliance. Ensured effective resource management and on-time completion by monitoring projects past personal involvement.
Marketing Director, Incredible Universe 1994-1995
Led marketing operations, including preparing and controlling budgets, selecting human and material resources, and evaluating personnel. Developed and conducted training programs for personnel in areas such as sales and marketing, sexual harassment, and employee rights. Worked efficiently with multi- functional personnel and executive-level management. Utilized speaking engagements and visual presentations to enhance market channels. Oversaw public relations initiatives regarding print, radio, and television media. Created articles and promotional material Increased productivity by training over 200 employees in strategic planning and marketing processes. Regional Director, ASSE International Student Exchange 1993-1994 Directed coordinators and representatives in organizing operations across 13 states. Contacted, recruited, and trained several hundred volunteers to assist the non-profit organization. Designed and conducted presentations and training programs to explain policies and procedures. Prepared and controlled office budgets, including selecting and acquiring necessary resources. Developed relationships with academic institutions, school boards, and affiliated committees to expand the program. Established advertising campaigns, distributed educational and marketing material, and communicated with international offices and agencies. Coordinated international travel arrangements for exchange students. Resolved conflicts between international and domestic students. Placed approximately 700 exchange students from 75 different countries into homes. Academic Credentials
M.B.A., Marketing, Bellevue College (In Progress)
B.A., Communications/Marketing, University of Minnesota at Duluth Human Resources Certification, Bellevue College
Sarah Tietz
Dear Executive Director.
If you are seeking a senior level marketing professional to enhance your leadership team with an experienced and accomplished marketing professional known for breakthrough results, please consider my enclosed resume.
It is essential for senior marketing executives to have superior writing, oral and interpersonal communication skills. These professionals must often present to senior level management, as well as other departments regarding projects and marketing initiatives that affect the entire firm. Computer skills with programs such as Microsoft Word, Excel, PowerPoint and Outlook are needed to develop budgets, create templates and assemble slides for online presentations and client events. Sales management, strategic planning, product development and networking skills are also important in senior marketing executive roles. A t Northern Tool and Equipment as a marketing manager since 2002, I direct all phases of both the creative and technical elements of marketing initiatives including data mining, brand creation, print/Web collateral development, lead generation, channel marketing, and customer satisfaction.. Perhaps most importantly, I offer a history of proven results, as evidenced by the following marketing accomplishments for my current employer:
· Captured a expansion in customer base since 2000 in sales and marketing endeavors.
· Sales support achieved 40 % sales goals during a period of overall decline in the retail industry.
· Led national marketing campaign (comprised of trade show, media and PR initiatives) of company’s marketing and sales technology services division.
· Oversaw creation of new company changes and rebranded 100+ products to create a cohesive corporate identity and support new company direction. Given the opportunity, I’m confident in my ability to achieve similar groundbreaking marketing results for your Company.
I would welcome the chance to discuss your marketing objectives and ways I can help you attain them. Feel free to call me at 218-***-**** to arrange a meeting. I look forward to speaking with you. Sincerely,
Sarah Tietz
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