Supply Chain Customer Service
Resume:
Michael Jorden
Olive Branch, MS *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Supervisor
DHL - Memphis, TN
Present
Supervise 120 associates
Make sure all orders are picked packed and shipped on time and correctly Ensure that KPIs are met
Update daily all changes to any aspect of all positions in the warehouse Also use Easy WMS and Dynamics Great Plains
Fulfillment Supervisor
Visible Supply Chain - (Visible)
June 2020 to October 2022
• Supervise 20 to 140 employees in all areas of the warehouse at Visible.
• Ensure all orders are picked/packed and shipped in a timely manner
• Assist with inventory when product is missing from the zones.
• Very detail oriented when devising a plan for production each day.
• Send hourly reports to show progress of production
• Act as Operations Manager in another department of the warehouse when needed On-site Supervisor
Penmac Staffing
September 2019 to May 2020
Supervised 120 employees in all areas of the warehouse at Visible Supply Chain
Recruited for the warehouse and managed payroll for all associates
Managed various accounts within the warehouse
Lead Jimco
(Walmart Division)
August 2017 to August 2019
Supervised 45 employees in picking and packing
Loaded trucks to ensure shipments reached correct destination
Ensured 5S was obtained at all times
On-site Supervisor
Pridestaff Staffing
August 2016 to June 2017
Supervised 60-100 employees in picking/packing and shipping.
Ensured that all packages were correctly labeled and put on correct truck for shipping
Managed payroll
Logistics Supervisor
Krone of North America
January 2009 to June 2016
Directs and supervises the scheduling of inbound/outbound, domestic and export shipments to ensure most economical utilization of carriers based on service parameters; interfaces with operations to resolve any problems associated with the scheduling and dispatching; recommends programs to the director that improves the transportation function.
Movement of oversized equipment for distribution.
Negotiates agreements with core carriers to insure the lowest possible cost and highest level of service.
Ensures service levels are meeting business standards by meeting with local carrier representatives to discuss base transportation related issues, monitoring carrier performance
Develops and implements a proactive track and trace process to ensure all shipments are delivered in a timely manner; provides track and trace information to the customer in a timely manner
Prepares billings, audits and processes payments of carrier freight bills. Insures the correct department’s freight account is charged
Supervise and monitor warehouse crew to ensure proper loading/unloading of equipment.
Provides transportation support and assistance to customers as needed; participates in customer meetings.
Ensures compliance to all regulatory issues within scope of service
Travels as required
Onsite Manager
Jabil/People Link - Memphis, TN
May 2006 to May 2007
Onsite Manager
Technicolor/Paramount Staffing.
June 2002 to May 2006
Memphis, TN
Education
High school diploma
West Memphis High School
Skills
• Payroll management
• Dispatching
• Packaging
• Supervising experience
• Warehouse management
• Load & unload
• Account management
• Picking & packing
• Customer service
• 5S
• Warehouse experience
• Negotiation
• Supply chain
• Warehouse supervisor experience
• Freight
• Payroll
• Logistics
• Leadership
• Freight Experience
• Six Sigma
• Microsoft Office
• Shipping & Receiving
• SAP
• Materials Handling
• Forklift
• Manufacturing
• Inventory Control
• Order Picking
• Production Management
• Warehouse Distribution Experience
• Quality Assurance
• Production Planning
• Pivot tables
• Continuous improvement
• Warehouse distribution
• Communication skills
Contact this candidate