Mohammed Salah Mostafa

Mobile: +2-011********

ady8c1@r.postjobfree.com

Career Objective

• Obtain a job position in the capacity of Applications Support, where my skills and abilities can be utilized by the organization to achieve excellence in the field of services provided. Confident communicator, strategic thinker, and innovative creator to coordinate the implementation of business software that is customized to meet a company’s organizational needs, highlight its core competencies, and further its success.

Education

(6 months) 2021 Diploma in Oracle Development on Cloud Next Academy In cooperation with the Ministry of Communications 2016 Bachelor’s Degree in Computer Sciences & Information Systems Cairo University

Experiences

Square Engineering Firm Oct 2021 till now

Senior Application Support Engineer

• Responsible for Administration of all applications in the company, managing application installations, updates, upgrades, and providing users accessibility.

• Providing immediate user support for service requests received on the ticketing management system and other service desk channels (e-mail and phone) within the pre-defined SLA.

• Contacting business applications vendors and providers to have support for the applications when needed.

• Coordinating the full implementation of systems like HR System, SAP ERP System modules (FICO, MM, PS), and SAP products (Signavio, SAP Analytics Cloud SAC) tracking deliverables, and ensuring timely completion of project phases.

• Defining and developing software business requirements, and specifications in collaboration with stakeholders and internal users in the different departments ensuring compatibility and integration with the core business applications.

• Ensuring that database backups for business applications are made to avoid any risk of loss or damage of data.

• Creating user manuals and conducting training sessions for newly hired employees on our business applications systems.

• Formulating any additional reports that are not provided by current business applications to best fulfill reporting needs.

• Conducting meetings and presentations with stakeholders and department managers to share ideas about digital transformations & automation and serving as a liaison between them and users.

Xceed July 2019 to Dec 2020

Technical Support Agent

• Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints.

• Receive customer complaints via e-mails/phone calls, open trouble tickets, and work on solution identification and implementation in coordination with staff to minimize disruptions and downtime.

• Liaise with appropriate members of the same family or other families as applicable, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation.

• Monitor customer satisfaction in terms of response time and repair time to detect customer opinions.

El Mohandes Marble Factory Dec 2017 to June 2019 IT Help Desk

• Responsible for providing day-to-day support and maintenance for operating systems and enterprise applications.

• Responsible for providing all aspects of technical support within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the property.

• Install and configure computer hardware operating systems and applications.

• Responsible for providing all aspects of technical support within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the property.

SolaSel Scientific Nov 2016 to Nov 2017

Sales Representative

• Present, promote, and sell products & services using solid arguments to existing and prospective customers.

• Reach out to customer leads through cold calling.

• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Communicate daily with management about sales and customer issues. Skills

Technical Skills

• Systems & Applications Administration.

• SQL, PL/SQL.

• Oracle Cloud Java SE / Java EE.

• Oracle Application Express (APEX).

• Oracle Application Development Framework (ADF).

• Jasper Reports.

• Microsoft SQL Server.

• JSON, HTML, and CSS.

Personal Skills

• High levels of commitment and dedication.

• Reading Comprehension and Active listening.

• Critical Thinking and Judgment and Decision Making.

• Fast Learner and willing to learn and develop new skills.

• Ability to establish a solid working relationship with end users and peers.

• Ability to think logically and work within a team environment.

• Ability to work as a team member or individual basis to accomplish key objectives.

• Proven Leadership skills and ability to motivate. Languages

• English: Very Good.

Personal Info

• Address: Zayed city, Giza

• Date of Birth: 11th 7,1992

• Military Status: Postponed

• Marital Status: Married

References are available Upon Request

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