JOHN BONNER

**** ******* *** *****

Florence, MS 39073

(601) 968- 2042 ady874@r.postjobfree.com

https://www.linkedin.com/in/john-bonner-4143b0112

TECHNICAL EXPERTISE LEADERSHIP PROBLEM-SOLVING Adaptability Innovation Resilience

Highly skilled and dedicated IT professional with extensive experience in communication systems, electronic equipment, and data communication, including managing and maintaining network systems and ensuring IT security. Proven ability to work in fast-paced, high-pressure environments with minimal supervision, as demonstrated by my military service and civilian roles. Seeking a position as a Help Desk Technician to leverage my technical skills, problem-solving abilities, and experience in providing 24/7 support. Proficient in supporting Windows 10 and MS Office 365, and familiar with identity management systems and mobile phone activation. Flexible and adaptable, I am prepared to work any shift in a 24x7x365 schedule. Aspiring to learn new skills, increase job satisfaction, achieve further certification, and progress in the IT field with the ultimate goal of becoming a manager and owning a business in the IT field. SELECTED HIGHLIGHTS

Strong technical skills, including troubleshooting and repair of electronic and communication systems

Proficient in various help desk software and remote support tools

Excellent problem-solving abilities

Ability to work under pressure and in fast-paced environments

Strong communication skills, both written and verbal

Ability to work independently and with minimal supervision CORE COMPETENCIES

Leadership Adaptability Problem-Solving

Communication Technical Expertise Project Management

Training Teamwork Security Management

Network Administration Hardware Maintenance Software Troubleshooting PROFESSIONAL EXPERIENCE

Mazda of Jackson Jackson, MS Dec 2012 – Till Date Senior Support Technician & Help Desk

• Service client PC and server hardware and software, onsite and remotely

• Troubleshooting LAN connectivity issues at campus spanning 4 office buildings

• Built and configured many different computers, servers for many different Clients

• Installed Microsoft Exchange Server 2019 on client for E-mail

• Configured Microsoft Exchange Server 2019 for E-mail use

• Answered incoming customer support calls and created detailed tickets to track and resolve issues

• Worked roll-outs on upgrades and software

• Provided exceptional computer and technology support to organizations

• Installed and configured software and hardware for end users

• Testing a company's information technology systems and services to ensure they're performing effectively

• Responding to and resolving any client questions via chat box systems, email messages and phone calls

• Prioritizing important customer queries

• Performing system updates, maintenance procedures and other installations to prevent any unexpected or inconvenient service interruptions

• Creating FAQ guides and training materials to support customers facing common technical issues John Bonner Résumé – Page 2

Richland Police Department Richland, MS May 2012 - September 2012 IT Support Technician

• Implemented a License Plate Recognition Technology, demonstrating proficiency in hardware installation and software integration.

• Troubleshot and resolved diverse hardware and software issues, showcasing strong problem-solving abilities.

• Restored and maintained server functionality for file storage and backup, demonstrating network administration skills.

• Provided 24/7 on-call support, highlighting adaptability and commitment.

• Assisted in user account creation and configuration as part of on-boarding process, demonstrating customer service skills.

U.S. Army Fort Bragg, NC / Iraq 2008 - 2011

Signal Systems Support Technician Warrant Officer (254A)

• Managed personnel and equipment assets for Signal Communication Systems operation, showcasing technical expertise.

• Served as technical and tactical advisor for signal systems, demonstrating strong communication skills.

• Developed and implemented IT policies and procedures, aligning with the need for following security requirements in IT roles.

• Provided leadership and guidance to subordinate elements, showcasing leadership skills.

• Managed the installation and operation of radio retransmission and data distribution systems, demonstrating technical expertise.

• Supervised all aspects of COMSEC procurement, accounting, distribution, and security, demonstrating security management skills.

• Provided training and technical assistance to users of automation and communications equipment, showcasing training skills.

• Implemented Information Systems Security (ISS) training plans and conducted AIS security inspections, demonstrating security management skills.

• Provided system administration and Local Area Network (LAN) management, demonstrating network administration skills.

U.S. Army Fort Huachuca, AZ 2006 – 2008

Signal Support Systems Specialist & Help Desk Support (25U20), Radio & COMSEC Repairer (94E20)

• Maintained and repaired radio and COMSEC equipment, showcasing technical expertise.

• Performed duties as Information Management Officer, responsible for computer systems and LAN, demonstrating network administration skills.

• Provided technical assistance and training to users of signal equipment, demonstrating strong communication and training skills.

• Managed the installation, operation, and maintenance of network systems, aligning with the need for network administration in IT roles.

• Used Test, Measurement, and Diagnostic Equipment (TMDE) to determine the cause and location of malfunctions, demonstrating problem-solving abilities.

• Performed preventive maintenance checks and services (PMCS) on TMDE, vehicles, and power generators, showcasing hardware maintenance skills.

• Supervised the operation and proper use of TMDE, demonstrating leadership skills.

• Performed final or quality control inspection of repaired equipment and maintenance documents, showcasing attention to detail.

• Ensured that National Security Agency (NSA) approved components were used in COMSEC/CCI repairs, demonstrating security management skills.

U.S. Army Camp As Sayliyah Army Base, Doha, Qatar/ Afghanistan 2004 - 2006 Signal Support Systems Specialist & Help Desk Support (25U20), Radio & COMSEC Repairer (94E20) John Bonner Résumé – Page 3

• Managed the installation, operation, and maintenance of network systems, ensuring optimal performance and security.

• Provided help desk support, troubleshooting software and hardware issues both remotely and in person.

• Developed and implemented IT policies and procedures, ensuring the security of IT systems and sensitive information.

