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Call Center Sales Manager

Location:
Chennai, Tamil Nadu, India
Posted:
August 27, 2023

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Resume:

CURRICULAM VITAE

Name : SWINBURN TERRANCE CLAUDIUS

Father’s Name : WALTER TERRENCE CLAUDIUS

Date of birth : 11th October 1971

Age : 49Yrs

Sex : Male

Nationality : Indian

Community : Anglo-Indian

Religion : Roman Catholic

Mother Tongue : English

Communication address India : No.7/1,Thillainayagam, 2nd Street, CHENNAI – 600 011 (INDIA)

Mobile No 00 91-956******* (India)

Educational Qualification : Passed High School (Std X - A.S.L.C.) from St. Mary’s A.I. Higher Secondary School,

Madras – 1, in the year (1985 – 86.)

Technical Qualification : Diploma in Mechanical Trade

‘Mont fort Technical Institute’, Madras – 16,

in the year (1990 – 92)

Passed C.N.C. Programming from CAD/CAM

Techniques, T. Nagar, Madras – 17

WORKING EXPERIENCE In INDIA

Company a) Worked in M/s. A.1.Engineers, Arumbakkam Position Held : ‘C.N.C. Lathe Operator’

From : Between Sept’1992 – Aug’ 93.

Nature of Job : Machining of Aluminum Die Cast and Cast Iron moulds mainly used in Automobile Assembly

(Sub Contract for M/s. Sundaram Fasteners

and M/s. Lucas T.V.S.)

b) Worked in M/s. Thirumala Press Components

Porur - Madras – 600 116

Position Held : Turner’ in Tool Room

From : Between 28th Sept’93 – 1st Nov’ 94.

Nature of Job : Manufacturing of Dies & Fixtures for their Press – Workshop as well as Bending Dies used in the

Making of Bi-cycles.

(Sub Contract for T.I. Cycles Ltd., & Rane – Madras) c) M/s. Autocom Industries, Ambattur, Chennai – 58 Position Held : ‘Turner &Thread Rolling Operator’

From : Between (Nov’ 94 – Feb’ 96)

Nature of Job : Machining of Cast Iron on milling m/c. and Machining of studs for thread rolling on

Traub m/c., as well as operating of thread

Rolling m/c., for forged bolts. (Sub Contract

for (M/s. Lucas T.V.S. & Sundaram Fasteners.)

d) Athilakshmi Industries, Ambattur, Chennai – 58. Position Held : ‘Supervisor’

From : Between (Feb’96 – Aug’97)

Nature of Job : Supervising and setting of Fixtures for Operators to carry out production as well as setting up of dies for thread rolling as per pitch required. Job orders for Sundaram Fasteners and M/s. Lucas T.V.S.

Work Experience Abroad

Company : M/s. UNICOIL Ltd., Saudi Arabia

Period : 1st August 1997 – 18thDecember 2007

Position Held : 'SHIFT TEAM LEADER' – Production (1997-2001)

'PRODUCTION INCHARGE CCL' – (2001-2005)

'LABORATORY INCHARGE' (2005 – 2007)

Department : Production & Laboratory

Information about the Company

Unicoil is an Established Company in the Kingdom of Saudi Arabia. It is the first Company having the high-speed continuous coil painting facility in the Middle East which was started in year 1997 with BHP-Australian technology. It is a joint venture of Zamil Al Zamil & Rashid Al Rashid. Diversifying in painting of Zincalume, Galvanized & Aluminum Steel Coils that are used in Roll Forming for construction of Roofs, Walls & Doors for factories and Sheds as well as electronic equipment.

Unicoil has started its own Galvanizing plant in which consists of a Push-Pull- Pickling Line, Cold Roll Mill and Continuous Galvanizing Line. In-House production of Galvanized coils started in March2006. The plant was setup by M/s.Danieli - Italy.

Job Responsibilities: Production

Overall responsible for the entire PRODUCTION LINE ACTIVITIES until PACKAGING of the finished goods.

Thorough Knowledge of all sections of Paint Line from Entry, Coater’s and Exit.

ORGANISING the raw material (PAINT & FEED COILS) for the shift’s production, in advance.

ON-LINE TROUBLE SHOOTING for the product defects. Supplying the necessary TECHNICAL EXPERTISE to the team members on PROBLEM SOLVING.

INDUCTION & TRAINING for the fresh employees.

Laboratory:

Pre-shipment Paint analysis – Batch wise Using Color Spectrophotometer and DJH Designs.

Raising New Color Submission with paint supplier as per Customer requirements.

Trouble shooting and problem solving of line defects. Monitoring Paint & Chemical consumption on a Monthly Basis. Setting of Pre-Treatment Stages parameters.

Attending to Customer Complaints.

Push Pull Pickling Line: Acid concentration in Storage tanks, Pretreatment tanks.

Cold Roll Mill: Rolling Oil Titration for pH, Conductivity, Total Oil concentration, SAP value, Acid value, Active Oil, Tramp Oil, Iron content, ESI & Chlorides.

DM Water Plant: Quality Checks of DM Plant – pH & Conductivity. Continuous Galvanizing Line: Elemental analysis of Zinc Ingots and Zinc bath analysis using SPECTROMAX ANALYSISER (Optical Emission Spectro) as well as SPECTRO CIRUS – INDUCTIVE COUPLED PLASMA. Company : Ms. Intermetal Ltd.,

Position Held : Sales Manager – Coil Coating

Date of Joining : 2nd January 2008 – 15th

June 2009

Information about the Company

Intermetal Ltd., is a part of Harwal Group of companies which consists of many divisions (Banqueting, Outdoor & School furniture, Racking Systems, Kitchen cabinets as well as Coil Coating)

Job Responsibilities:

Identifying & Creating Business with New Customers and following up with existing customers on daily basis for their requirements. Preparing the quotations for coating & Prepainted jobs. Preparing Yearly, Monthly & Daily Sales Target Reports to the Management. Ordering of Raw Material Stock (Aluminum, G.I., Aluzinc) on quarterly basis. Ordering of Paints (Polyester, PVDF, and Plastisol) from various suppliers according to client's requirements.

