Customer Service Front Desk

Keisha Harris

Morrow, GA *****

*********@*****.***

+1-386-***-****

Willing to relocate to: Atlanta, GA - -

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Homewood Suites by Hilton - Daytona Beach, FL

July 2014 to January 2023

• Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff. Maintain a positive work environment. Check guests in and out of the hotel in a courteous and pleasant manner.

• Perform all check-in and check-out tasks.

• Manage online and phone reservations.

• Inform customers about payment methods and verify their credit card data.

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms. Customer Service Representative

Horizon Health care - Daytona Beach, FL

April 2008 to August 2018

• Greets clients with courtesy and announces their arrival to the necessary departments

• Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required

• Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping

• Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed

• Coordinates with the office manager to ensure office supplies are well stocked Education

Bachelor's degree in Business Management

Daytona State College - Daytona Beach, FL

January 2020 to Present

Associate in Science (AS) in Culinary Arts

Daytona State College - Daytona Beach, FL

August 2015 to December 2018

Skills

• Dietary Aide Experience (10+ years)

• Food Service (10+ years)

• Serving Experience

• Food Preparation

• Kitchen Experience

• Problem-solving

• Team Work

• Flexibility

• Reliability

• Busser

• Food Safety

• Catering

• Cooking

• Kitchen Management Experience

• Culinary Experience

• Baking

• Banquet Experience

• Hospitality management (9 years)

• Hospitality

• Hotel experience (9 years)

• Front desk

• Multi-line phone systems

• Guest relations

• Customer service

• Guest services

• Phone etiquette (6 years)

• Hotel management

Certifications and Licenses

ServSafe

April 2014 to January 2023

Food Handler Certification

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