Keisha Woodley

Conley, GA ***** 470-***-**** ady7xo@r.postjobfree.com

Objective

To obtain an Administrative or customer service position at a well-organized company where I can play a role on a team to continue to grow and further advance my career as a valued asset to my employer.

Experience

09/2019 – Present

Customer Service Representative

LogistiCare Inc Atlanta, GA

Receives and documents customer concerns while ensuring all relevant information is correct.

Adheres to and ensures all company policies and procedures.

Maintains an acceptable attendance and tardiness record.

Ensures accurate trip data input.

Demonstrates personal commitment to producing high quality work.

Refers unresolved customer grievances to designated department for further investigation and resolution.

02/2017-11/2018

Remote Customer Service Rep

Plexos Group Stone Mountain, GA

Managed 80+ calls a day to displaced citizens for rebuild homes through FEMA.

Maintained records and entered into database according to company policy with correct coding.

Set up residents walk throughs on their home for completion. 05/2013-09/2016

Administration

Bio lab Conyers, GA

Drove Inventory management for a designated area

Evaluate finished goods inventory to ensure it is properly staged to ship.

Processed daily assembly line orders into SAP system.

Lead Customer Service in a KPI focused environment and assisting office manager with daily operations

10/2007-06/2008

Insurance claims handler/ Co-Operator

APS Drive Healthcare Brookfield, WI

Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.

Assist internal and external customers with concerns regarding claims by phone or through written correspondence while providing a high level of customer service.

Work closely with other departments to analyze trends and develop strategies for prevention

Facilitate return-to-work of injured employees using reasonable accommodation programs and medical case management

Prepare various reports for management monthly.

06/2006-08/2007

Assistant Manager

Family Dollar Milwaukee, WI

At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.

Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.

Supports Store Manager in loss prevention efforts.

Assumes certain management responsibilities in absence of Store Manager.

Follows all Company policies and procedures.

Technical Skills

Experience and knowledge to perform accounts payable and accounts receivable, Payments Worksheet, Microsoft Word, and Excel. Able to operate copiers, printers, fax machines and cash register. Certifications

CPR-Healthcare Provider Billing and Coding NAHCC Medical Billing & Coding American Heart Association WesTech College

Moreno Valley, CA Moreno Valley, CA

Reference upon request

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