TH Tammy Holland

Vernon Hill, VA ***** 434-***-**** ady8mu@r.postjobfree.com

PROFESSIONAL

SUMMARY

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Visionary individual with more than twenty-five years working as Managing Supervisor. Highly communicative and experienced in Microsoft Word and Excel. Strengths in strategic planning, efficiency and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Policy Development and

Enforcement

Multitasking and Organization

Business Leadership

Policies and Procedures

Mathematical Calculation and

Reasoning

Originality and Creativity

Management Training

Sales Strategies

Records Organization and

Management

Focus and Follow-Through

Staff Supervision

Relationship building and

management

Team leadership and coaching

WORK HISTORY STORE MANAGER 01/2013 to CURRENT

Goodwill South Boston, VA

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Approved regular payroll submissions for employees. Rotated merchandise and displays to feature new products and promotions.

Supervised guests at front counter, answering questions regarding products.

Coached sales associates on product knowledge by using wide variety of training tools.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Devised processes to boost long-term business success and increase profit levels.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. STORE MANAGER 10/2010 to 01/2013

Hibbett Sports Store South Boston, VA

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Approved regular payroll submissions for employees. Rotated merchandise and displays to feature new products and promotions.

Supervised guests at front counter, answering questions regarding products.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Coached sales associates on product knowledge by using wide variety of training tools.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Rotated stock to achieve optimum appeal and minimize shrinkage. Protected store from loss or theft by setting and enforcing clear security policies.

SUPERVISOR 10/1997 to 10/2010

Dollar General Distribution Center South Boston, VA Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives and communication goals.

Worked with management team to implement proper division of responsibilities.

Set overall vision and provided team leadership.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Developed training, task and process guidelines and communicated clear and concise directions to employees.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Interviewed, hired and trained new employees for production positions. Identified individual employee's unique work styles and adapted management methods.

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Provided supportive link between external customers and internal operations.

Performed annual evaluations and reviews for large staff of employees. Monitored workshop work flow for over 50 employees. EDUCATION No Degree Drafting And Design, Minor in Business Management 05/1985 Danville Community College, Danville, VA

Dean's List 1984

CERTIFICATIONS CPR and First Aid

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