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Business Development Customer Service

Location:
Mecca, Saudi Arabia
Salary:
negotiable
Posted:
August 27, 2023

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Resume:

MOHAMAD ACHALEM

Jeddah, Saudi Arabia • Weiden, Germany

ady86j@r.postjobfree.com

+966*********+491**********

EXECUTIVE SUMMARY

Executive with over 18 years of experience in management, sales, marketing, and technical possessing. Expert in health care services across various sectors with a strong ability to identify and solve problems. Implemented successful strategies focusing on increasing bottom lines and achieving objectives, relying on a proven achievements in customer service, negotiation, market penetration and business development. Succeeded proudly in diversifying the portfolio on DOKAAEP towards new markets outside the holding company. PROFESSIONAL EXPERIENCE

FREELANCE SAUDI ARABIA

Business Development Consultant 2017-Present

Supported the business development for many companies and organizations such as Royal Commission for Holy area RCMC and played a vital role in pursuing new business opportunities for them in line with the national vision and with direct reporting to C-suite executives.

Handled the penetration of Oncotherm Co. into the Saudi market through HYE Co. and headed the full process of licensing and registration through SFDA. Conducted training on their advanced cancer devices for more than 10 doctors and oncologist in Europe

Conducted a full study to introduce in the coming few months a new and unique Cholesterol Profile

(LDL/HDL) test from SpectraLAB that will be the first of its kind in the kingdom resulting a better treatment of cardiologic issues.

Tailored an innovative solution for solid waste management during Hajj season overcoming all the current major obstacles faced by the authorities specifically the Royal Commission of holy area resulting an 85% reduction in volume.

Presented an adequate solution for recycling based on the specific requirements set by the consultancy firm appointed by NEOM leading to a 100% synergy with the renewable energy protocol. DIGITAL SOLUTION PROVIDER CO. SAUDI ARABIA

Country Sales Manager 2015 – 2017

Lead the overall low-current sales team and operations, generating an increase in turnover by 32% YOY all coming from newly acquired clients.

Orchestrated the opening of new branches in Riyadh and Khobar from start-up to commercial success in 4 months based on a creative modus operandi.

Created a new department of facility management that work in line with the company’s vision to provide a one stop shop for client’s needs.

Hired and headed a cross-functional team of five competent professionals. ADAM EST - ALDAWLIAH SAUDI ARABIA

Managing Partner 2011-2015

Acted as the exclusive agent for R-BIO FARM & RMI PHARMA LOGISTICS and launched their products in the major Saudi hospitals and medical centers.

Introduced a unique test called IMUPRO for allergy diagnostic and food intolerance into Saudi markets gaining around 50% market share.

Lead the franchise agreement negotiation between ADAM and the international partners including but not limited to trademark, sales forecast, franchise fee and profit projections.

Implemented a marketing strategy utilizing online and offline channels yielding 35% YOY ROI improvements.

BTC NETWORKS SAUDI ARABIA

Sales Account Manager 2002-2011

Managed the relationship with mega-projects companies such as National Commercial Bank in terms of all their voice and data requirements.

Attended several trainings internationally and locally with companies like CISCO, Nortel Networks, and Alcatel-Lucent.

Designed and executed a completely new infrastructure based on IP protocol technology assuring a reduction of communication expense by 54% instantly.

Performed yearly sales training sessions for junior engineers. SIEMENS LTD SAUDI ARABIA

Sales Project Executive 1998 -2002

Performed multiple tasks related to large projects in terms of voice & data solution, call center application, hotel hospitality application and software management.

Achieved a sales record of 50+ new deals in 4 years including Jeddah Airport and SGHG Hospital.

Convinced multiple number of hotel chains to switch their current systems to Siemens within short period of time leading to a progressive increase in market share reaching 45%. EDUCATION

UNIVERSITY OF BEIRUT BEIRUT, LEBANON

Bachelor Of Science in Business Administration, majoring in Marketing 1990 - 1996 CERTIFICATIONS & TRAININGS

SPIN Certificate - Huthwaite Research Group Limited, UK.

Qualification Program: Architecture, Strategy, Product Applications - Siemens AG, Germany

Teamwork Effectiveness Training - Dr. Reiner Borretty, Siemens, Germany

7 Habits of Highly Effective People – By Mr. Franklin Covey, Saudi Arabia

Question Advance Selling Certificates – multiple sources



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