Customer Service Data Entry

EXPERIENCE

Patient Access Specialist/ Benefit Verification Specialist — July, 2022 to March 2023

AmerisourceBergen/Lash Group/ Spectraforce - (Remote) Processed and verified applications/enrollment forms. Double-checked all of the patient's demographic information when registering for services. Made certain that all patient files were available for review. Completed skilled administrative work to assist all office personnel and operational needs. Received, recorded, and responded to incoming and outgoing email communication. Peer reviewed patient records in order to verify that the correct documents and demographics were up to date for approvals or denials. Verified patient insurances to make sure benefits were active. Communicated with team lead in regard to any errors and mistakes made by agents and corrected them in order to speed up the process for the patients medications. Verified if patient was covered with Medicare part D, or any of the other programs offered. (PAP, LIS, QS, etc). Rolled records to the correct status in order to keep the patients record updated to avoid any delays as far as receiving their medications or even an update on the status of the application. Communicated with the nurses.

Proficient in: Data Entry, Patient Record Keeping, Medical/Insurance terms, Prior Authorization, Med D Renewal Application, Specialty Pharmacy, Private/Commercial Insuarnce. Specialized skills in several systems/apps including: MedConnect, Excel, Patient Plus Patient Records Systems, PowerPoint, Teams, Outlook, Sharepoint, OneSource and FPL Calculator; Customer Service Specialist - February, 2022 to June, 2022 New Balance (Remote)

Dealt with a wide range of customer service, operational, and administrative tasks every day. Achieved top performance by strategically adapting to a rapidly changing, competitive environment. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Customer inquiries were handled via phone, email, and web-based platforms. Quickly resolved customer issues while adhering to company policies. Respond to inquiries about warranties and terms of sale. Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Assisted with other customer service needs while tracking orders and shipments. Collaborated with management to come up with proactive customer service solutions and put them into action. Accurately tracked and recorded all customer interactions in the CRM platform. Received and 2606 Erikson Park Ln, Auburndale, Florida, 33823, US - 786-***-**** - *****.**********@*****.*** processed various documents for accuracy while demonstrating operational knowledge of customers, carriers, and procedures. Requested escalation for unresolved issues. Used Avaya to enter data for call notes, suggestions, and questions. Event Coordinator - August, 2010 to February, 2022 Ahoodsmokersclub LLC - Kissimmee, FL/ (Remote)

Edit and design promotional materials. Develop and oversee fundraising events. Negotiate and secure event space. Work with printer and designer to develop event invitations, membership cards, and passes Create invitee list. Send out invitations and manage RSVP list. Manage correspondence. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post- event evaluations. Collaborated with vendors to meet client expectations; available on-demand 24/7. Track and report costs, sales, and other various event statistics for each event. Maintained a portfolio of vendors/clients, serving as primary point of contact. Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event. Maintain strong relationships with numerous international vendors to assist corporations in planning overseas events.

Medical Assistant / Office Manager - July, 2013 to October, 2018 South Island Medical Associates P.C. - Rockaway beach, NY Manage one of the locations. Train and recruit new potential employees/interns. Prepared patients for the doctor in exam rooms. Posting claims. Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records and patient processing) that allowed doctors and nursing staff to focus on the health concerns of their patients. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures. (e.g., EKG's, PFT's, Carotid Doppler's, CCA's, LE Doppler's, urinalysis and holsters). Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Update patient files and records. Obtain prior authorizations from insurance companies. (e.g., NST, Echocardiogram, Carotid Duplex, Xray, MRI, MRA, CT Scan, and Ultrasounds). Prep patients for Nuclear Stress Test and assist Cardiologist. Assisted specialist such as Internal Medicine, Pain Management, Cardiologist, Podiatrist and GYN.

Medical Assistant Supervisor - October, 2010 to July, 2013 Seagirt Medical Plaza - NY

Documented patient information obtained from interviews. Managed and scheduled appointments. Answered multiple phone calls. Tested patients'

• High School- Beach Channel High School - NY

• Medical Assisting - Certificate - 2008 Allen School - USA

• Music business - Bachelor of Science Full Sail University - Winter Park, FL Hospital Experience

Insurance verification (10+ years)

Communication skills (10+ years)

Driving (15+ years

Management (10+ years)

Medical office experience

Cardiology assistant (5 years)

Email marketing (6 years)

Website management (10+ years)

Mac OS (10+ years)

MailChimp (9 years)

Medical scheduling (10+ years)

Patient Record Filing (10+ years)

Medical Imaging

ICD-9/10

Customer service

Data entry

Phone etiquette

Phone triage

Management

Social media management

Bilingual

Patient monitoring

Time management

Call center

SKILLS

Spanish•Microsoft office (9 years)

Powerpoint Presentations (3 years)

Powerpoint (3 years)

Excel (7 years)

Computer Literate (10+ years)

Office Management (3 years)

Clerical

CPT codes

Insurance Verification/Prior

authorization

ICD-10 codes

Medical Terminology

Training

Patient Care

Medical Records

Experience Administering Injections

Phlebotomy/Venipuncture

Vital Signs

Medical Office Experience

Laboratory Experience

HIPAA

Medical Scheduling

Event Planning

Anatomy Knowledge

Triage

Math (30+ years)

Medical billing (10 years)

Search Engine Optimization (SEO)

QuickBooks (5 years)

Salesforce

Avaya

Computer skills (20+ years)

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