Customer Service Representative

THIRIH S. WILLIAMS

***** *******, *******, ** *****

Cell 678-***-****

OBJECTIVE

Utilize my administrative and secretary skills to organize a smooth flow of official operations and perform cashiering functions; Support the Successful design, outreach, and administration of member programs and initiatives. Membership Specialist is responsible for managing the customer experience and developing new membership.

PROFILE

Self-starter and highly motivated, problem solving and decision-making capabilities.

Interface with diverse socio-economic background, coworkers, all levels of management.

Proficient in Microsoft software applications and use of standard office equipment.

Ability to prioritize and multiple-task

Enthusiastic team player, excellent customer service skills.

Excellent Customer Skills

EDUCATION

Osborn High School, 1990 Detroit, MI

PROFESSIONAL EXPERIENCE

Sams Club 04-11-2023 to Present Canton, MI

Ensures area of responsibility is maintained in accordance.

with Company policies and procedures by properly handling returns,

zoning the area, and organizing

Provides member service by maintaining exit areas

Reviewing member receipts, acknowledging the member and identifying member needs

Assists with securing and safeguarding Sam’s Club assets and property by observing.

Assists with the training of Member Frontline Service associate’s new technology and tool functionality.

Performs routine sorting and filing of correspondence, records, and reports.

Conducts searches and retrieves files, records, reports and other legal documents from the filing system. Prepares documents and files for storage.

Operates computers, copy machines and other office equipment. Performs basic computer.

Cadillac Customer

Service Representative 4/2011 Warren, MI

Responsible for Answering inbound calls and making outbound calls.

Responsible for setting appointments to dealership for customers.

Responsible for faxing and filing, and xeroxing customer

Art Van

Furniture

Responsible for handling cash and credit card payments

Responsible for setting up appointments.

Responsible for faxing and filing, copying.

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