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Quality Assurance Customer Service

Location:
Amman, Amman Governorate, Jordan
Posted:
August 26, 2023

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Resume:

Muaweiah Hijazin

MANAGING DIRECTOR

PROFESSIONAL SUMMARY

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in IT solutions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

WORK HISTORY

Accu-Tech - Managing Director

Jordan 2019 – 2023

With outstanding customer service, communication and business skills working in business-to-business sales (B2B) and Business-to- consumer marketing (B2C) for more than 28 years.

Implemented business strategies, increasing revenue up to 20% and effectively targeting new markets.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Managed purchasing, sales, marketing and customer account operations efficiently.

Accu-Tech - Senior IT Manager Engineer

Jordan 2000 -2019

Learned and adapted quickly to new technology and software applications

Resolved problems, improved operations and provided exceptional service

Applied effective time management techniques to meet tight deadlines

Irving, Texas 75061

469-***-****

ady8f2@r.postjobfree.com

LinkedIn: https://www.linkedin.com/i

n/muaweiah-hijazin-247aa

SKILLS

POS Skills

Auto CAD

Troubleshooting

Mentoring and training

Quality assurance

Project Management

Business administration

EDUCATION

1989 - 1994

Yarmouk University

Jordan

Bachelor of Engineering : Computer

& Automatic Control Engineering

CERTIFICATIONS

DATAWIN training Course in

Germany on OMR

Primion training Course in Germany

on Door Access Systems

Bizerba training Course in Germany

on Electronic Scales

Star -Micronics training Course in

London on Receipt Printer

DATAMAX training Course in Dubai

on Label Printers

With strong marketing and sales skills.

Experienced in providing setup and installing following solutions 1- AIDC solutions and Security Technologies (Barcode, Magnetic Stripe, MICR, CCTV, Intruder Alarm, Barriers, guard system). 2-Bar Coding & RFID Technology (Barcode reader, Portable Data Collector (PDC), barcode printers, barcode software design).

Best top 10 brands used (Spectra Physics, PSC and now is Datalogic, and Symbol for barcode readers, and PDC, another PDC was Videx company with Security guard system) (DATAMAX (Honeywell), SATO and Carl Valentin (Germany) as label printers.

Label Matrix and Label View from Strandware company and now is Teklynx Company for barcode software design.

Also used from Welch Allyn Company Magnetic Readers, Check readers (MICR).

3- POS systems, Wincor Nixdorf as POS devices, Star Micronics as Receipt, printers, Bizerba as Retail scales.

4- Warehouse Management Systems (WMS).

5- Security Systems (CCTV, Door Access Systems), Intruders Alarm.

Brand was Primion company for Access door system. 6- Time Attendance Machines, Card printers, Parking Systems, Vicking company as time Attendance machines, Magicard as card Printers.

7- Automatic Systems as Parking devices (Barriers). 8- Tutor for Microsoft Office (Excel, Word, PowerPoint …etc ). Accu-Tech - Junior Engineer

Jordan, 1995 - 1999

Studied corrections from senior engineers to learn and grow professionally.

Adhered to timelines to meet quality assurance targets.

Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.

Studied manufacturing processes to improve overall knowledge. ACCOMPLISHMENTS

· DATAWIN training Course in Germany on OMR (Optical Mark Recognition).

· Primion training Course in Germany on Door Access Systems.

· Bizerba training Course in Germany on Electronic Scales.

· Star -Micronics training Course in London on Receipt Printer.

· DATAMAX training Course in Dubai on Label Printers. CITIZENSHIP: American



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