Erica Belizaire

Supervisor/Manager

Boston, MA **124

ady7zl@r.postjobfree.com

+1-774-***-****

● 3 years experiences in various business settings utilizing highly developed customer service skills.

● An ability to interact with people at all levels both internally and externally.

● A dedicated and loyal team player with high level of flexibility.

● Strong problem solving skills and exemplary communication skills.

● Self-motivated, honest, and fast learner.

● An articulate self-starter with a professional demeanor. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Premium Retail Services

February 2019 to August 2022

Phone Representative

Lowell Community Health Center - Massachusetts

January 2020 to January 2022

Operate communications systems, such as telephone, switchboard, intercom, two- way radio, or public address.

• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

• Use Microsoft outlook to email

Supervisor/Manager

Travel Traders Hotel Retail - Boston, MA

May 2017 to August 2020

Handling cash register,daily paperwork,stocking ordering through RF unit. Auditing and maintaining weekly inventor.Assisting customers in all aspects and solving employees problems.

Supervisor/Cashier

7-Eleven - Needham, MA

October 2016 to May 2019

I am responsible for closing and opening the store I am responsible for counting the registers at the end of the day and nights shift counting the safe and making the deposit bags. I stock shelves making sure the store is faced and that photos are taken care of etc... Phone Representative

Fidelity Investments - Boston, MA

July 2014 to November 2016

Operate communications systems, such as telephone, switchboard, intercom, two- way radio, or public address.

● Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

● Use Microsoft outlook to email employees about guests or visitors.

● Greet every employee or visitor who walks in the lobby.

● Monitored and authorized entrance and departure of employees and visitors. Case Manager/ Employment Counselor

Fidelity Investments - Escondido, CA

November 2015 to June 2016

Provided career guidance and counseling after conducting a thorough individual assessment. Also provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.

● Conducting intakes and assessments with potential participants and work with them to formulate and maintain relevant, meaningful case plans.

● Meeting with participants often to make sure that they're on track with case plan and assist them.

● Helped customers maintain eligibility for ResCare services by way of attendance, job search and workshop activities.

● Worked in conjunction with Job Recruiters/Business Services Team to assist customers in securing employment. Provided follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention.

Customer Service Representative/ Cashier

Shaw's Supermarket - Cambridge, MA

June 2013 to December 2014

Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all aspects of customer service.

● Balanced all cash registers at the end of the night.

● Handled complaints and returns.

● Answered phones and transferred calls accordingly. Education

High School Diploma

Stone Coast Academy Florida

Skills

• Strong Work Ethic, Positive Attitude,Good Communication Skills, Time Management Abilities. ... Problem-Solving Skills. ... Acting as a Team Player. ... Self-Confidence. ... Ability to Accept and Learn From Criticism.

• management (4 years)

• sales (5 years)

• Customer Service (5 years)

• Retail Management (5 years)

• Auditing (4 years)

• Interviewing

• Case Management

• Human Resources

• Security (2 years)

• Recruiting

• Merchandising (5 years)

• Management

• Workforce Development

• Social Work

• Human Resources Management

• Telemarketing (5 years)

• Cold Calling (5 years)

• Program Management (5 years)

• Employee Orientation (2 years)

• Financial Report Writing

• Performance Management (2 years)

• Event Planning (2 years)

• Conflict Management

• Office Management (4 years)

• Administrative Experience

• Strategic Planning

• Mentoring

• Payroll (3 years)

Contact this candidate