DOUGLAS P. FELLERS

*** ********* *****, ***** *****, AR 72714 • 479-***-**** • ady81c@r.postjobfree.com

PROFESSIONAL SUMMARY

An accomplished, award-winning, and talented professional with a comprehensive background in leadership, district / regional management (multi-unit), operations / project management, business development, and marketing / human resources direction. Staffs, trains, develops, and supervises general store / district managers. Creates solutions, eliminates barriers, improves processes, and productivity. Focuses on team inclusion, engagement, maximizing each day, and meeting / exceeding goals. Delivers outstanding customer service and client success / satisfaction, highlighted by client management abilities. Establishes, cultivates, and manages productive relationships.

• Leadership / Mentor

• Initiative / Motivated

• Performance-Focused

• Analytical / Accurate

• Solution-Oriented

• Engaging / Enthusiastic

• Exemplary Communicator

• Dedicated / Loyal

• Committed to Excellence

PROFESSIONAL EXPERIENCE

Dollar General Branson, MO, Little Rock, AR & Nashville / Memphis TN 10/2016 – Present District Manager and Regional Project Director

Staffs, trains, develops, and supervises general store managers and district managers. Accomplishes business development and corporate operational goals for 200+ stores. Designs / implements action plans to improve quality customer service by integrated hiring practices, focusing on retention of tenured employee, and recognizing positive employee engagement. Executes sales plans by driving incremental sales, creative signing program implementation, incentives, and exceeding customer expectations on service.

Directs business of $400+M in sales, $80+M inventory, 200 exempt managers, and 1200+ hourly employees.

Develops and recommends strategies to improve productivity of each location’s leadership and staff.

Leverages partnerships to improve effectiveness and store standards.

Earned Region 78 Top Sales to Plan Award and Sales Comp 2019.

Awarded 2019, 2020, and 2021 Top 20% Total Company Performance – District Manager. Healthfair, LLC Winter Park, FL 02/2011 – 10/2016

Chief Operations Officer

Increased sales (additional $33M) by researching / developing marketing opportunities, implementing sales plans, lead generation, and overseeing sales team. Trained / developed follow-up to reach goals. Prepared / completed action plans to increase productivity, quality, and customer-service standards. Resolved problems, identified obstacles, and implemented change. Determined annual gross-profit plans by forecasting / developing sales for territories. Analyzed trends and matched / exceeded results based on resources.

Directed expenses, leveraged talent, and administered / monitored daily sales department activities.

Generated sales leads through multimedia channels.

Monitored sales trends / goals and managed expenses and exceptions.

Designed / implemented creative marketing, sourcing, and outreach.

Established and nurtured strategic partnership and lasting relationships. Wal-Mart Stores, Inc. Bentonville, AR 2004 – 02/2011 Health and Wellness Market Director (2007 – 2011)

Oversaw daily operations of 15 Wal-Mart Pharmacies. Aligned operations and financial goals with business initiatives across multiple departments and divisions. Supervised / directed 30 pharmacy and vision managers. Oversaw $81M in revenues measuring operations, merchandise, sales, and financial execution. DOUGLAS P. FELLERS Page 2

Achieved Top Sales Increase Performer for 19 months. Executed 98% Seasonal Sell Through by daily / weekly store tours and cross merchandising efforts within total retail box. Conducted performance management annual reviews (PAR), labor relations, diversity and inclusion, harassment and discrimination, EEO / FLSA, and Compliance Audits / Reviews.

Implemented roll-out of new company projects and change initiatives.

Provided insight and information regarding employment law and policies.

Measured various employee metrics and created action plans to assess quality improvements.

Fund raising and planner for non-profit, “Give a Kid a Backpack” and “Set Your Sight on Kids.”

Attracted diverse talents through community involvement in several local organizations.

2010 – 2011 Top Performer Award – Region 9 Health and Wellness Market Director of the Year.

Achieved 2009 – 2010 Top Performer Award – Region 10 Pharmacy District Manager of the Year. Health and Wellness Division Human Resources Director (2004 – 2007) Aligned HR goals with business initiatives across multiple divisions, implementing HR strategies. Conducted performance management, PAR, labor relations, diversity / inclusion, harassment / discrimination, and EEO / FLSA training. Provided insight and information on employment law and policies. Recruited directors of operations, store managers, and hourly management. Supported and sourced for 11 states with 300+ Wal-Mart stores.

Sourced talent through internet web-based channels (LinkedIn and Indeed).

Organized and facilitated women and minorities in leadership seminars.

Achieved 2006 Top Performer Award – HR Professional Services Manager of the Year. EDUCATION

Ferris State University, Big Rapids, MI Bachelor of Science Management, Minor Finance PROFESSIONAL DEVELOPMENT

Associate Engagement Workshop Performance Management Workshop ADA Training Discrimination Investigation

HR-Labor Relations Dale Carnegie – Public Speaker Graduate HR – Compensation and Benefits PHR Certification

Managing Diversity and Inclusion HR – Practice and Law Leadership Foundation Sam Walton Institute Graduate Member Pi Lamda Phi Treasurer

Conference Seminar Training

Citrix Web X Training – GoToMeeting, 03/2012

Join Me Web X Training – 01/2014 and Current Active Administrator / User Salesforce Training – Train the Trainer Completion, 03/2013 and Active Administrator / User SHSMD – Society of Healthcare Strategy and Market Development – 10/2014 and 10/2015 RISE - Risk Adjustment and Achieving Exceptional Quality Performance – 03/2015 and 03/2016 11th Annual World Health Care Congress, 04/2014

Society for Healthcare Strategy and Market Development, 10/2012, 2013, 2014 10th Annual World Health Care Congress, 10/2013 – 2014 Connex – Aligning Business Strategy and Execution – 09/2013, 2014, 2015 and 2016

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