Curriculum Vitae – Mandlakazi Qomoyi

Date of birth: 27 March 1990 · Email: ady8j4@r.postjobfree.com ·Mobile: 071-***-****/067*******

Address: ***** **** ****** ****** *********** 7784

PROFILE

I am a 33 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the customer service industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa and English fluently.

EDUCATIONAL BACKGROUND

Year: 2008

Qualification: Computer Literacy

Institution: Megabro Computer

Subjects Intro to Computers, Typing Skills, Window XP, MS Word, Excel, PowerPoint

Year: 2007

Qualification: Matric

Institution: Nzimankulu Senior Secondary School

Subjects: Maths, Physics, Biology, English, Xhosa and Geography

Year:2010

Institution: College of Cape Town

Qualification: IT Cisco Specialist

Subjects: CCNA Network, PNIE, Server Plus+, ITE

Year:2012

Institution: Bytes People Solution

Qualification: National Certificate Information Technology System Support NQF L5

WORK EXPERIENCE

05 November 2012 – 05 April 2013 IT helpdesk at Clicks Group

Provide remote access 1st line support, Reports all Service Desk Requests raised, Compliance with safety, environment and security policies and procedures

Perform basic 1st line Active Directory Support (Accounts creations, unlocks and password resets), resetting as400, mms and JDA passwords from the CLKProd

Timely Answering of phone request in Service Desk applications

Researching and providing accurate and comprehensive solutions to users preferably via telephone

Recording of requests in service desk applications and release print jobs

Allocation of service requests received to appropriate technical resources via service desk applications, Assist with the hardware and software ordering process

Follow up with the allocated infrastructure/applications resources on progress

Follow up on users on satisfactory conclusion of request Provide solutions and support to users to solve reported issues where possible

04 July 2014 to 04 January 2015: Customer service at Direct channel under Old Mutual

Outgoing calls customers explain about the funeral plan.

Follow up on the customer profile.

Update the customer about the new product policy

26 June 2017 – 08 may 2018 Technical Support at WNS Global

Customer service dealing with Telkom customers with their service.

Logging calls in their faulty landline

Assisting customers reset their password

Troubleshooting their routers and reconnect them.

Assist the customer with their billing account problems.

Report the faulty queries on Tier2

20 October 2019 at Call force as Technical support

Inbound customer service

Assist the customer with their Vodacom fibre line

Logging queries to 2nd line team

Troubleshoot Fibre line and Interim LTE service

Assist with the billing queries

Current start 7 June 2021 at TFG as Technical support

Providing first line systems support to head office and stores users

Liaison with head office and store staff, colleagues and vendors

Accurate call logging and routing

Ownership of calls - follow-up on calls and feedback to users

Ensuring that calls are resolved in accordance with the requirements of the relevant SLA.

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Customer Service

Hard working

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

REFERENCE

Name: Ayesha Parker

Designation: IT helpdesk Supervisor Clicks Group

Contact number: 021*******

Email: ady8j4@r.postjobfree.com

Name: Miss Clerina

Designation: Supervisor Direct Channel

Contact Number: 073324611

Name: Mr Yongama Mtwa

Designation: Technical Support Team Leader WNS Global

Contact Number: 081*******

Email: ady8j4@r.postjobfree.com

Name: Cameron Submoray

Destination: Manager

Contact Number: 073*******

Email: Cameron. ady8j4@r.postjobfree.com

Name: Sergio Isaac

Destination Team Manager

Contact Number: 078*******

Email: ady8j4@r.postjobfree.com

Or

Name: Jason Vermeulen

Destination Team Manager

Contact Number: 083*******/ (021-***-****

Email: ady8j4@r.postjobfree.com

Contact this candidate