Sandra Van Bibber

Bandera, TX *****

ady8ki@r.postjobfree.com

+1-830-***-****

Client Relations, helping people

Data Entry

Typing

Work Experience

Client Relations Lead

Warriors Heart - Bandera, TX

October 2020 to Present

Proficient in Microsoft 365, One Drive, Excel, Word, Alleva, and Outlook Type 40+ wpm, 10-key touch, Data Entry

CPR/First Aid certification/Medication trained and Supervision of client self-administration of medications Document shift reports

Daily Data Entry

Complete staff/client schedules daily/weekly

Complete client orientations and discharge meetings Constant communication w/all staff on Slack app

Medication pass

Complete room checks/searches

Concierge like services to clients, supporting them in their recovery Helping clients with needs and answer questions

Setting up groups and complete roll calls

Accountability for clients hourly/daily

Assist with choosing electives

Listening to and answering questions for clients/staff Transporting clients as needed

100% accountability hourly

Training new staff on Client Relations SOP, mail pass, accountability, searches, room checks, time sheets, roll calls, and group setup

The ability to display a good-natured and cooperative demeanor when dealing with others in challenging situations.

Evaluates the ability to demonstrate sensitivity to other's needs and willingness to address their concerns. 911 Telecommunicator

Bandera County Sheriff's Dept - Bandera, TX

December 2006 to June 2020

Data Entry

Maintain records of information such as incoming/outgoing teletype and status of wanted/Missing persons and/or stolen/found property and write reports;

Proficient w/basic office equipment, computer skills Knowledge of Word processing;

Type 35+ wpm

Ability to be detail oriented and organizes time efficiently Document all calls for service and activity, location and status in the computer, log reports on specified forms; read and interpret maps;

Answering multi-line telephone including E911 lines Receive Emergent/Non-Emergent calls

Complaint calls, Question calls, and calls just listening to the caller Take reports and traffic over radio and phone

Simultaneously listen and comprehend both telephone and radio traffic Dispatch public safety personnel in response to emergent and non-emergent calls; Conduct computer searches through local, State and national files in accordance with state and federal policies and procedures and provide information to the requesting Law enforcement; Remain calm under stressful conditions and emergency situations; provide excellent customer service to the public while exercising considerable tact and firmness to obtain information from distressed persons; Interact with the public and other county offices and employees in a pleasant, efficient manner, regarding dissemination of information on a daily basis;

The ability to display a good-natured and cooperative demeanor when dealing with others in challenging situations.

Evaluates the ability to demonstrate sensitivity to other's needs and willingness to address their concerns. CNA/Caregiver

Tricounty Home Health - Bandera, TX

2005 to 2007

Assist with the daily needs; bathing, prep meals, cleaning and getting dressed, transporting to appointments and shopping The ability to display a good-natured and cooperative demeanor when dealing with others in challenging situations.

Evaluates the ability to demonstrate sensitivity to other's needs and willingness to address their concerns. Education

High school diploma

Pekin Community High School - Pekin, IL

June 1980 to June 1984

Skills

• Cash Handling (4 years)

• Microsoft Outlook (3 years)

• Organizational Skills (10+ years)

• Microsoft Excel (3 years)

• Personal Assistant Experience

• Office Management (2 years)

• Tax prep Management (10+ years)

• Medication Administration (3 years)

• Senior Care (4 years)

• Caregiving (5 years)

• Emergency Management (10+ years)

• Telecommunication (10+ years)

• Word Processing (4 years)

• Employee Orientation (3 years)

• Front desk (3 years)

• 10 Key Data Entry (10+ years)

• Meal Preparation (10+ years)

Certifications and Licenses

CPR Certification

State of Texas-Basic, Intermediate, and Advanced Telecommunicator License December 2006 to June 2020

State of Texas-Basic, Intermediate, and Advanced Telecommunicator License Mental Health First Aid Emergency Medical Dispatch Bleeding Control Basic CJIS Level 3 Security Training and Test TCIC Full Access TLETS Certification NCIC/TCIC Certification, Policy and Procedures-Protective Orders TTY TCLEOSE-Active Shooter AACOG-9-1-1 LiabilityAACOG-Texas Law Enforcement Telecommunication Systems Fire Dispatch, AACOG-Suicide Intervention Emergency Management- Fema I-100 and 700 National TIM Responder Training Program TERT (Telecommunicator Emergency Response Taskforce) Basic Awareness

CPR/First Aid certification/Medication trained and Supervision of client self-administration of medications

Assessments

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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