Business Analyst Call Center

Chowdhury Sidique

332-***-**** ady7yp@r.postjobfree.com Business Analyst/Subject Matter Expert

OBJECTIVE

Detailed-oriented Professional and Ambitious Business Analyst with hands on experience in gathering, documenting and translating requirements to assure optimum delivery and business satisfaction. I’m seeking the opportunity to further enhance my skills, expertise and overall experience as a business analysis.

PROFESSIONAL QUALIFICATIONS

BA with 4+ years of experience with an optimistic mindset to understand the As-Is business processes, To-Be business processes and serve as a Subject Matter Expert for the I.T. team

Modeled the proposed application and functional workflows various UML diagrams and Wireframes

Expertise in all phases of the Software Development Life Cycle (SDLC), including requirements gathering phase, analysis phase, design phase, implementation phase, testing phase and deployment phase as well as software engineering methods like Waterfall and Agile

Experience in creating user stories and use cases by collaborating with Stakeholders and Line of Business

Managed and facilitated Joint Application Development (JAD) sessions with business users and development team to drive out detailed business requirements

Experience creating prototypes using MS Visio and Axure to convert the modules into the design which best meets the user requirements and are feasible for developers

Created Test cases and assisting in User Acceptance Testing (UAT) sessions prior to going Live

Strong team player with excellent interpersonal skills; including the ability to persevere, motivate and successfully drive the team to reach its project completion

Experienced in working on projects with offshore/onshore teams and help Dev and QA teams with understanding Requirements and Acceptance Criteria’s

Strong analytical problem solving, written communication, organizational skills, and attention to detail with a strong desire to deliver quality level of work

PROFESSIONAL EXPERIENCE

Ally Financials June 2021 – Present

IT Business Analyst

Project Goal: Worked on implementing enhancements to checking and savings account platforms. Project mission was to allow users to have seamless experience while banking online.

Responsibilities:

Lead scrum teams of various sizes utilizing SAFe methodology and ceremonies to deliver software feature updates for a legacy platform, associated code fixes for defects, and solutions for technical debt

Documented business requirements to capture changes needed to be made and ensured requirements were properly translated to QA and DEV team with proper prototypes and UML diagrams

Continue efforts to track and audit build health, upload documentation and defect fixes

Develop detailed and effective requirements documents based for approved projects with the understanding that requirements drive development and testing

Collaborate with various teams to develop and implement best practices, facilitate issue resolution, deliver code to production and ensure burndown of committed work

Track and coordinated weekly sprint review meeting with stakeholders to demo the features accomplished during the sprint

Ensure all documentation is complete, understandable and accessible across the Business and I.T. team

Worked with the Product Owner to ensure product backlog is prioritized, and ready for development

Health First, New York, NY June 2019 – June 2021

Business Analyst Consultant

Project Goal: Worked on implementing enhancements to Health Firsts Individual and Family Plan Processes. Overall goal was to allow customers to navigate using the mobile and web browser to reduce call center volumes.

Responsibilities:

Facilitate JAD sessions with Stakeholders and I.T. team, and document requirements into User Stories while engaging in Agile practices

Monitor and report to business partners and management on the status of project efforts, identifying issues that inhibit the attainment of project goals, and implementing corrective actions

Proactively tracked activities in product backlog and work with stakeholders to identify features for all upcoming release

Participated in the daily Scrum, Sprint Planning, Sprint Retrospective, and Sprint Demo to provide status updates, mitigate road blocks and show sprint progress

Document child user stories and support them with UML activity diagram and wireframes as needed

Coordinate with onshore and offshore teams and worked closely with the developers/testers to assure through understanding of the User Stories and the Acceptance Criteria

Used Jira for requirements management, planning, scheduling, defect tracking and managing the defects

Engaged in Business Prioritization meetings to identify requirements scheduled for the upcoming release

Citi Bank, New York, NY July 2018 – June 2019

Jr. Business Analyst

Project Goal: The goal of the project was to allow customers to make changes to their credit card application using our mobile application and/or desktop application, and decrease volume at local branches.

Responsibilities:

Engaged in requirement gathering sessions, collecting and defining requirements and translating them into functional design, test planning and user documentation processes.

Provided advise to internal business groups on process improvement projects by analyzing business process flows and identifying changes.

Participated in constructing mock-ups and prototypes, and testing of new or enhanced applications.

Worked with the Product Owner to ensure product backlog is prioritized, and ready for development.

Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.

Scheduled the User Acceptance Testing (UAT) on a monthly basis with the SME’s to make sure that all the requirements are addressed in the application.

Track and coordinated weekly sprint review meeting with stakeholders to demo the features accomplished during the sprint.

EDUCATION & ACCOMPLISHMENT

Bachelor of Business Admin. Uttara Univeristy, Dhaka, Bangladesh

Scrum Team Member Accredited Cert. Scrum Institute

TECHNICAL SUMMARY

Requirement Tracking Tools

JIRA, Word, Excel, Rally

Modeling & Designing Tools

Axure RP, MS Visio, MS Paint

Methodologies

Scrum, Agile, Waterfall

Contact this candidate