Nadine Pienkig Ngelah Epse A

Location:Atlanta Georgia

240-***-**** ady8gl@r.postjobfree.com linkedin.com/in/nadine-pienkig-ngelah-epse-a-8131b0221

Adaptable Scrum Master/PMO Professional with over 6years of expertise as a scrum master cutting across different domains. Experienced in building high-performance teams for complex IT projects and raising efficiency in product and software delivery.

Passionate goal-oriented leader of change, strong coaching, and adaptability skills with a high value of inclusion and diversity.

Encouraged and promoted a culture of relentless improvement, setting goals for agility maturity, and accountability.

Demonstrated ability to motivate, organize, lead, and coach leadership and product teams across multiple locations with a track record of driving complex projects.

Scrum Master Project Manager PMO

CORE EXPERTISE

Business Analytics QEA/Testing – Project Coordination – SDLC – ServiceNow – Coaching & Mentoring - Conflict Resolution

Forecasting – Reports & Analytics – Statistics & Data Analysis – Risk Management – Risk Analysis – People Management

Agile Project Tools: Jira, Rally, Version One, Azure DevOps, Skype, MS Teams, SharePoint

Agile Frameworks & Techniques: Scrum, Kanban Principles, Scaled Agile Framework (SAFe), Lean, Waterfall, Scrumban, User Stories, Test-Driven Development (TDD), Behavioral Driven Development (BDD), Continuous Integration, Continuous Deployment

Leadership & Productivity: Excellent Interpersonal Communication Skills, Strategic Planning, Ability to Multitask, Sound Decision-making, Ability to Multitasking, time management, team Player, goal oriented, cross functional team collaboration, tracking deliverables, Agile, problem solving, teamwork, time management, retrospectives, backlog management, removing impediments, planning, Scrum Methodologies, Proficient in MS Office, SharePoint, Relationship building.

Certified SAFe® 5 Advanced Scrum Master Certified SAFe® 6 POPM Professional Scrum Master (PSM1)

PROFESSIONAL EXPERIENCE

SAFe SCRUM MASTER / PMO PROFESSIONAL Amdocs Inc. AT&T client May 2022 – Present

Facilitate Scrum events for two teams including iteration planning, daily standups, review, retrospectives, demos, and backlog refinement. Successfully delivered value by applying the SAFe framework and alternate Agile framework based on the complexity of the project.

Increased team motivation with a marked increase in delivered value to the business and customers by establishing a Self-organized and cross-functional collaborative environment fostering a culture of creativity, support, and focused commitment.

Instrumental in guiding product teams to establish measurable metrics to track agile development team progress leading to increased productivity, value delivery (60% to 80% increase), and velocity within three months of onboarding.

Facilitate PI objectives meetings with my teams and other teams making sure all objectives are in Jira as well as in Confluence

Updated key stakeholders, managers, and customers throughout the SDLC with achieved milestones and deliverables.

Prepared and consolidated testing daily reports, created and maintained dashboards, and analyzed report project status and research information.

SCRUM MASTER (Contract) Bank of America Texas Nov. 2020 – Mar. 2022

Joined forces with the scrum team to define, build, test, and deploy products while facilitating continuous improvement, cadence, and synchronization in the entire process. Led Scrum events facilitating discussions influencing key decision-making and conflict resolution across three cross-functional teams.

Conferred with PO to ensure user stories were 100% ordered, defined, and prepared for the team.

Employed Jira to monitor and track product development progress through different iterations.

Help teams to successfully adopt the agile values and Principles into their Product management environment which let to faster delivery of high-quality value to the business and to their customers.

Improved team performance by coaching and mentoring scrum team members in the adaptation of effective communication strategies and interpersonal skills; increased value delivered to the business and customers from 50% to 85%.

SCRUM MASTER Infotree Global Solutions, Michigan Jan. 2018 – Sept. 2020

Spearheaded the development of a team establishing a self-organized, transparent, cross-functional collaborative, and communicative environment, encouraging knowledge transfer sessions within the team and with the product owner.

Key partner in the transition from Waterfall to Agile leading and advising key stakeholders in product requirements and recommendations leading to faster delivery and high-quality value to the business.

Ensured clarity of business requirements, scope, goal, and product domain.

Facilitated the delivery of Agile training to the development team and the entire organization.

Joined forces with the development team to remove impediments as identified towards the scrum team’s progress.

Direct collaboration with the product owner on product backlog management; met priorities based on business strategy.

PROJECT MANAGER Lobe Credit Union, Cameroon Apr. 2014 – Nov. 2017

Identified and communicated project risks to the project team, leaders, and stakeholders; proactively anticipating issues/risks which may compromise project goals.

Reduced loan delinquency rate from 9% to 3% within four months by implementing strategic suggestions.

Created partnership relationships with the business sponsor and ensured the delivery of a successful project portfolio management service.

Defined product vision/roadmap based on business values, growth opportunities, and continuous improvement.

Ensured all projects adhered to project methodology compliance standards set by the company.

Evaluated business processes, anticipated requirements, uncovered areas of improvement, and developed action plans.

Developed appropriate methodologies for collecting, analyzing, and reporting data products.

Focused on simultaneous disciplines including time management, financial management, resource management, and scope management.

LOAN OFFICER. Lobe Credit Union, Cameroon Apr. 2009 – Apr. 2014

Primary relationship manager for a diverse portfolio of 200+ loans.

Analyzed loan applications, performed continuous follow-up for all approved loans, planned and followed loan recovery techniques, and performed collateral inspections.

EDUCATION

B.S., Banking and Finance, University of Dschang Cameroon

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