Sumana Chakravorty

C: 610-***-**** ady8ku@r.postjobfree.com

Summary

** *****’ experience in the capacity of Office Assistant and Customer Service representative in diverse industries in USA, Canada and India. Strong in interpersonal and organizational skills and deeply passionate in sales process. Ability to obtain Series 7 and 63 licenses in 90 days.

SKILLS PROFILE

Office Assistant, Customer Interaction, Microsoft Word, Microsoft Excel

Professional Experience

STATE FARM 02/2019 – 12/2019

Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Manage large amounts of incoming calls.

Generate sales leads.

Build sustainable relationships of trust through open and interactive communication.

Go the extra mile to engage customers.

Resolve customer complaints via phone, email, mail or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Advise on company information.

Inform customer of deals and promotions.

Sell products and services.

Close out or open call records

TARGET 09/2018 – 12/2019

Provided efficient customer service

Responsible for new credit card sales

Made sure all payment transactions were correct and proficient

Checked out customers purchases quickly, ensuring accurate prices codes, discounts

Took initiative during slow times to re-stock, or other tasks assigned by the supervisor

GYMBORE 02/2013– 09/2015

Handled customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Achieved sales and sales activity goals as set by supervisor

Responsible for sales for all items in the store

Maintained and developed relationships with existing customers as well as created new customers

Drove results and raised awareness of Gymboree’s products and services by delivering key messages through targeted prospecting activities including discussions and customer interactions

PERFUME PLUS 05/2006 – 01/2009

Targeted new sells for different items. Contributed to around 20% sale for the store.

Provided efficient customer service

Gathered market and customer information

Advised on forthcoming product developments and special promotion discussions

Reviewed sales performance

Consistently exceeded targets. YOY 5% Growth achieved.

Managed inventories

SCHAUMBURG PUBLIC LIBRARY 03/2004 – 01/2005

Handled incoming calls

Provided efficient customer service

MAGNUS CUSTOMER DIALOG PVT LTD 08/1997 – 11/2001

Provided efficient customer service

Handled inbound calls in the Airtel Magic prepaid call center

Handled ACD, IVR Systems

Managed report generation and process building in call center

Academic Experience

Bachelor Of Arts (English Major) from Guwahati University, India

REFERENCE

Paula – YMCA Director

Heather Mondesir - Store Manager – Gymboree Canada

Raman Mehta – Owner – Perfume Plus LLC – Hartford, CT, USA

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