Angel Morton

Philadelphia, Pennsylvania, United States

ady8lq@r.postjobfree.com 804-***-****

linkedin.com/in/angelmorton

Summary

Raised in rural Kansas and now residing in Philadelphia, I have seen how we faction ourselves into different groups. We are often too focused on our differences that we overlook our commonalities. I use my empathy and people skills to build bridges and create understanding. I take pride in finding harmony in our diversity and uniqueness.

Experience

Freelance Writer/Copywriter

Various

May 2016 - Present (7 years 4 months)

Created original content for Paste Magazine covering the 2016 election and cultural issues. Article featured on Reddit front page. Gained nearly 8,000 upvotes and 3,000 comments. Created original and SEO-friendly fashion copy for a major American department store. Subcontracted to write engaging and informative essays on communities throughout New Jersey and Pennsylvania for informational websites.

Utilize social media campaigns on all platforms to promote work, making use of the latest trends. Online Community Producer and Manager

Voice Systems Engineering

Feb 2022 - Aug 2023 (1 year 7 months)

Analyzed data gathered from the advisor forum to gain best practices and future strategies. Developed strategy and created original content for internal social media. Implemented a strong focus on mental health and self-care, offering discussions workshops, and other avenues of maintaining balance.

Coordinated, facilitated, and hosted live virtual events and community meetings. Managed cost-of-goods budget over two brands, totaling over $100K. Developed strategy and create copy regarding feature releases, service updates, and any changes to policies.

Moderated community content of over 250 independent contractors in accordance with terms and conditions.

Developed and implemented an AI-based alternative to create customer-facing biographies for advisors.

Published both timely and evergreen posts for stakeholders on LinkedIn. Marketing Community Engager

Voice Systems Engineering

May 2022 - Aug 2023 (1 year 4 months)

Responded in time manner to discussions for multiple brands over various social media platforms. Worked alongside social media manager to represent a unique voice of two companies. Angel Morton - page 1

Engaged in social listening to understand new trends and insight and gain new followers. Monitored all brand-related mentions across all platforms and engaged in responses. Client Relations Specialist

Voice Systems Engineering

Feb 2021 - Mar 2022 (1 year 2 months)

Handled a large volume of customer inquiries about services, sales, and complaints Performed audits of escalated calls for immediate resolution. Addressed priority technical assistance tickets for advisors in a timely manner. Created customer-centric resolutions to resolve conflicts. Professional Photographer

Angel Morton Photography

Feb 2006 - Dec 2019 (13 years 11 months)

Create effective marketing campaigns across social media and traditional print outlets. Utilize Microsoft Office and Adobe editing software Produce high-quality images that consistently exceed expectations. Maintain accounting for all clients, payments received, payables, and expenditures. Photographs published in various print and digital outlets. Supervisor / Special Events Director

Equal Justice America

2006 - 2009 (3 years)

Supervised staff diverse staff of fundraisers.

Successfully created incentive-based competitions to boost productivity. Expanded development base to include local businesses and artists. Developed training and human recourse policy materials. Monitored the performance of personnel and implemented training needs. Education

Southern New Hampshire University

Master of Arts - MA, English and Creative Writing

Sep 2020 - Apr 2023

Southern New Hampshire University

Bachelor of Arts - BA, Political Science

2015 - 2020

Graduated Summa cum laude

Skills

Social Listening • Brand Management • Research Skills • Politics • Collaborative Leadership • Contact Center Management • Data Analysis • Data Entry • Negotiation • Self-Management Angel Morton - page 2

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