Customer Service Patient Care

Lisa Dowell

Bryant, AR 309-***-**** ************@*****.*** www.linkedin.com/in/lisa-dowell

Relationship Building Motivation Empowerment Brand Ambassador

SUMMARY OF QUALIFICATIONS

Multifaceted, people-centric dental, health, and wellness professional with over 20 years of cumulative experience in patient support services, product marketing, and technology implementation. Highly knowledgeable in a wide area of dental products, procedures, and practice growth that can transition effectively into new opportunities.

Employs calming communication techniques and active listening to resolve conflicts, build confidence, and positively interact with doctors, patients, families, and team members in a fast-paced environment.

Extremely outgoing, adaptable, and coachable who seamlessly embraces change in the face of ambiguity.

Demonstrates flexibility, thrives autonomously in a hybrid work setting, and can travel to remote locations.

Products, instruments, applications, systems, and equipment:

Hand Pieces Sterilizers Cone Bean Computed Tomography (CBCT) Intraoral Cameras X-Ray Autoclaves

Impression Materials Waxing Hydrocolloids Cements and Bonding Articulators Microanalyzers

Additional processes and skills of relevance include the following:

Dental Implants and Restoration Lab Hygiene Anesthetics Sedation Sterilization Rapport Building

Patient Charting and Assessments Complex Technical Verbalization Microsoft Office

PROFESSIONAL EXPERIENCE

Patient Care Technician

Fresenius Medical Care, Bryant, AR / Peoria, IL July 2022 to Present

Leverage expertise in customer service, direct patient care, and building relationships collaborating with healthcare staff to perform individual patient dialysis, evaluations, and report findings.

Record patient data utilizing an electronic medical (EMS) and acute care electronic system (ACES). Calculate and control the ultrafiltration rate for dialysis machine programming.

Perform the setup and testing of machines and equipment adhering to manufacturer instructions, company policy, and procedures.

Dental/Oral Surgery Assistant

Associated Oral & Maxillofacial Surgeons, Galesburg, IL January 2022 to July 2022

Ryan J Davis DMD MS, Peoria, IL October 2018 to March 2020

Ensured a soothing experience for individuals during oral surgeries, X-Rays, CBCT scanning, and dental implant services. Assisted oral surgeons with topical anesthetics, IV sedation, and general anesthesia. Calmly engage with patients throughout the procedures to answer questions and minimize anxiety.

Supported the orthodontist with periodontal surgeries, extractions (surgical and simple), gum grafting, frenectomy, tissue and tori removal, crown lengthening, osseous surgery, and wisdom tooth removal. Performed panoramic X-rays and took dental impressions for the lab.

Accountable for preparing workstations by sterilizing instruments, irrigating implant drills, and maintaining a clean and sanitized area. including the changing out of solutions in the laboratory and maintaining an autoclave.

Regularly engaged with medical/oral surgical device representatives and vendors in a highly interactive environment. Acclimated to cutting-edge equipment and instrumentation while absorbing new trends in efficient usage and technology.

Certified Yoga Instructor May 2005 – December 2021

Promoted healthy living and well-being for a wide range of individuals and groups providing an inclusive, welcoming environment at several reputable studios and centers during this period. Strived to deliver a motivational, engaging, and educational client experience to achieve their personal goals.

Leveraged training and expertise in the following yoga styles, therapies, and techniques: Vinyasa, Trauma-Informed, Narcissistic/ Substance Abuse, and Mental Health (PTSD, depression, and anxiety).

Additionally served as a meditation specialist, relaxation coach, and captivation dancing instructor.

Served as an enthusiastic brand ambassador promoting studios and businesses through community networking, grass-roots marketing, and social media to recruit new clients and retain existing ones.

General Dentistry/Orthodontic Assistant

Stephen P. Cajigal DDS, Arnold MO November 2007 - February 2009

Orthocare Systems Orthodontics, Saint Louis MO June 1999 - June 2003

Served in several key support capacities to provide the ultimate customer experience for a diverse patient base. Assisted with dental impressions, crown preparations, fillings, tooth extractions, denture cases, full banding fittings and removals, wire changes, and bracket repairs.

Meticulously took X-Rays (Panoramic and Ceph) and 3-D scans for patient assessments and orthodontic planning. Accurately prepared oral structures, impressions, and denture models for pouring casts.

Effectively sterilized all instruments in an office and lab setting adhering to OSHA and CDC standards. Served as an informative point of contact and director of first impressions answering phones, and scheduling appointments while performing record keeping and filing following HIPAA compliances.

TRAINING and EDUCATION

500-Hour Registered Yoga Therapist (National Yoga Alliance)

CPR and AED – Certified

Nursing (Illinois Central College)

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