Customer Service Call Center
Resume:
Paradise Crayton
Fort Worth, TX *****
ady8eq@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Data Analytics Student
Colaberry School of Data Analytics - Plano, TX
November 2019 to March 2020
Key Responsibilities/Achievements:
• Analyzed the business requirements and systematically designed a database for a class assignment working as a team. Employed best practices in creating a complex schema including tables, relationships, stored procedures, views, clustered and non-clustered indexes, and triggers, and implemented the import and export of data using CVS and Excel and SSIS
• Created various reports according to the business requirements in a team-oriented environment. Individually authored, installed, deployed, and managed reports using SSRS.
• Created an ETL solution that reads Products, Vendor, and Order data from CVS and Excel files on a network share into a SQL Server database. Solutions validated incoming data performance notifications when jobs complete. The order data thus loaded into SQL Server and was used to generate reports using the SSRS reporting functionality (including the Tablix control). Report were set up for automatic delivery based on standard report subscriptions.
Sales Associate
Vector Marketing - Euless, TX
June 2019 to July 2019
Key Responsibilities/Achievements:
• Expanded customer base in territory through cold contacting, networking, and account management.
• Communicated knowledge of all products and services offered through the Direct Sales Organization, including features, programming, pricing, packaging, and lineups to prospective customers.
• Accurately completed and maintained customer records for services and quality control measures.
• Implemented various marketing and advertising techniques to generate new sales.
• Exceeded a diverse array of client expectations on a consistent, accurate, and timely basis.
• Completed four-week Sales training, product training and Salesforce training, scoring perfect scores on all coursework.
• Achieved periodic sales goals in a challenging and fast-paced environment. Customer Service Associate
Rita's Ice Cream - Euless, TX
August 2017 to May 2018
Key Responsibilities/Achievements:
• Providing superior customer service while promoting the brand and offered positive customer service.
• Utilized POS systems effectively handled cash register, cash, debit, and credit card transactions.
• Maintained a clean work environment; performed closing and opening duties.
• Knowledge of products which includes customizing orders based on allergens and calories.
• Trained employees on all levels of operations within handling sales and customer interactions. Education
Bachelor of Art in Music
Prairie View University - Prairie View, TX
August 2018 to May 2019
High school diploma
Euless Trinity High School - Euless, TX
May 2018
Skills
• Inventory Control
• Project analysis
• Project Management
• Leadership Skills
• Collecting
• Strategic Planning/Execution
• Risk analysis and evaluation
• Life Cycle Development
• Customer Service Skills
• Reading
• Growth Strategies
• Business & IT Planning
• Vendor Management
• Good Communication Skills Microsoft-Office Suite, Data Analytics, Database Management in SQL Server, Microsoft for Visual Studio, Reporting in SSRS, ETL Solution & Package Deployment in SSIS, Data Entry, Excel, Typing 35wpm, Outlook
Certifications and Licenses
Colaberry School of Data analytics
May 2020 to Present
Assessments
Customer Service — Expert
July 2020
Identifying and resolving common customer issues
Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Call Center Customer Service — Expert
October 2020
Applying customer service skills in a call center setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate