Quiana Mills

** **** ****** **********,** ***** ady8oa@r.postjobfree.com 617-***-****

CPS HEALTHCARE

Medical Records 05/08/23-current

●Maintaining patient files and retrieving files for scheduled appointments

●Responding to requests for medical records and processing letters and reports

●Retrieving patient schedules from computer system, distributing lab reports to physicians, and materials to other departments.

●Photocopying records and documents for billing or legal services, sending and receiving information via fax machine, and answering phone calls.

●Keeping supervisor informed of problems or issues monitoring supplies needed

Mattapan Community Health Center

Medical Records Clerk 12/21/21-11/08/22 ● Gathers patient information by collecting demographic informatin via interviews with the patient or their family.

● Maintains master patient index by completing an assigned portion of the daily audit trail. ● Initiates the medical record by creating and processing the patient care record folder. ● Maintains record availability by processing charts into the digital patient database. ● Retrieves medical records by following chart-out procedures.

● Delivers charts to assigned areas of the clinic by following established routing procedures. ● Keeps health care providers informed by communicating the availability of requested records. ● Maintains quality results by following clincal guidelines and standards.

● Serves and protects the hospital or facility’s community by adhering to federal, state, and local guidelines.

ShareCare 3/18-current ROI Specialist

● Processing Records in a timely and efficient manner

● Handles members problems and complaints

● Updated patient on request progress

● Data Entry

● Knowledge of HIPAA regulations and procedures

CVS Pharmacy, Cambridge, MA 1/16-7/18 Pharmacy Technician

● Responsible for ringing out prescriptions, answering telephones and Pharmacist referrals. ● Focused on customer service, prescription order processing, problem resolution and inventory management ● help to ensure that the right customer receives the right prescription every time.

● Verify Medical insurance.

Walgreen’s Pharmacy, Quincy, MA 6/13-7/15 Pharmacy Technician

● Responsible for ringing out prescriptions, answering telephones and Pharmacist referrals. ● Focused on customer service, prescription order processing, problem resolution and inventory management, help to ensure that the right customer receives the right prescription every time.

● Verify Medical insurance.

Boston Medical Center 5/12-6/13 Patient Access Rep

● Duties included patient scheduling on (OHM) system, and maintained physicians calenders ● Answer phones, Scheduled Physical DOT’s and FAA Pilot Exams

● Asbestos Physicals with Lead test, distribute all incoming outgoing mail and faxes

● Emplyoee Hire Physicals,Maintaing proper paperwork for Injurys and etc.

Sleep Health Centers, Brighton MA, 8/11-2/12 Patient Care Coordinator

● Greet patients and visitors.

● Schedule and reschedule patient appointments.

● Gather all necessary demographic and insurance information for new patients and verify information on patients returning for services.

● Answer all incoming calls and work closely and establish good relationships with patients, referring providers and SHC providers and staff.

● Secure appropriate insurance referral authorization for patients when required by the insurance carrier. ● Ensure that all SHC referrals are entered into order entry system the same day as they are received by fax, email, or phone.

● Prepare and submit billing information daily for the clinic.

● Complete sleep study reports and maintain sleep study activity databases.

● Complete chart preparation for both clinical and laboratory services appointments.

● Perform additional duties or projects identified by Supervisor or Manager.

Partners Health Care At Home, Waltham MA, 1/11-7/11 Medical Records Clerk

● Compile, process, and maintain medical records of Partners Health Care patients in a manner consistent with medical, administrative and regulatory requirements of the health care system.

● Process patient admission and discharge documents.

● Compile and maintain patients' medical records to document condition.

● Performed other clerical duties, such as answering telephones, opening and collecting mail, photocopying, faxing and filing.

SKILLS SUMMARY

● MA Certified Pharmacy Technician

● Administrative skills

● Medical Terminology

● 40 wpm

● Exceptional organizational skills and attention to detail

● Quick learner, reliable and dependable

● CPT, ICD-9 Coding

EDUCATION

● CPR Certified

● Ability to multitask

● Customer service

● Excellent interpersonal skills ● Microsoft Office Suite ● Excel

● OSHA and HIPPA Knowledge ● Call Center experience ● Retail

St. Mary’s Center for Women and Children, Women@ Work+ Program 2012- Certificate of Completion Everest Institute, Brighton, MA 2010 – Administrative Assistant Career Educational Institution, Somerville, MA 2005 - Pharmacy Certificate Milton High School, Milton, MA 2004 - Diploma

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