Customer advice on various coating systems and warranty offered depending on the nature of installation.

Coordinating with Production & Stores on daily deliveries to customers. Receiving feedback from customer about quality and informing the production accordingly.

Company : Rockies General Trading LLC – Dubai UAE

Position : Area Sales Manager – Coil Coating

Date of Joining : 22nd August 2009 – 31st March 2012 Information about the Company

Madar Coil Coating - Syria is a part of Daaboul Group of companies which consists of many divisions (Coil Coating, Aluminum Extrusion, Window Blinds, Wood Finish coatings)

Job Responsibilities:

Identifying & Creating Business with New Customers and following up with existing customers on daily basis for their requirements. Preparing the quotations for coating & Prepainted Orders. Preparing Yearly, Monthly & Daily Sales Target Reports to the Management. Customer advice on various coating systems and warranty offered depending on the nature of installation.

Receiving feedback from customer about quality and informing the production accordingly.

Company : Alumill Tech Gulf LLC – Ras Al Khaimah UAE Position : Sales Manager – MF Aluminum & PrePainted Coils

Date of Joining : 16th April 2012 – 22nd Dec' 2013 Information about the Company

Alumill Tech Gulf LLC - Is a part of Al Hamad Group of companies which consists of many divisions (Aluminum Coil manufacture, Coil Coating, Aluminum Extrusion,, Wood Finish coatings)

Job Responsibilities:

Identifying & Creating Business with New Customers and following up with existing customers on daily basis for their requirements. Preparing the quotations for Mill Finish Coils & Prepainted Orders. Preparing Yearly, Monthly & Daily Sales Target Reports to the Management. Customer advice on various coating systems and warranty offered depending on the nature of installation.

Receiving feedback from customer about quality and informing the production accordingly.

Company : M/s. Mulk Holdings Sharjah UAE

Position : Operations Manager–ACP&Coil Coating Line Date of Joining : 15th March 2014 – 6th August 2015 Information about the Company

Mulk Holdings is one of the leaders in manufacture of Aluminum Composite panels as well as Prepainted Aluminum coils used in the building and construction industry under the brand name of Alubond - UAE. Job Responsibilities:

Overall In charge of the full production of the coil coating division which caters to the production of ACP with a monthly production of around 450 MT of coated coils with a workforce of 65 employees consisting of production, maintenance safety and quality dept under my supervision.

Direct reporting of daily production activities by the Maintenance Manager, Production Manager Safety Manager and Quality Manager. Weekly, Monthly production reports and analysis to the Management. Monthly and annual employee’s performance analysis in line with thier KPI. Company : M/s. Pioneer Cold store & Cladding Pvt Ltd., Position : HOD - Marketing

Date of Joining : 15th October 2015 – 5th June 2016 Information about the Company

Pioneer Pvt Ltd., is manufacturer of Galvanized Corrugated Insulated Sheet panel used in the building and construction industry, Refrigerated Trucks and Porta Cabins

Job Responsibilities:

Managing and motivating the entire Sales force in hitting targets and implementing strategies to improve sales, forecasting future sales, taking care of customer related service queries in accordance with project requirements. Stock control with account analysis of current requirements. Recruiting and training of new staff.

Direct reporting to the Chairman on weekly and monthly performance reports. Monthly and annual employees performance analysis in line with their KPI. Company : M/s. Iyanar Infotech Pvt Ltd.,

Position : Call Center Sales

Date of Joining : 5th July 2016 – 15th Sept 2016

Information about the Company

Call Center located in Anna Nagar – Chennai dealing in product activation for US based company.

Job Responsibilities:

Receiving inbound call for activation as well as making of outbound calls received on our answering device.

Company : M/s. Oman Aluminum Rolling Company,

Position : Marketing Manager

Date of Joining : 30th Sept 2016 – 31st March 2017 Information about the Company

OARC is an Oman based company which produces its own Aluminum coils from extrusion for Coil coating for roofing and cladding as well as decorative purposes.

Job Responsibilities:

Creating new customers as well as maintaining of existing customer in Sales of Aluminum rolled coils to the coil coaters as well as foil industry. Company : Janani Global Solutions

Position : Call Center Sales

Date of Joining : 27th Dec 2017 – 31st March 2020

Information about the Company

Call Center located in Kolathur – Chennai dealing in certificate process for birth, Death and marriage for all Canadian provinces. Job Responsibilities:

Receiving inbound call as well as making of outbound calls received on our answering device.

Company : Sunray Solar Energy

Postion : Call Center (Inbound)

Date of Joining : April 2020 - till date

Job Responsibilities

Answering Inbound calls for Solar Panel sales as Opener and Closer Possess a valid driving License: Oman

Computer Knowledge : Proficient with WINDOWS APPLICATIONS & MS OFFICE

Passport Details:

Passport Number : N 6149385

Date of issue : 22-01-2016

Place of issue : CHENNAI

Expiry date : 21-01-2026

Languages Known : English, Hindi and Tamil.

Hobbies : Chess, Billiards & Music

Best Regards,

(S.T.Claudius)



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