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Customer Service Representative

Location:
United Arab Emirates
Posted:
August 27, 2023

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Resume:

Mobile No.: ****** **** EGIE P. ESMA ady846@r.postjobfree.com

Position Applied For: COORDINATOR / ADMINISTRATOR

OBJECTIVE

To obtain a position that matches my qualifications and recognizes my ability to adapt with receptiveness and complement the company’s needs and requirements with my efficiency and expertise.

PROFESSIONAL EXPERIENCE

Administrator / Facility Coordinator

Idama Facility Management Solution

October 2020 – Present

Abu Dhabi Islamic Bank – Headquarters

Maintain confidentiality in all aspects of client and staff information

Interact with staff, clients, suppliers and visitors

Open, sort and distribute incoming correspondence, including faxes and email

Issue responses to correspondence containing routine inquiries

Perform general clerical duties to include, but not limited to, copying, faxing, mailing, laminating and filing

Provide support to the Maintenance team on the raising and closing of Reactive, PPM and scheduled job requests within the CAFM helpdesk

Prepare and collate all documentation for the monthly payroll of all on site staff

Provide support to the FM Engineers in providing Technical & Incident Reports as well as Monthly Report submittals.

Attend team meetings and produce subsequent minutes / actions

Document Controller / Admin Staff

Engie Cofely Energy Services

June 2017 – Present

Abu Dhabi International Airport Project

Maintains and manages all important documents either for a particular project or whole organization.

Categorize, file, and retrieve both incoming and outgoing documents using specific classification and organization systems.

Assures that is easily accessible and stored

Responsible for the orderly recording and keeping of physical and electronic documents, including distributing new documents and discarding obsolete records

Maintains and examines related files to release blueprints, drawings and engineering documents to manufacturing and other operating departments.

Generate the various document control reports as required.

Maintain the files and control logs as required by the project, to keep records and logs of document retrievals, updates, distributions and removals.

Processes documents and materials (e.g. letters, memo, contracts, specifications, mail, etc.) for the purpose of disseminating information in compliance with program, area/department, operation, technical/incident reports and requirements.

Assisting Engineers / staff in preparing reports and submittals.

Responsible the control of all the Documents stored from the Archive room.

Assist HR Staff and Administrators with the Staff attendance or related work from the Biometric System.

Perform other duties assigned

CAFM HELPDESK / DOCUMENT CONTROLLER

MARINA FACILITIES MANAGEMENT LLC

MARINA OFFICE PARK VILLA B-25 ABU DHABI, UAE

MAY 2014 – MAY 2017

Maintains and manages all important documents either for a particular project or whole organization.

Assures that is easily accessible and stored

Maintains and examines related files to release blueprints, drawings and engineering documents to manufacturing and other operating departments.

Generate the various document control reports as required.

Maintain the files and control logs as required by the project.

Attain all calls either if its complaints, maintenance request or inquiry.

CUSTOMER SERVICE REPRESENTATIVE

AEGIS PEOPLES SUPPORT INC.

ORBITZ ONLINE RESERVATION

April 2010 – January 2014

Cebu City, Philippines

LICENSED TEACHER (PHYSICAL EDUC.) / CSA PERFORMING ARTS CORP DIRECTOR COLEGIO DE SAN ANTONIO DE PADUA

June 2008 – March 2010

Guinsay, Danao City, Philippines

Develop effective syllabus to teach physical education appropriate to the students

Teach cognitive concepts about motor skills and fitness

Observe and inform students of corrective measures necessary for skill and improvement

Instruct students on importance of regular amounts of appropriate physical activity now and throughout life

Assess the skill level of students and provide differentiated instruction for various ability groupings

Offer alternatives during classes to accommodate different levels of fitness and dances

Explain and enforce safety rules governing sports, recreational activities, and the use of sports and exercise equipment

Maintain order among students

Document attendance, grades, and other records

Confer with parents or guardians, Teacher, and administrators to report on students’ progress

Manage and Direct the School Performing Arts Org. and School Culminating Programs.

DANCE INSTRUCTOR/DIRECTOR – TOSHIOKA TALENT CENTER YAMAGUCHI KEN IWAKUNI CITY, JAPAN

November 2006 – March 2008

SKILLS

Have good IT and written skills.

Good Leadership and Social Interpersonal skills

Good Telephone Manners

Can speak Japanese language (Nihongo)

Proficient in using Microsoft Application (Word & Excel)

Sound Knowledge in administrative and procedures and system such as windows and office

Time management skills and the ability to prioritize work

Data Management

Attention to detail and accuracy

Problem Solving, Adaptability, Customer service orientation and Teamwork

Excellent communication skills – verbal and written

Confidentiality

EDUCATIONAL BACKGROUND

Bachelor of Science in Physical Education

Southwestern University – March 2005

Urgello St., Aznar Road Cebu City

Abellana National High School

March 1999

Cebu City, Philippines



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