Customer Service Representative
Resume:
Tina Hampton
Sacramento, CA *****
ady8jp@r.postjobfree.com
Objective: To obtain a position in the customer service industry with opportunities for professional growth, and where I can utilize my customer service experience to best serve the public and contribute for the benefit of my employer.
Work Experience
Senior Customer Service Representative
Centene INC - Sacramento, CA
October 2022 to November 2022
A) Following HIPPA regulations and guidelines
B) Assisting members with prescription Drug Plans
C) Assisting Providers as well with Medical Health Plans D) Assisting Commercial Organizations with Medical Health Plans E) ASSisting with Power Of Attorney Forms are in place befor release of information. Customer Service Representative
Gainwell Technologies LLC - Sacramento, CA
May 2017 to December 2020
A)Customer service representative for state of California Medical Program. B) Answering 200+ calls assisting clients with information about medical benefits C) Providing if benefits are active or inactive providing great customer service. D) Documenting each call in CRM call system
Customer Service Representative
C3 customer contact channels - Las Vegas, NV
November 2016 to May 2017
A) Assisting members of United Healthcare with prescription drug coverage, B) processing healthcare payments,
C) verifying healthcare eligibility.
D) Also processing medical claims,
E) Microsoft Outlook proficient.
Customer Service Representative
Precision optimum - Las Vegas, NV
December 2015 to November 2016
A) Pocessing payments for Insurance members
B) verifying if payments have been received
C)Updating accounts when payment has been received. D) calling members if payment has not been received. Customer Service Representative
Advanced Call Center Technologies, LLC - Sacramento, CA December 2014 to December 2015
• Customer Service Representative
• Answered incoming calls
• Processing Mortgage Payments
• Updating accounts when payment has been received. Prep Cook/ SERVER
Plates cafe - Sacramento, CA
February 2014 to December 2014
● Completed catering orders in a timely manner
● Participated with guest chef fundraising
Hotel Housekeeping
Motel 6 - Sacramento, CA
February 2013 to December 2013
● Housekeeper: cleaned guest rooms in a timely manner Stock Clerk ● Cashier
Dollar Tree store - Sacramento, CA
March 2007 to September 2007
Cashier ● Order Taker
Jack in the Box - Sacramento, CA
October 2006 to January 2007
Patient Care Technician
Creekside Convalescent Hospital - Santa Rosa, CA
February 2002 to August 2002
● Caregiver: Assisted patients with personal grooming
● Answered call lights
Executive Secretary
Cobar House Inc. - San Diego, CA
February 1990 to September 2000
● Communication with judges and probation personnel about clients’ progress in rehab Very well liked able to run entire office in the absence of director Security Officer
Guardsmark Security guard - San Diego, CA
February 1989 to October 1989
● Enforcement of rules of facility also protected perimeter of building and parking lot Education
VOA Culinary Program - Sacramento, CA
September 2015 to September 2015
Certificate in Cosmetology
Bayvista Beauty college - San Diego, CA
June 1989 to June 1989
DIPLOMA
Lincoln Preparatory High School - San Diego, CA
June 1985 to June 1988
Skills
• HIPAA
• Medical Terminology
• Hospital Experience
Additional Information
Microsoft outlook, Medical billing claims experience as well.
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