Accountant

MELBA M RODRIGUEZ UMPIERRE

**** ******* *****, ********* ** 37211 · 615-***-****

***.********@*****.***

MASTER OF BUSINESS ADMINISTRATION SENIOR LEVEL PROFESSIONAL Experienced, driven, growth-focused operations professional that offers comprehensive experience in the banking industry. Equipped with expertise in improving operational efficiencies, audit, analysis, research, customer service and profitability while serving as an industry leader of large-scale and complex organizations, combined with developing highly effective teams. AREAS OF EXPERTISE

QuickBooks – Operations Management – Analysis – Growth Strategies – Strategic Planning – Process Improvement – Small Business Management – Salesforce Platforms – CLP – Microsoft Office- Power BI PROFESSIONAL EXPERIENCE

JANUARY 2020 – CURRENTLY INACTIVE (REMOTE AND BY SEASONAL) STAFF ACCOUNTANT, PROFESSIONAL ACCOUNTING SERVICES, LLC

- Prepares and records asset, liability revenue and expenses entries by compiling and analyzing account information for privately small business.

- Maintains and balances accounts by verifying, allocating, posting, reconciling transaction.

- Maintains general ledger; preparing trial balance; reconciling entries.

- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.

- Summarizes financial status by collecting information, preparing balance sheet, profit and loss and other statements.

MAY 2019 – JANUARY 2022

SMALL BUSINESS SPECIALIST, BANCO POPULAR OF PR

- Responsible for monitoring daily commercial accounts overdrafts and approval according to lending authority.

- Analyze reports to identify client’s debt deterioration and monthly delinquency ratio, among others. Manage delinquency by calling clients and performing collection efforts.

- Should negotiate with customers to reach payment agreements. Manage customer relationships within branch or by visiting customers.

- Develops the portfolio through increasing span of current relationships on non-delinquent accounts and searching new business opportunities.

- Promotes cross selling. Support new marketing campaigns and product launches for commercial customers.

- Assure BSA/AML compliance, including supporting Manager on BSA monthly/annual reports.

- Visits commercial customers in accordance with “know your customer” guides. Participates on past due, Regional Office and Business Banking meetings.

- Support branches operations as needed.

2

- Work the SBA loans origin since pandemic situation (COVID19) for all type of business and forgiveness request.

MAY 2015 – MAY 2019

OPERATIONS ASSISTANT MANAGER, BANCO POPULAR OF PR

- Support Operation Manager to carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

- Foster a nice spirit of teamwork promoting trust.

- Maintain control to cash flow assigned to the Branch.

- Comply with the monthly and quarterly reports.

- Maintain equipment with the necessary cash capacity.

- Effectively handle accounting entries.

- Report suspicious activities for the prevention of fraud and money laundering.

- Continuously revise and update internal processes audited, measurements, programs, and policies to improve expected outcomes.

MAY 2013 – MAY 2015

COMPLIANCE ANALYST, BANCO POPULAR OF PR

- Analysis, quality and compliance with regulations related to BSA/AML. Monitor compliance with all AML and BSA reporting and record keeping requirements.

- Liaison with regulators, internal/external auditors and Senior Management Team regarding AML/BSA/KYC matters. Fully comply with applicable laws and regulations pertaining to the Corporation and each of the subsidiaries, including the statutory provisions of the USA PATRIOT Act.

- Refer all suspicious activity to BSA. Works with internal and external partners to research and write appropriate internal controls and procedures.

- Maintain accurate and detailed records of Internal Control activities. Serves as a resource for internal and external clients in addressing compliance issues.

- Performs risk assessments and develops compliance audit programs.

- Executes compliance audit programs and summarizes findings in a clear and concise written report. Develops and coordinates AML and compliance training materials/programs.

- Clearly and continually communicates compliance standards and procedures.

- Investigates and assists in resolving issues of non-compliance.

.MAY 2010 –MAY 2013

BANK REPRESENTATIVE, BANCO POPULAR OF PR

- Experience using the CCTM transaction management system. Knowledge and experience on working under federal regulations.

- Effectively maintain customer satisfaction and communications.

- Experience working with financial products and services; efficient handling of accounting entries.

- Control and protection of bank assets and values. Establishes and monitor compliance of the Anti-Money Laundering and Counter Terrorism Financing Policy, including OFAC corporate requirements and the procedure associated with this.

- Monitor transactions that are performed to detect those involve in any entity of person subject to the laws and regulations of OFAC.

- Help maintained customers confidence on the organization and protect operations by keeping financial information confidential. Also maintained professional and technical knowledge by attending educational workshops and reviewing professional publications. 3

EDUCATION

DECEMBER 2022

BUSINESS ANALYST CERTIFIED

IAP CAREER COLLEGE

May 2014

MASTER OF BUSINESS ADMINISTRATION (M.B.A.), MAJOR IN FINANCE METROPOLITAN UNIVERSITY (UMET), CUPEY PR

MAY 2013

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A), MAJOR IN ACCOUNTING TURABO UNIVERSITY (ANA G MENDEZ UNIVERSITY), CAGUAS PR SKILLS

Problem Solving – Quality Control – Attention to Detail – Analyzing Information – Teamwork – Audit Reports – General Maths Skills – Commercial Credit – Handling Multi-Task – Leadership – Customer Services – Interpersonal Skills – Loss Prevention – Confidentiality – Audit Analysis – Training and Development – Research Skills – Bilingual – Relationships Management

Contact this candidate