DURGA DEVI D/O NYANASIGARAN

PERSONAL INFORMATION

NRIC : 880***-**-****

Address : 1B-06-02 Desa Baiduri,Jln Ru1, 11500, Ayer Itam,Pulau Pinang Contact Number : 012-*******

Email : ady8a7@r.postjobfree.com

Date of Birth : 30 July 1988

Place of birth : Penang, Georgetown

Religion : Hindu

Race : Indian

Nationality : Malaysian

Gender : Female

Marital Status :Single

CAREER OBJECTIVE

Seeking a challenging position which would enable me to learn, share my knowledge with the respective firm or with the team whom I am going to work with besides that, it is my responsibilities to work towards achieving the company’s objectives

ACADEMIC DETAILS

2012

Silicon Skills Tech Sdn Bhd

Sijil Juruteknik Automasi

2006

Institute Perkim Goon

Certificate In Animation Designing

2001-2005

S.M.K Convent Green Lane

Spm

Passed in all Subjects.

LINGUISTIC ABILITY AND SKILL

Written languages: English, Malay

Spoken languages: English, Malay, Tamil

EMPLOYMENT DETAILS

2010-2013

Admin Assistant

Surin Condominium

• Answering inquiries

• Dispatch documents and letters

• Prepare letters, reports

• Update filing for per day in system

• Follow up filing for po and do of contractors.

• Collect monthly maintenance charges from house owners

• Monitor staff on their daily works.

• Handle complain and attend house owner

• Look after house defect and report to building supervisor

• Mailing statement to the respective company’s and owners 2013-2016

Admin Assistant

Piala Mutiara Management services Sdn Bhd

~3h&4d Jalan Pantai Molek, 10470 Tanjong Tokong Pulau Pinang

~Branch Office-Block G-12-C, Lorong Perusahaan Baru 2E, Taman Prai Indah, 13600, Perai.

~Branch office-Blok 6-G-01 Lintang Sungai Batu, Taman Teluk Kumbar 11920 Pulau Pinang

• Answering inquiries

• In charge of Taman Perai Indah and Taman Teluk Kumbar

• Dispatch documents and letters

• Prepare letters, reports

• Update filing for per day in system

• Follow up filing for permits, purchase request, delivery orders by contractors.

• Collect monthly maintenance charges from house owners

• Monitor staff on their daily works.

• Deal with lawyers regarding strata tittle

• Handle complain and attend house owner

• Look after house defect

• Mailing statement to the respective company’s and owners JANUARY 2017-JANUARY 2018

Sales Coordinator

SUNWAY HOTEL GEORGETOWN PENANG

Sales and Marketing Department (CORPORATE & GOVERMENT)

• coordinate sales team by managing schedules, filing important documents and communicating relevant information

• Ensure the adequacy of sales-related equipment or material

• Respond to complaints from customers and give after-sales support when requested

• Store and sort financial and non-financial data in electronic form and present reports

• Handle the processing of all orders with accuracy and timeliness

• Inform clients of unforeseen delays or problems

• Operates OPERA SYSTEM

• Taking care of Sales & Inquiry email of Sunway (reply all enquiries)

• Prepare quotations as per customers requirement

• Prepare Confirmation and event orders

• Handle functions of customers

• Organize monthly coordination meeting with all the department

• Organize in house functions

• Monitor the team’s progress, identify shortcomings and propose improvements

• Assist in the preparation and organizing of promotional material or events (Cny/Hari Raya/Deepavali/Christmas-Blits)

JUNE 2018-MAY 2019

Sales Coordinator

FLAMINGO HOTEL BY THE BEACH PENANG

Sales and Marketing Department (CORPORATE & GOVERNMENT)

• coordinate sales team by managing schedules, filing important documents and communicating relevant information

• Ensure the adequacy of sales-related equipment or material

• Respond to complaints from customers and give after-sales support when requested

• Store and sort financial and non-financial data in electronic form and present reports

• Handle the processing of all orders with accuracy and timeliness

• Inform clients of unforeseen delays or problems

• Prepare quotations as per customers requirement

• Prepare Confirmation and event orders

• Handle functions of customers

• Organize monthly coordination meeting with all the department

• Organize in house functions

• Monitor the team’s progress, identify shortcomings and propose improvements

• Prepare weekly report on rooms and function revenues April 2019-Dec 2021

Events Coordinator

Rasa Sayang Resort & Spa

Sales and Marketing Department (CORPORATE & GOVERNMENT)

• coordinate sales team by managing schedules, filing important documents and communicating relevant information

• Ensure the adequacy of sales-related equipment or material

• Respond to complaints from customers and give after-sales support when requested

• Store and sort financial and non-financial data in electronic form and present reports

• Handle the processing of all orders with accuracy and timeliness

• Inform clients of unforeseen delays or problems

• Prepare slides for Weekly OPS Meeting

• Prepare quotations as per customers requirement

• Prepare Confirmation and event orders

• Handle functions of customers

• Organize weekly coordination meeting with all the department

• Organize in house functions

• Purchase Request (SCM Live) & Monthly report on PR for Purchasing Department

• Prepare weekly report on rooms and function revenues.

• E-Signages /Event relevant documents

• Operates OPERA SYSTEM, DELPHI & SCM Live

March 2022-Present

Customer Service Officer

Toll Global Forwarding (Logistics) COE

• Reporting for Shanghai

• Daily,weekly and monthly shipment reports for Companies such as Jabil,Stanley,Black & Decker,Panasonic,Newell Coleman,Petsafe,Apple & Kogan.

• System CW1, Enlighten, Workday,iCon & Concur.

• TTI reporting For Us & Vietnam.

• Po uploading on system for shipments.

• Create PO manually for the missing shipments.

• NRA/NAM-Data Entry

• TJX E-Dox

SKILLS

Computer : Microsoft Word, Microsoft Excel, Microsoft Power Point, Internet Explore

- Excellent customer service

- Excellent interpersonal and communication skills

- Professionalism and confident

- Self-motivated

EXTRA CURRICULAR ACTIVITIES

• RELA

• Kelab Kemahiran Hidup –vice president-certificate

• Program Perantis Belia 1 Mahir Jabatan Belia & Sukan Negeri Pulau Pinang –certificate

• Majlis Belia Negeri Pulau Pinang –certificate

REFERENCES

MR SHAHRUL MADI

Director of Sales & Marketing

Rasa Sayang Resort & Spa

048888610

Nor Milia

HR Manager

Toll Global Forwarding

016*******

TRANSPORT: OWN B2/D

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