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Customer Service Systems Engineer

Location:
Riyadh, Saudi Arabia
Salary:
98000
Posted:
August 27, 2023

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Resume:

CURRICULUM VITAE

NAME: Wail Salah El-DIN Mahmoud.

NATIONALITY: Sudanese.

MARITAL STATUS: Single.

MOBILE: 009**-*********.

Educations:

****-****

Complete the High Secondary school (King Dom of Saudi Arabia). Qualification:

1996-2002

Bachelor of Medical Science laboratory

Faculty: laboratories’

University of Medical (Bharati Vidyabeth).

INDIA.

1998-1999

Nice Computer Educations.

Location: PUNE.

College of vocational education and performing art. Pc hard ware and networking authorized .Approved by association of novel 2000-2001

Master software engineering

Dahad Institutions performing computer program

Yashwantro chavan open university.

Location: Nasik.

1996-2002

Universite of medical (Bharati Vidyabeth).

PUNE-INDIA.

Tender coordination

Tite : MPD -Bd - laboratories

Organization: Saudi Services LTD (SMS).

Location: Riyadh.

• Responsibilities:-

Coordinate international company.

Tender Department Work

1. Check for new announcement of tenders.

2. Make necessary steps to purchase the tenders in all (3) location including transfer money and monitor the purchasing.

3. Update the tender List on board.

4. Update the tender List in system.

5. Make copy of tender and distribute for all business unites. 6. Read all termers and conditions from tender documents. 7. Check the conditions like duration of supplies and deliver, Is It for (1) one year or (3) There years (5) five years.

8. Check minimum % of BID bond needed and valid unit how many months. 9. Check is it needed to submit financial statement of thru company. 10. Request for financial statement of the company. 11. Follow up thru business unit for the Price.

12. Make calculation for Bid bond.

13. Request bid bond for all locations.

14. Flow up finance to get BID bond.

15. Monitor the date of submit and check with Customer accurate date subjected to change due to change due to change of Hijri. 16. Preparation’s quotation’s for all the items of tender (if there Is more than 300 items have to prepare for all items.

17. Prepare soft copy of the quotations in Customer program CD. 18. Prepare the List of sample.

19. Request sample from Warehouse.

20. Write item #and cat, put SMS sticker and stamp on all Sam ;les (if there is 300 or more I have to pull all these on each samples. 21. Prepare catalogs for all items.

22. Write item# and mark the cat# on all cat logs and stamp on all catalogs. 23. Book car to go if the submitting place is far away. 24. Check the price calculations and suggestive needed corrections. 25. Change the unit Price according to Customer unit of measurements. 26. Write the quoted price, total price cat#in original documents of tender. 27. Calculate total Price and prepare cover letter. 28. Attach company registration certicate,Zakat,insurance,Agency certificate etc.

29. Sign on all pages of tenders and (P.O) customer. 30. Fill the needed information on pages of original tender like details of our company, and attach awadation from different ministries. 31. Check how many copy customers need and copy the original document and bind all copies.

32. Prepare envelopes of tender by stamp on all four corner and make addressee letter.

33. Prepare authorizing letter of submit and paste red wax. 34. Filing Tender Documents along with documents of special Price from manufacture.

35. Update tenders Master file with all information. 36. Make OES for all new awardations.

37. When (P.O) received have to find out the tender file in order to check the items, price and packing of awarded items.

38. Make OE according to our packing and must be tally to the amount in p.o. 39. Enter all the OEs from all locations in System.

(RUH.JED.KBR).

40. Copy all the OEs to finance and one copy to international Purchasing departments.

41. Check the available items in GP to deliver.

42. Make ILTs to KBR JED upon Receive the PO.

43. Check the GRR of BD medical,Amsino,BV,Deroyal and all other misc Products to Transfer and deliver the items.

Organization: Saudi Services LTD (SMS) al -Riyadh. Duration: 10 Months.

Tite: Bd Customer Service Representatives.

• Responsibilities:-

• Preparing quotations after checking previous sales history / quoted prices.

• Coordination with Salesman for submission of quotation.

• Provide samples to Salesman for submission to customer

• Providing copies of all quotations to salesmen for follow up with customer.

• Provide quotation summary every two weeks to MPD Head and salesmen for follow up with customers.

• Preparing faxes / emails messages to overseas suppliers/agent for the prices.

• Preparing prices / quotations for Jeddah and Khobar Branches.

• Checking stock status for Riyadh, Khobar and Jeddah.

• Coordinating with Procurement section for status of order placed with International Suppliers.

• Coordinate with warehouse for delivery of products to customers.

• Verify/monitor stock situation of moving products.

• Prepare tenders, arrange samples for tenders.

• Transferring stock to branch offices upon their request.

• Answer customer quires related to company business, product and stock availability.

• Coordinate with warehouse for transferring items to branch offices as well as to customers.

• Preparation of order entry processing, invoices and data entry in GP inventory software.

Generating reports from GP computerized system such as sales, inventory, receipt of goods, stock status, PO details, customer data…etc. 29/MARCH/2004 to 25/4/2010

Medical laboratories analysis

Location: Riyadh.

