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Customer Service Data Entry

Location:
Nairobi, Nairobi County, Kenya
Posted:
August 25, 2023

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Resume:

An enthusiastic professional who is pursuing constant growth with a

comprehensive understanding of the true meaning of exceptional customer service. I recognize the impact and responsibility that each team member has on the overall effectiveness and success of a company, and believe in leading by example. I am very eager to build upon these ideals and continue to learn in any appointed role. I am a hardworking individual who is committed to integrity and excellence in all my endeavors, having excellent communication skills, and a positive “can-do” attitude.

P. O. Box:- 19889 – 00202,

Nairobi, Kenya.

P E R S O N A L S T A T E M E N T

Eva Wanjiru Kanyuaigwa

C U R R I C U L U M V I T A E

C O N T A C T I N F O

+254*********

ady7tk@r.postjobfree.com

P O I N T S O F I N T E R E S T

E D U C A T I O N A N D P R O F E S S I O N A L

T R A I N I N G

Conquered the highest peaks in

Kenya, including Elephant Hill,

Kilimambogo and Mt. Kenya’s

Lenana peak at a staggering 16,355

feet (5188m) in two (2) days.

Currently polishing my motorcycling

skills, having acquired the rating on

my driving license.

Jan 2020 – Jun 2021:- Aquatic lifesaving course at YMCA. Jan – Jul, 2018:- Flight Operations Officer License at Ninety Nines Flying School

Jan – Mar, 2010:- Certificate in Airline Cabin Crew at Kenya Airways Pride Center.

2008 – 2009:- Kenya Certificate of Secondary Education at Ngararia Girls’ High School.

April 2016:- Private Pilot’s License training at Ninety Nines Flying School

– Ground school plus seven (7) initial training hours. 2011:- French Language Basic at Alliance Francaise. 2006:- German Language Basic at Regional Institute of Foreign Languages (Basic German – Spoken)

B I O D A T A

Date of Birth: 16th December, 1988

ID Number: 27269023

Passport Number: AK0278224

S K I L L S

H O B B I E S A N D

I N T E R E S T S

Aircraft and allied technology.

Swimming and scuba diving.

Hiking.

Wildlife preservation.

Enviromental conservation.

Communication Skills: An excellent communicator, effectively conveying information both verbally and in writing. I am also a keen listener and give prompt feedback.

Flexibility and Adaptability: Flexible team player who thrives in environments that require the ability to effectively prioritize and juggle multiple concurrent tasks. I am also very positive, resilient and open to new ideas.

Priorities and Decision making: A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making.

Analytical Skills: Recognition of areas of weaknesses requiring improvement, giving recommendations for consideration, approval and implementation.

Planning and Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Time Management: Ability to prioritize work and manage time effectively.

CONTINUED…

W O R K E X P E R I E N C E

Capt. Mohamed Taufiq Khan,

Line Pilot:- Z. Boskovic Air

Charters Ltd.

E-mail:- ady7tk@r.postjobfree.com

or ady7tk@r.postjobfree.com

Tel No.:- +254*********

R E F E R E N C E S

Capt. Michael Mwangi

Macharia (JP),

Chief Pilot:- Z. Boskovic Air

Charters Ltd.

E-mail:-

ady7tk@r.postjobfree.com

Tel. No.:- +254*********

MAY 2017 TO DATE:- Z. BOSKOVIC AIR CHARTERS LTD.

Position:- Assistant Flight Operations Officer.

Responsibilities:-

Flight monitoring and radio communication between company and airborne stations.

Filing flight plans, preparation of passenger and cargo manifests, including distribution to the necessary stations for smooth flow of operations.

Handling phone calls inquiring flight rates and bookings plus general queries.

Handling emails inquiring flight rates and bookings plus general queries.

Checking-in passengers.

Briefing pilots and availing them with all necessary flight information including notams, weather reports and destination information.

Completing post-flight paperwork and keeping records of fuel invoices, navigation and landing bills.

2011 TO 2014:- KENYA AIRWAYS

Position:- Cabin Crew / Flight Attendant.

Responsibilities:-

Briefing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stowed, ensuring cabin and galleys are secure prior to takeoff and landing.

Carrying out pre-flight duties, including checking serviceability of safety equipment, ensuring the aircraft is clean and tidy, and that all meals and stocks are on board.

Merchandising duty-free items on board and advising passengers of any allowance restrictions in effect at their destinations.

Administering first aid to passengers when necessary.

Completing pre-flight and post-flight paperwork, including pertinent flight reports.

JANUARY 2011:- DAC AVIATION (EA)

Position:- Stockroom Clerk.

Responsibilities:-

Receiving and issuing aircraft spare parts and tools.

Purchasing office supplies, aircraft spares on AOG basis and distribution of spares to company outstation bases.

Data Entry of new spares and aircraft equipment on company provided database.

Inventory and stock control.

Packing and labelling of dangerous goods for transportation according to IATA standards.

Handling shipping and packing documentation from suppliers and company outstation base.

…CONTINUED

providing a weekly report with inventory at hand, low stock and each outstation stock inventory.

assisting in all general stockroom duties.

OTHER POSITIONS HELD:

June 2009: Customer Care Agent at Arjen Enterprises.

March 2009: Intern at Packaging Insurance Brokers.



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