Customer Service Front Desk
Resume:
CURRICULUM VITAE
JULIE NJOKI KABURU
MOBILE: +254*********
EMAIL: *************@*****.***
PROFILE SUMMARY
Highly motivated and energetic individual with over four years of front-line help desk customer service experience who can provide efficient, organized and friendly customer support. Skilled at managing inventory and supplies, handling phone duties, updating records and solving various customer problems. Computer literate in MAXIMO, Outlook, MS Office, MS Excel, Operating Systems, MS Word, PowerPoint, Access MS publisher. Google Drive, Creating and Managing spreadsheets. WORK EXPERIENCE
Amentum, October 2022-TO Aug 2023
LAUNDRY ATTENDANT
Duties and responsibilities
• Ensured a clean and tidy linen room.
• Maintained a safe workplace and ensured safety in the workplace.
• Ensured that no laundry bag was lost.
• Performed additional duties and projects as assigned.
• Resolved customer service issues quickly and effectively.
• Ensured all laundry operations were carried out according to the laundry SOP.
• Ensure quality controls were in place for all processes. Due to shortage of staffing, I was also tasked with assisting the service desk perform the following duties and responsibilities as a TDY.
• Document calls and issues work order tickets.
• Identify and categorize phone call work order types and offer appropriate response.
• Perform and document customer call backs to ensure customer satisfaction.
• Handle customer emergency situations effectively.
• Perform additional duties and projects as assigned.
• Ensuring compliance with the PWS and all military documents referenced.
• Perform operator-level preventive maintenance on desktop computer station.
• Comply with all Environment Health and Safety requirements.
• Ensure all documentation captured and retained necessary contractual information required and submitted to all appropriate entities in a timely manner. Wash Dry Cleaners, May 2022-October 2022
FRONT DESK.
Duties and responsibilities
• Resolved customer service issues effectively and timely.
• Ensured quality controls were in place for all processes.
• Maintained files and dealt with other administrative support tasks.
• Completed banking transactions.
• Ensured all team members adhered to all health and safety regulations. and participated in safety training as requested.
• Resolved office related issues.
• Received records and oversaw sorting of laundry.
• Recommended methods to improve customer service.
• Wrote memoranda’s, reports and kept an inventory of office supplies and anticipated supply needs.
The social house Nairobi, Dec 2019-july 2020
FOOD SERVER
Duties and responsibilities.
• Prepare tables with special attention to sanitation.
• Answer questions and make recommendations for complimentary products.
• Deal with customer complaints and problems
• Document orders accurately.
• Welcome and seat customers.
The blue door, May 2019-Dec20219
HOSTESs
Duties and responsibilities.
• Greeting and welcoming of guests.
• Receiving and delivering all incoming mail and outgoing mail packages.
• Answering all calls and directing as needed.
• Keep records of guests and customers.
• Assist customers with answers to queries and proffer solutions to issues. Jubilee headquarters March 2017-april 2018
OFFICE ASSISTANT
Duties and responsibilities.
• Prepared, organized and stored information in paper and digital form.
• Managed diaries, scheduled meetings and booking rooms.
• Verified data by comparing it to the source documents.
• Organized the office and assisted associates to optimize processes.
• Sorted and distributed communication in a timely manner.
• Created and updated records ensuring accuracy and validity of the information.
• Coordinated with other departments to ensure compliance with established policies.
• Resolved office related malfunctions and responded to requests and issues.
• Monitored levels of supplies and handled shortages. EDUCATIONAL BACKGROUND
Kenyatta university Sep 2014 – July 2019
Bachelor of Science in Hospitality and Tourism Management. Alliance francaise 2014
Diploma in French Level 1
Kamahuha girls 2010-2013
Kenya Certificate of Secondary Education (KCSE)
Milimani primary school 2007- 2009
Kenya Certificate of Primary Education (KCPE)
REFEREES
Irene Aoko
Laundry attendant Lead,
Amentum
+964 782-***-****
Mr. Dickson Jomo
Director, Wash Dry cleaners.
Mr. Kevin Noriega
Jubilee headquarters
Social house Nairobi
The good earth group (blue door)
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