• Responsibility’s:-

• Laboratories analysis

Working with hospital:

1- Dar al Shiva conducting all preparations of medical microbiology staining and media cultures in all Department and unit care. 2- Hormonal assay where conducted under my supervision technologist (OM, IMX).

Abbot IV and hepatitis markers were performed on (Oregano Elis readers and quantum) .Studies in hematology where performed on (CELL DAN 1700) automatic blood cell counter career.

3- Serological away where performed as studies. Conducted studies in microbiologic and serological, immunization aspects in various intestinal parasitic infections.

4- Maintained axenic cultivation of antamoboebia histolytic an immunization and isolation of immunoglobulin by chromatographic techniques. In six month in the team work frame.

5- Enterprising international the possible solution management environment status.

6- Make report and diagnosis for Doctor

7-Medical microbiology, Pathology,Serology,Hematology,and the semen account report .

8- Working in all system laboratory inside the hospitals 9- Mange all company patient around Riyadh.

C/O:

DR.AHMAD AL BASSUNIA & ABDULL AZIZ AL KAMDI

MANGER OF HOSPTIAL & CLINICS

DR.RADA AL MUSARI.

LABORATORY ANALYSIT AND MANGEMENT PATIONS

DR.MAHMMAD AKBAR.

LABORATORY TECHNOLOGIES.

MD.DR.TARQ

CONTINUAL MEDICAL EDUCATION

Lecturer Professor

NEW CENTURY INSTITUTE FOR MEDICAL STUDIES

16 \ 10 \ 2002 - 25 \ 4 \ 2004

New Age Institute for Health Studies

Lecturer Professor Degree in medical laboratory science under the supervision of the General Organization for Technical Education and Vocational Training.

Location: Hail.

Computer course:

1998-1999

Nice Computer Educations.

Location: PUNE.

Certificate digital computer

College of vocational education and performing art. Pc hard ware and networking authorized .Approved by association of novel 2000-2001

Course taken

Master certificate –software engineering

Dahad Institutions performing computer program

Yashwantro chavan Maharashtra open university.

Location: Nasik.

Software Engineer (Information Systems Engineer

27/12/2011

B. Trading Establishment and its subsidiaries

Location : Riyadh

Prioritize and perform triage on network and system trouble tickets, while keeping coworkers apprised of open and critical issues Triage and resolves all networks and systems related issues; work with vendors; fault management and event notification and escalation to senior engineers

Provide operations support of systems development life cycle by building, supporting, and decommissioning the Kingdom of Saudi Arabia ( Governments Cloud platform.

Perform any project work as assigned.

Continually work towards making improvements in the shared server environment

To assist in the developing, installing, and maintaining IT infrastructures . Provide technology life cycle management in accordance with company policies.

Provide technical guidance on open source identity and access management technologies, including workflow management tools

Analyze virtual systems performance data and make improvements to the infrastructure as necessary.

Work with Enterprise Manager to develop internal standards, common procedures and methodologies for Enterprise support Provide assistance to application teams consuming Red Hat's internal identity management systems, including client and service configuration Assists in penetration testing of internal and external networks Performs management reports regarding security status and the impact on the business

Continuous development of new Server and Network technologies 18-2022

SENIOR ASSOCIATE INFORMATION SYSTEMS ENGINEER

Performs change control, configuration, release management, and backup management

Performs capacity management, performance tuning and load testing Supports and works with the Development and QA teams Passion for software development and an aptitude for learning Provides support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features. OTHERS

• Have high level of patience, initiative and self-reliance.

• Fluency in English and Arabic.

• Competence in dealing with people with different cultural, religious, and social background.

• Providing explanations in a way that patients and relatives can understand.

• I have an inquisitive, questioning approach to clinical practice.

• I am cultivating in an evidence-based practice.

• Readiness to both listening and explain.

• I developed an informed approach to scientific literature.

• Communicate effectively with surgical colleagues and other members of the theatre team.

• I am able to summarize a case to critical care staff.

• Communicate well with the intubated patient in intensive care.

• I am able to recognize the need for senior help when appropriate

• I maintain accurate clinical records.

• Presenting materials to department meetings and participating in clinical audit.

• I am good in breaking bad news.

• Offering comfort to the patient and relatives when there is no prospect of survival.

• Understanding the requirements of organ donation.

• Help dealing with disappointment.

• Allocate resources and call for assistance appropriately.

• Aware of my role in a multi-professional team.

• Aware of ethnic, cultural and spiritual issues in field of Microbiologist & Medical microbiologist.

• In my career, I actively participated in teaching junior doctors, medical students and nurses.

OTHER INTERESTS

I am excellent in computer software. Using multimedia for learning is a great interest. I established an Medical laboratory data base for many hospitals in K.s.a. Updating Medical laboratory department with both recent advances & setup has become a terrific one.

Skill:

Open mind for extra knowledge& Knowledge of Microsoft office Touring per request in a job order

Strong ability to work in a team away.

Valid international driving licenses.

Language:

Arabic .Speaking,Reading,Writing. (Fluent).

English .Speaking,Reading,Writing.(Fluent).

Hindi .Speaking,Reading,Writing. (Good).

Interests:

Cars, running,gardening,carpentry,Computers,football E-mail: ady83t@r.postjobfree.com



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