ASMA BRIGUI

ady8gv@r.postjobfree.com

+974-********

Languages : Arabic, French, English.

EMPLOYMENT HISTORY

Dr.Hessa Albouainini Medical Center

Receptionist and Insurances Coordinator.

December 2020 until 28 June 2023

1-Welcoming patients and visitors, answering the telephone and answering any inquiries. Scheduling appointments and keep those appointments on time. 2- Scheduling patient appointments according to Doctor availability, explaining intake forms to new patients .

3- Assisting patients with completing necessary forms and documentation. 4-assists patients with insurance benefits and communicates with insurance companies regarding claims. Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable. 5-As an insurance coordinator confirm coverage with the insurance company, review benefits with patients, and submit claims for payment.

Aljaber Opticians

Showroom Manager

December 2014 -December,2020

STAFF MANAGEMENT

1. Train the sales staff assigned in the showroom. Orient them concerning the following:

a. Products of the company

b. Contact personnel in the Company

c. Company System - present and explain the proper operation and functions of the OPTIMA System to new staff.

d. Affiliations: Insurance Companies’ Clients and Companies (PDH) entitled for Al Jaber Opticians Privilege Discount Program.

e. Company Incentive Programs

f. Employees’ privilege discounts against purchases. 2. Observe the attendance of the staff and ensure that all staff are on duty at all times as per approved schedule.

3. Responsible for the absence of staff without prior approval (AWOL). Submit a Letter of Explanation (hardcopy) immediately to Admin Assistants regarding the AWOL of the staff. The LoE will be coordinated with the Operations Manager and Human Resource Manager.

4. Ensure that all staff on duty are properly groomed with complete uniforms. 5. Responsible to help the sales staff to take, follow up and systematically place orders for prescription lenses and to deal with the customers properly. 6. Responsible to file and discuss with all team members every time there is a new memorandum, announcement or notice from the management and other departments.

7. Responsible to submit a written performance evaluation report of each staff to the Management Representative every end of each month for assessment. 8. Ensure that all team members shall have transportation services and shall coordinate with the respective driver any change in timing or schedule of staff and branch assignment.

CUSTOMER SERVICE

1. To offer the best customer service particularly in assisting customers in person or over the phone.

2. Ensure that all items sold have proper packaging such as the proper case and merchandising bag.

3. Shall be updated and familiarized about the promotional activities of the company to have complete information to be delivered to customers. 4. Must have full knowledge about the companies that are affiliated with Al Jaber Opticians.

5. Observe proper after sales service and assistance against customer complaints.

Optical Store

Showroom Manager

October 2012- October 2014

Sets clear expectations that the store and Team Members be Guest Ready.

Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.

Orchestrates the flow on the floor, and is the caretaker to every guest and team member.

Works with Team Members to develop clear action plans for immediate and future development.

Ensures every Team Member is accountable to their action plans and commitments.

Delivers clear motivating and developmental feedback in a timely manner

Creates a culture of being Simple, Fun and In-style.

Completes annual performance reviews along with monthly coaching conversations with all Team Members.

Clearly understands the driving factors for success within their own business.

Identifies areas of opportunity and creates an action plan for improvement.

Understands that the Guest experience drives the results.

Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.

Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business.

Creates schedules taking into account business trends, forecast and host traffic.

Owns the business and adjusts schedules as necessary to meet business need.

Conducts Physical Inventory monthly.

Completes monthly Store Visit Form for review with ISO and optical team.

Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.

Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resource

Visual Store

Sales Executive

May 2009- September 2012

CUSTOMER ASSISTANCE

1. Assist customers and do systematic prescription orders. 2. Improve the ability to offer alternative goods to satisfy the customer’s needs. 3. Must be well trained to offer fast and efficient customer service.

SHOWROOM and SALES MAINTENANCE

1 Maintain proper display of stocks and other materials. 2 Receive and deliver orders on time.

3 Maintain Log Book of prescription orders and follow up stocks/lenses orders from supplier or WH and update customers on time.

4 Maintain Showroom cleanliness, ventilation and proper product display. 5 Be aware of activities within the company such as promotional activities and Sale Periods.

Main Responsibilities

6 Cooperate with all the staff to be able to reach the company’s aim. 7 In the absence of the showroom manager and Optometrist, the most capable sales executive is authorized to assume their responsibilities. Thus, Sales Executives are required to be well trained and be familiarized with all the systems, procedures, activities and operations in the showroom. 8 Report directly ONLY to the Showroom Manager for any complaints in the showroom. In case of unavailability of the Showroom Manager, Sales Executive may contact the Operations Manager directly.

EDUCATIONAL BACKGROUND

Borguiba School

2 years Language Institute

Business School

1 year Office Secretary

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