Customer Service Sales Support
Resume:
DURGA DEVI D/O NYANASIGARAN
PERSONAL INFORMATION
NRIC : 880***-**-****
Address : 1B-06-02 Desa Baiduri,Jln Ru1, 11500, Ayer Itam,Pulau Pinang Contact Number : 012-*******
Email : ***********@*****.***
Date of Birth : 30 July 1988
Place of birth : Penang, Georgetown
Religion : Hindu
Race : Indian
Nationality : Malaysian
Gender : Female
Marital Status :Single
CAREER OBJECTIVE
Seeking a challenging position which would enable me to learn, share my knowledge with the respective firm or with the team whom I am going to work with besides that, it is my responsibilities to work towards achieving the company’s objectives
ACADEMIC DETAILS
2012
Silicon Skills Tech Sdn Bhd
Sijil Juruteknik Automasi
2006
Institute Perkim Goon
Certificate In Animation Designing
2001-2005
S.M.K Convent Green Lane
Spm
Passed in all Subjects.
LINGUISTIC ABILITY AND SKILL
Written languages: English, Malay
Spoken languages: English, Malay, Tamil
EMPLOYMENT DETAILS
2010-2013
Admin Assistant
Surin Condominium
• Answering inquiries
• Dispatch documents and letters
• Prepare letters, reports
• Update filing for per day in system
• Follow up filing for po and do of contractors.
• Collect monthly maintenance charges from house owners
• Monitor staff on their daily works.
• Handle complain and attend house owner
• Look after house defect and report to building supervisor
• Mailing statement to the respective company’s and owners 2013-2016
Admin Assistant
Piala Mutiara Management services Sdn Bhd
~3h&4d Jalan Pantai Molek, 10470 Tanjong Tokong Pulau Pinang
~Branch Office-Block G-12-C, Lorong Perusahaan Baru 2E, Taman Prai Indah, 13600, Perai.
~Branch office-Blok 6-G-01 Lintang Sungai Batu, Taman Teluk Kumbar 11920 Pulau Pinang
• Answering inquiries
• In charge of Taman Perai Indah and Taman Teluk Kumbar
• Dispatch documents and letters
• Prepare letters, reports
• Update filing for per day in system
• Follow up filing for permits, purchase request, delivery orders by contractors.
• Collect monthly maintenance charges from house owners
• Monitor staff on their daily works.
• Deal with lawyers regarding strata tittle
• Handle complain and attend house owner
• Look after house defect
• Mailing statement to the respective company’s and owners JANUARY 2017-JANUARY 2018
Sales Coordinator
SUNWAY HOTEL GEORGETOWN PENANG
Sales and Marketing Department (CORPORATE & GOVERMENT)
• coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Operates OPERA SYSTEM
• Taking care of Sales & Inquiry email of Sunway (reply all enquiries)
• Prepare quotations as per customers requirement
• Prepare Confirmation and event orders
• Handle functions of customers
• Organize monthly coordination meeting with all the department
• Organize in house functions
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events (Cny/Hari Raya/Deepavali/Christmas-Blits)
JUNE 2018-MAY 2019
Sales Coordinator
FLAMINGO HOTEL BY THE BEACH PENANG
Sales and Marketing Department (CORPORATE & GOVERNMENT)
• coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Prepare quotations as per customers requirement
• Prepare Confirmation and event orders
• Handle functions of customers
• Organize monthly coordination meeting with all the department
• Organize in house functions
• Monitor the team’s progress, identify shortcomings and propose improvements
• Prepare weekly report on rooms and function revenues April 2019-Dec 2021
Events Coordinator
Rasa Sayang Resort & Spa
Sales and Marketing Department (CORPORATE & GOVERNMENT)
• coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Prepare slides for Weekly OPS Meeting
• Prepare quotations as per customers requirement
• Prepare Confirmation and event orders
• Handle functions of customers
• Organize weekly coordination meeting with all the department
• Organize in house functions
• Purchase Request (SCM Live) & Monthly report on PR for Purchasing Department
• Prepare weekly report on rooms and function revenues.
• E-Signages /Event relevant documents
• Operates OPERA SYSTEM, DELPHI & SCM Live
March 2022-Present
Customer Service Officer
Toll Global Forwarding (Logistics) COE
• Reporting for Shanghai
• Daily,weekly and monthly shipment reports for Companies such as Jabil,Stanley,Black & Decker,Panasonic,Newell Coleman,Petsafe,Apple & Kogan.
• System CW1, Enlighten, Workday,iCon & Concur.
• TTI reporting For Us & Vietnam.
• Po uploading on system for shipments.
• Create PO manually for the missing shipments.
• NRA/NAM-Data Entry
• TJX E-Dox
SKILLS
Computer : Microsoft Word, Microsoft Excel, Microsoft Power Point, Internet Explore
- Excellent customer service
- Excellent interpersonal and communication skills
- Professionalism and confident
- Self-motivated
EXTRA CURRICULAR ACTIVITIES
• RELA
• Kelab Kemahiran Hidup –vice president-certificate
• Program Perantis Belia 1 Mahir Jabatan Belia & Sukan Negeri Pulau Pinang –certificate
• Majlis Belia Negeri Pulau Pinang –certificate
REFERENCES
MR SHAHRUL MADI
Director of Sales & Marketing
Rasa Sayang Resort & Spa
048888610
Nor Milia
HR Manager
Toll Global Forwarding
TRANSPORT: OWN B2/D
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