Patricia J. Duenas

Cellular : 347-***-**** E-mail: ady7wh@r.postjobfree.com

A professional who thrives in fast-paced, high-pressure environments who makes decisions based on sound experience and understanding of complex problems. Leader and team player with superb problem solving skills. EDUCATION/OTHER SKILLS

High School, Instituto Evangélico, Santiago, Dominican Republic. October 1992

Computer literacy (Microsoft office)

Fully bilingual (Spanish)

Customer service expert

WORK EXPERIENCE

SALES/CUSTOMER SERVICE - 2015 TO 2022

IMFOCA/CARIBBEAN PALLET COMPANY, SANTIAGO, DOMINICAN REPUBLIC

Offer customers best products according to their needs.

Maintain good relationships with customer via personal visits and effective communication.

Report to the General Manager monthly about sales department performance.

Follow up with shipping department processes to make sure customer received on time.

Keep an eye on competitors’ products, prices, and innovations. SPANISH INTERPRETER – DECEMBER 2012 TO 2015

LANGUAGE LINE SOLUTIONS, TELECOMMUTING

Render correct concepts and meanings according to the conventions of established interpretation protocol

Provide clear accurate renditions with no additions or omissions

Excellent customer service skills and clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions

Follow client’s instructions, manage the flow of the call and avoid taking over the call, as well as avoid interaction with the limited English speaker person without client's permission

Understand protocol and terminology in topics such as: medicine, insurance, finance, and law

Maintain a professional demeanor throughout the call at all times LEASING CONSULTANT-AUGUST 2014 TO APRIL 2015

AMC LLC, SCHAUMBURG, ILLINOIS

Showed apartments and answer prospective residents' questions

Proactively managed sales, outreach and lead generation, converting leads into sales. This includes interacting with neighborhood groups and community organizations Patricia J. Duenas

Cellular – 347-***-**** e-mail ady7wh@r.postjobfree.com

Provided a professional, positive and engaging experience for prospects while touring the apartment homes and community

Assisted in the preparation of marketing material to include newsletters, market surveys and resident activities

Processed apartment applications and lease renewals, accurately completing all related paperwork

Work with the maintenance department to ensure apartment turnovers are completed in a timely manner OUTSIDE INDUSTRIAL SALES REPRESENTATIVE - 2007 TO 2011 CARIBBEAN PALLET COMPANY, SANTIAGO, DOMINICAN REPUBLIC

Built outstanding relationships with customer base via personal visits and effective communication

Ensured sales objectives were met in accordance with outlined priorities

Determined customers’ needs to offer the best customized products

Streamlined shipping operations processes to achieve and exceed customers’ deadlines

Monitored competitors’ products, prices, and innovations

Maintained and enhanced customer base increasing customer base across the country by 30% CLIENT MANAGER ASSISTANT - 2004 TO 2006

INTERAMERICANA PRODUCTS, SANTIAGO, DOMINICAN REPUBLIC

Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, and/or to obtain details of complaints if any

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Ensured appropriate changes were made to resolve customers’ problems

Trained workers in proper operational procedures and functions; explained company policies

Observed and evaluated workers' performance to ensure quality service and compliance with specifications

Met with managers and other supervisors to stay informed of changes affecting operations

Informed workers about interests and special needs of specific groups

Applied customer/guest feedback to service improvement efforts ADMINISTRATIVE ASSISTANT - 2001 TO 2004

BERTILTZ LANGUAGE CENTER, SANTIAGO, DOMINICAN REPUBLIC

Reported monthly financials to Headquarters

Supervised front desk employees

Evaluated teacher candidates

Coordinated opening of new English courses

Negotiated student schedules and cost

Evaluated students’ level of English proficiency

Controlled student book inventory

Patricia J. Duenas

Cellular – 347-***-**** e-mail ady7wh@r.postjobfree.com MERCHANDISER - 1997 TO 2001

LIZ CLAIBORNE CARIBBEAN HOLDINGS, SANTIAGO, DOMINICAN REPUBLIC

Controlled factory inventory in the Dominican Republic

Checked production reports from different factories to ensure accuracy

Planned and projected production flow along with factory managers

Reported to superiors at Headquarters on a weekly basis

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