Jorge Carrillo, Eng. 647-***-****

*** – ** Gamble Ave. Toronto, M4K 2G9 ady80k@r.postjobfree.com

IT Desktop Support, Technician

SUMMARY OF QUALIFICATIONS

8+ years of experience in Management Systems, Networking, IT Support, Configuring and Installing.

Bachelor’s Degree in computer science, and certification in Information Security, Management Skills, and Mind Maps. CCNA Network Fundamentals.

ITIL Foundations Project Management O365 System Leadership MS Office advanced level.

Strong ability to identify, Problem Analyze/Resolution, and Administrative Procedures.

Experienced in Cloud Technologies, Virtualization, and Troubleshooting.

Solid knowledge in Security Networks and Disaster Recovery / Data Integrity.

Excellent communication skills. Innate ability to effectively communicate the goals.

Strong leadership skills, with a genuine interest in growth and development of staff, inspiring team members to achieve success through developing individual strengths.

Customer oriented and to end users. Excellent verbal, written, fluent in Spanish.

TECHNICAL SKILLS

Data Bases: MySQL, SQL.

Networking/ Infrastructure: CISCO Routers, Switches, and Firewall. Understanding of several Dell EMC systems, LAN/WAN Administration, VPN, TCP/IP, Network Physical Installations, NAS and SAS Technologies, Hardware and Architecture.

Operating Systems: Windows Server, 2008, 2012R2, XP/Vista/7/8/10, VMware ESXi, UNIX, Linux and Unix variants, Mac OS, FreeBSD (TrueNAS)

Programing: C, C++, Visual Basic.

Applications: MS Office Suite 2016/19, 365, Outlook, Access, Project, Visio, SCCM, Citrix, Microsoft Exchange, TeamViewer, SplashTop, TeamViewer, Autodesk AutoCAD, Adobe Creative Suite, Symantec Protection, SharePoint, G Suite, Dropbox, OwnCloud, Next Cloud, Easy Recovery Data Professional, VMware, VM Virtual Box, vSphere Hypervisor, Proxmox, Experience with Open Source.

Hardware: SAN, RAID, Routers, Switches, network access point, printers & scanners, brands (Cisco, Dell, IBM, and HP)

WORK EXPERIENCE

IT Lead 2016 –Present

TLN Media Group. Toronto, Canada

Operating network infrastructure. Implementing Cisco protocols for Routers and Switches.

Managing hosts and clusters with VMware /vSphere / vCenter/environment in several virtual machines.

Managing budgets to maintain, improve or implement to whole IT Department.

Patching and upgrading server using WSUS, and databases.

Managing Backup and Replication software for data backup and disaster recovery using Veeam.

Managing Facilis Servers for edition (Storage media content).

Managing Office365 and Windows AD, GPO, DC, such as passwords, distribution lists, member groups, etc.

Managing Windows Servers with many services linked to 365.

Providing System Administration support for windows with System Center Configuration Manager (SCCM).

Managing Dell EMC systems, like Unity and Isilon systems.

Managing SAN and NAS storage servers, with protocols like SMB, CIFS, NFS, with creation of volumes or LUNs

Key Achievements:

High performance on the users’ computers with the constant support, security issues and updating.

Better access to network and more storage capacity on the servers.

Jorge Carrillo, Eng. (Count’d) 647-***-**** ady80k@r.postjobfree.com

Chief Technical Officer 2007 – 2014

Federal Electricity Commission, Jalisco, Mexico

Managed Networks and strategies of security (Cisco Systems, IPsec, Firewall, and PKI).

Managed of people in charge for help desk and technical support in software and hardware.

Provided direct technical/engineering support for daily operations, planned, and implemented projects to upgrade operations including the facility.

Designed and implemented security processes and procedures and perform cost benefit analysis on all recommended strategies as cloud technologies.

Realization executive reports, progress and financial status of work, and the development of excel graphics.

Controlled, reviewed, and monitoring financial estimates of contracts executed for external staff.

Key Achievements:

Optimizing the execution of information and the reduction time of processing for administrative information a 50%.

Access to network with secure features and faster with new technologies.

Strategies IT Developer 2006 – 2007

Linvox Technology, Guadalajara, Mexico

Managed Systems and Database

Provided technical support to end user.

Troubleshooting and testing new products.

Infrastructure network configuration and hardware architecture.

Executed remote links and software via VPN protocols.

Implemented strategies for networks security based on business requirements.

Tested implementing strategies to ensure corporate data safety using server virtualization with VMware.

Key Achievements:

Innovated, developed workplace apps in the cloud, and deployed virtual servers, in order to assure security of the information generated through backups and immediate access to it from anywhere.

Reduced costs through the implementation of IP telephony were obtained, which generated savings up to 70% in expenses.

EDUCATION

Advance Diploma in Computer Systems Technology – Networking, 2018

Advanced Diploma at Centennial College, Toronto, Canada.

Bachelor’s Degree in Administrative Computing Systems Engineer, 2010

Monterrey Institute of Technology and Higher Education, Monterrey, Mexico. Assessed by WES Canada.

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