Customer Service High School

CURRICULUM VITAE :

SUNITA PANDEY

Contact Number : 094*******

Email Id: ************@*****.***

Line Id : sunita230674

Address : **, *** **** ** **** 12, Chan Road, Thungwatdon, Sathorn, Pin Code-10120, Bangkok, Thailand

PARTICULARS INFORMATION:

Date of Birth: 23 June 1974

Nationality: Thai

Present state of Health: Good

Languages Known: Thai,English,Hindi

Expected Monthly Salary: Thb. 25,000

QUALIFICATIONS:

B.A. in English Language 1995-1998 Ramkhamhaeng University GPA-2.75 (Bangkok, Thailand)

Senior High School 1993-1995 Santirat Vitthayalai

GPA-3.00 (Bangkok, Thailand)

Junior High School 1990-1993 Girls’ High School & College

GPA-3.00 (Allahabad, India)

WORK EXPERIENCE:

EASEMYTRIP THAI CO.,LTD.

(Industry: Tours & Travels)

Position:- Administration Manager & Inbound coordinator

Duration:- 13th September 2022- 6th April 2023

Responsibility * Making sure that everything in the office runs smoothly and effectively.

*Coordinating with staff from all the departments and helping them out wherever is needed.

*Assisting an Inbound Manager in coordinating with guides and transportation,making sure that customers receive the best service possible.

GEM LUSTRE INTERNATIONAL CO., LTD. (Industry: Gems and Jewels)

Position:- Manager (Operation) Duration:- 1st May, 2006- 31st Jan., 2008

Responsibility *Overlook to all the operation work in the organization in order to make them run effectively.

*Prepare monthly report for the superior.

*Taking care of all the emails from New York (head office).

*Deal with International suppliers.

SYNERGI TRAVEL CO., LTD. (Industry: Travel)

Position: - International Coordinator Duration: -1st March, 2004- 31st May, 2005

Responsibility: *Contact International client via internet; answering all their queries concerning tour and travel within the kingdom of Thailand.

*Basic reservation for airlines ticket and make sure that they are delivered on time.

*Main point of contact for international travel companies via email and phone.

SEA TOURS CO., LTD. (Industry: Tours and Travel)

Position: -Counter Sales (CUSTOMER CARE) Duration: - 1st Oct., 1998-30th June, 2001

Responsibility: *Handling all the tours and travel throughout the country and arranging them for the European clients.

*Providing the clients with the information of Airlines reservation and also accommodation in different part of the country, which are mainly in northern and southern part of Thailand. Such as Chiangmai, Chiangrai, Phuket, Samui and so on.

*Helping them to obtain correct information and also to understand our custom as well as our tradition.

CERTIFICATE:

*Certificate of Cambridge in Business English certificate 1 (Local Examination Syndicate, Bangkok, Thailand) Taken in 1995.

* Intermediate Level of English Study from British Council, in 1996 (Siam-square, Bangkok, Thailand)

PROFESSIONAL TRAINING:

*Diploma in Customer Service. * Customer Service Training.

* Understanding Your Customers to Drive Sales.

* Staying Close to the Customer. * Introducing: The Art of negotiations.

EXTRA CURRICULAR ACTIVITIES: - Ability to translate Thai to English and vice-versa.

- Internet browsing, basic computer programs(Microsoft Word, Excel, Power point etc.)

REFERENCES: Upon Request.

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