• Provided technical assistance and training for users of signal equipment, enhancing their understanding and effective use of the equipment.

• Assisted in staff supervision of information services, coordinating with various teams and departments.

• Implemented a chat room on the computer for units hundreds of miles away during active combat, demonstrating adaptability and problem-solving skills in high-pressure situations. U.S. Army Fort Campbell, KY / Iraq/Afghanistan 2001 – 2004 Signal Support Systems Specialist & Help Desk Support (25U20)

• Managed the installation, operation, and maintenance of network systems, ensuring optimal performance and security.

• Developed and implemented IT policies and procedures, aligning with organizational goals and security standards.

• Ensured the security of IT systems and sensitive information, implementing stringent security measures.

• Provided technical assistance and training for users of signal equipment, enhancing their understanding and effective use of the equipment.

• Performed duties as Information Management Officer, responsible for maintaining operability of computer systems on a post-wide LAN.

• Maintained and repaired radio and communications security (COMSEC) equipment, ensuring optimal performance and reliability.

Mississippi Army National Guard + Brandon, MS Nicaragua 1999 - 2001 Signal Systems Support Specialist (31U)

• Managed the installation, operation, and maintenance of network systems, ensuring optimal performance and security.

• Developed and implemented IT policies and procedures, aligning with organizational goals and standards.

• Ensured the security of IT systems and sensitive information, implementing robust security measures and protocols.

• Provided technical assistance and training for users of signal equipment, enhancing their understanding and effective use of the systems.

• Performed duties as Information Management Officer, responsible for maintaining operability of computer systems on a post-wide LAN.

• Managed and performed preventative maintenance checks and services on assigned vehicles and power generators, ensuring their reliability and longevity.

Moses Electric Flowood, MS 1994 - 2000

Electrician

• Coordinated with building owners and maintenance personnel to identify locations for electrical equipment installation

• Expertly installed electrical conduit and pulled wires for breakers, machine disconnects, and motors, ensuring safety and compliance with regulations

• Ensured job sites met safety standards by conducting inspections with electrical inspectors and guiding apprentices and colleagues to follow National Electrical Code (NEC) guidelines

• Installed various electrical equipment including panels, breakers, fire alarm panels, devices, receptacles, switches, machine disconnects, and lighting fixtures with precision and attention to detail

• Proficiently diagnosed and repaired faulty devices and electrical machinery, minimizing downtime and optimizing productivity

EDUCATION

Delta Technical College, Ridgeland, MS, Feb 2021 – Nov 2021 o Completed Dental Assisting School

o GPA: 3.8

John Bonner Résumé – Page 4

Hinds Community College, Pearl, MS

o Completed 101 Sem Hours Towards BS in Cyber Security o GPA: 3.2

CERTIFICATION

Mississippi State Board of Dental Examiners, Jackson, MS: 2022

Radiology Permit

o License Number: 15380-22

o Expires: 10/31/2024

Hinds Community College, Pearl, MS: 2020

TestOut Pro

o Candidate ID: U3HXV

o Certificate ID: C4PVM

TECHNICAL SKILLS

• • Hardware and Software Troubleshooting: Proficient in diagnosing and resolving hardware and software issues, including operating systems and application software.

• • Network and Systems Management: Extensive experience in managing and maintaining network systems, including the operation of military communication systems and server functionality.

• • IT Security: Implemented IT security policies and procedures to protect sensitive information and systems, including managing GSM SIM cards and ensuring the security of IT systems in the military.

• • Customer Service: Proven ability to provide technical assistance and training to users of various systems and equipment, enhancing their understanding and effective use of the equipment.

• • Problem-Solving and Analytical Skills: Demonstrated ability to solve complex problems under pressure, such as manually relaying communication between units and air crafts in Iraq and implementing a chat room for units hundreds of miles away during active combat in Afghanistan.

• • Communication Skills: Excellent verbal and written communication skills, crucial for explaining technical issues and solutions to non-technical users.

• • Adaptability: Proven ability to adapt to different environments and tasks, crucial for working in fast-paced and changing IT environments.

• • Knowledge of Operating Systems, Software, and Devices: Strong understanding of various operating systems, software, and devices, crucial for troubleshooting and resolving issues.

• • Project Management: Managed complex projects, such as the implementation of a Highly Accurate License Plate Recognition Technology for the Richland Police Department and the revamp of a cell phone system in Qatar. ADDITIONAL CREDENTIALS

LANGUAGES English

HONORS AND AWARDS Afghanistan Campaign Medal – US Army

Iraq Campaign Medal with Two Campaign Stars – US Army

Global War on Terrorism Expeditionary Medal w/ Arrowhead Device – US Army

Global War on Terrorism Service Medal – US Army

Meritorious Service Medal – US Army

Army Commendation Medal 4th Award – US Army

Army Achievement Medal 4th Award – US Army

Combat Action Badge

PROFESSIONAL DEVELOPMENT Warrant Officer Candidate School – US Army

Non-Commissioned Office Professional Development – US Army

Primary Leadership Development Course – US Army

Advance Leaders Course/Basic Noncommissioned Officer Course – US Army ORGANIZATIONS Veterans of Foreign Wars

John Bonner Résumé – Page 5

Rakkasans Association

VOLUNTEERING EXPERIENCE Quest Community Church

Jackson, MS Veterans Affairs Hospital

REFERENCES

IT OPERATIONS PROJECT MANAGER AT BEACON ORAL SPECIALISTS ANTHONY M. DE LEON

956-***-****

ady874@r.postjobfree.com

TECHNICAL SUPPORT SPECIALIST AT FORMAN WATKINS AND KRUTZ KATIE SWICKARD

727-***-****

ady874@r.postjobfree.com

Contact this candidate