Navindra Sonu Ratnam

Phone: +91-983*******

Skype: navindra_sonu

Email: ady84u@r.postjobfree.com

Career Goal

To join an organization that will recognize and utilize my skills fully and offer me a position requiring innovative and creative ideas, continuous growth and learning as a way to life. Work Experience

Seven plus years of experience as a skilled Asst. Outlet Manager/Butler with expertise in hotel management, guest services operations and food & beverage operations. Recognized as an efficient manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service. Villa Host (Butler) Apri 2022 to Jan 2023

Constance Ephelia Resort, Seychelles

Key responsibilities:

Responsible for overall operations and guest experience for all the 313 suites and villas in the resort.

Managing every aspect of the Villas & suites functions including overseeing all the staff such as butlers, housekeeping & maintenance while interacting with all guests ensuring that they are having an impeccable holiday.

Keeping regular contact and communications with all the duty managers, villa attendants, guest relations & agents to ensure smooth running of the resort.

Ensuring to meet all top VIP’s, repeaters and high spenders during their stay and seeking feedback about their stay, on a day-to-day basis the villa hosts manages the guests.

Whenever necessary to step in and resolve any form of guest complaint.

Ensure that all resorts club cars & buggies are in absolute working condition and responsible for all administration.

Responsible for guest satisfaction survey and all travel platform reviews.

Ensure that Constance company standards are maintained, followed & adhered at all times.

Understanding and complying with all loss prevention policies and procedures.

Ensuring that there is always an ongoing communication with all employees, to create awareness of business objectives and communicate expectations, recognizing performance & produces to obtain desired results.

Assistant Outlet Manager Jul 2019 to Sep 2019.

Al Areen Palace and Spa, Bahrain

Key responsibilities:

• Ensure compliance with company’s policies and operational guidelines.

• Identified and delegated responsibilities to shift leaders and staff to ensure objectives are met and excellent services consistently achieved.

• Consistently reviewed operations and staff to identify any problems, concerns, and opportunities for improvement.

• Managed workload and ensure effective working of restaurant activities.

• Assisted and provided training to staff and offer incentives when necessary.

• Managed the restaurant to meet or exceed standards in food quality, safety and hygiene.

• Monitored and managed guest complaints.

• Prepared the duty roster for staff

• Ensure guest satisfaction through feedback

• Optimize and oversee operations to ensure efficiency. Assistant Restaurant Manager Jun 2018 to Mar 2019. PappaRoti, Viviana Mall, Thane

Key responsibilities:

• Responsible for recruiting, training and supervising teammembers.

• Monitored and managed guest complaints.

• Promoting and marketing the business

• Ensure guest satisfaction through feedback.

• Overseeing stock levels, ordering supplies and inventories.

• Handling administration and paperwork.

• Making improvements to the running of the business and developing the restaurant. Villa Host (Butler) Jan 2015 to Jan 2017, 2 Years Constance Ephelia Resort, Seychelles

Key responsibilities:

• Villa host & villa operations, managing premium & VIP guests.

• Learn & understand the personal needs and exclusivity of guests before arrival, to be ready with and attain to those upon guest’s arrival.

• Planning guest’s experience and tours during their stay.

• Guest management with an aim to create emotional touch and personalized moment for the guest.

• Consistent delivery of at-par service standards in line with hotel values

• Target achievement in an efficient manner by recommending add-ons and exclusive package.

• Villa Operations and co-ordination with departments to maintain smooth Butler service desk.

• Earned recognition from senior management for consistent Excellency in performance Villa Host (Butler) Feb 2011 to June 2013, 2 Years and 4 Months Constance Ephelia Resort, Seychelles

Restaurant Team Leader July, 2009 to October 2010, 1 Year and 3 Months The Westin, Pune, India

Key responsibilities:

• Worked as a part of pre-opening team member.

• Supervise effectiveness of workflow and sequence of service during service periods, providing constant hands-on support.

• Supervise closely and monitor the cashiering function of the outlet.

• Managing the restaurant in the absence of Manager/Assistant Manager. Butler Service Associate July, 2007 to July 2008, 1 Year TAJ Krishna, Hyderabad, India

Key responsibilities:

• Responsible for assigned VIP guest or for a particular section.

• Anticipating guest preferences and needs throughout their stay.

• Ensuring all guest preferences and requests are noted and communicated to the team and captured in the system.

• Guest management to create a personalized moment & exclusive feeling for the guest.

• Anticipate in guest needs throughout the day and offer food & beverage service as required.

• Attending all departure services required transportation schedule, flight confirmation, and next destination assistance.

Industrial Exposure Training Experience

Trainee I Oct 2005 to March 2006, 6 Months

J.W.Mariott, Mumbai, India

Opportunities:

• Part of kitchen team for an outdoor catering at Dhirubhai Ambani International School

• Opening ceremony of Marriott Calendar and New Bed. SABA Butler Training

Systems

Microsoft Office, Opera Micros Full Service 5.0, POS – Micros, Outlook, GXP, Empower.

Education

BSc in Hospitality and Hotel Administration May 2007 Indira Gandhi National Open University (IGNOU),

Institute of Hotel Management & Catering Technology (IHMCT), Trivandrum, India HSSC March2004

Maharashtra Board

PersonalDetails

Date of birth : 29.05.1985

Religion : Hindu

Passport no : H1057110

Nationality : Indian

Permanent Address: 604/B, Riddhi Park, Cholegaon,Thakurli (East) Thane (Dist.), Mumbai, 421201,

Languages known : English, Hindi, Tamil, Marathi & Malayalam. Affirmation

I here by declare that the details furnished above are true to the best of my knowledge and belief and I can assure you that I will be dedicative enough in my works and I will contribute to the development of your organization, if an opportunity is given to me for serving in.

References

Available on request

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