Leslie Brooks

Vista, CA ***** 760-***-**** www.linkedin.com/in/leslie-brooks-b3948135

Professional Summary

Experienced, highly energetic leader with the ability to think outside the box. Multi – tasker in a fast paced environment whom encourages independent thinking and inspires team collaboration.

Experience

Logistics& Planning Coordinator Columbia, MD

Pandora Jewelry

October 2021- Present

Reviewing shipment materials prior to distribution with third party warehouse partner.

Collaborate with transportation systems to ensure prompt shipment deliveries while monitoring costs and productivity processes.

Conduct bi-weekly meetings with Global team catering to supply operations run effectively to support Ecom and Franchise growing needs.

Conduct quarterly recycling exercises with warehouse partners to maximize storage capacity while minimizing monthly fees.

Collaborate with internal and external shareholders to ensure we are meeting performance metrics within the organization.

Customer Solutions Representative Columbia, MD

Pandora Jewelry

August 2015 – October 2021

Thoroughly cross trained with Consumer Affairs team to provide better service support for consumers.

Assisted with training temp employees for temporary support in Consumer Affairs.

Implemented several process improvements to better assist Pandora retailers.

Operate all of Pandora’s 52 Owned and Operated Retail stores, including Outlets!

Work closely with Merchandise planners on executing plans for our Owned and Operated and Outlet stores to include Remodeling/Relocation, Event / launch order, new store openings, and Store closures.

Partner with merchandise planning for Rue La La, to strategize and execute orders for processing, which encompasses over $5 million in annual revenue for Pandora.

Created training guide for employees and managers, for Disney Account which contributes approximately $13 million in company revenue. The training guide provides insight into the company’s modules available, to allow for streamlined coverage.

Collaborate with IT, Forecasting team, marketing and merchandise planners to create a special template on the Cloud, which is updated after every launch to keep the Disney exclusive charms, updated and current.

Work with GP Integration function used for uploading orders and returns.

Collaborate with Returns specialists to meet company’s goals regarding Garden Cleaning, Store closures, and Product Recall

Developed special warehouse site to help transfer products between locations without affecting inventory levels to sell.

Customer Service Representative Columbia, MD

Pandora Jewelry

January 2008 – August 2015

Conducted weekly meetings with Jared’s to cover product projection, releases, and inventory status totaling $50 million + in annual Pandora revenue.

Worked closely with department managers as a key contact person for major projects including both phases of Project Stock, $300k + revenue, and pre orders, entered through Pandora Cloud

Worked with Sales Representatives to solve problems and retrieve needed documents.

One of the key contacts for National Account Group in Customer Solutions

Maintained over 30 key accounts to include Jared, Disney, Von Maur, Navy Exchange and The Marines

Answered an average of 30+ incoming calls per day, for the Customer Service department to support the Sales team and Pandora retailers.

Performed Order Entry and pick and bag orders as needed.

Represented Pandora at our annual JCK trade show in Hollywood Florida in 2012

Promoted to the top five Customer Solutions Role in August 2012

Assistant Manager/Weight Loss Counselor North Wales, PA

Pure Weight Loss

March 2006 – January 2008

Counseled clients with weight loss concerns using personalized nutritional menu plans.

Performed all client audits and controlled monthly inventory.

Handled cash transaction and banking deposits for the business.

Held weekly team strategy meetings with employees to determine goals and put plans in place to achieve them.

Assisted in payroll for 20 employees.

Assistant General Manager North Wales, PA

Moe’s Southwestern Grill

September 2004 – February 2006

Assisted General Manager with all daily store functions including inventory, budget forecasting and daily bank deposits.

Maintained work schedules for 25 employees.

Assisted with performing monthly audits conducted weekly team meetings.

Managed catering and delivery services offered.

Assisted online preparing food with staff when needed to ensure optimal coverage for business

Prescriptives Cosmetic Manager North Wales, PA

Macy’s East

October 2003 – March 2004

Planned monthly promotional events advertising new merchandise.

Successfully met monthly sales goals for the counter

Maintained inventory and conducted audits.

Held education seminars for make-up application/skin care products.

Prestige Cosmetics Manager North Wales, PA

Ulta Salon & Cosmetics

August 2000 – October 2003

Held monthly meetings with all high-end cosmetic distributors.

Assisted with employee scheduling.

Promoted monthly events to present latest products.

Skills

Computer Skills

Microsoft Office (2000 & XP): Word, Works, Excel, Outlook, Power Point

Microsoft Dynamics Great Plains

Warehouse Management System (WMS)

AX09/ AX12 Data system

Familiar with Macros, EDI, KWI, Sales Force and CRM

Education

Johnson and Wales University, Associates Degree in Culinary Arts 3/2000

Liberty University, BA in Business Administration- Communications 5/2022

Certifications

Linked In Learning

Six Sigma White Belt

References

Available upon request

Contact this candidate