Angela Cook

l 847-***-**** l ady7sl@r.postjobfree.com l http://linkedin.com/in/angela-c-31b0518

Profile Summary

Adept project leader with proven success in facilitating cross-functional initiatives while demonstrating good judgment and problem-solving skills. Skilled in Technical and Supply Chain Project Management.

Career skills / Software

Project Management

Vendor Management

Supply Chain

Data Analysis

Process Improvement

Telecommunications

Oracle

Microsoft

ireless

Circuit Provisioning

SharePoint

Microsoft

Client Relations

Training

Clarity PPM

Professional Experience

McDonald’s Corporation (Instant Alliance) – Chicago, IL

Project Manager_ Vendor Management Implementation 01/2022 to Present

Manage Vendors:** Ensure that vendors are performing their tasks in line with the IDMB project for the US market's Indoor Digital Menu Boards.

Manage Inventory for Open Order Management:** Oversee the process of handling inventory for orders placed by McDonald's restaurants across the country. Make sure that the approved POS and OEM providers are delivering equipment on schedule for new installations.

Manage the Implementation of IDMB (Indoor Digital Merchandise Boards) for all New Instore and stores that require upgrades at McDonald’s locations throughout the US.

Facilitate and maintain relationships between McDonald’s and vendors/partners.

Hold weekly calls with the direct vendors to go over site escalations, project issues & program updates.

Weekly Reporting – provider performance, open issue tracking, billing follow-up/tracking

Weekly Issue Log Billing Reconciliation

Maintain Teams channel & project documents to ensure the latest information and changes were posted.

Work with the hardware certification team to ensure new IDMB equipment has been certified.

Coordinate with vendors to complete SOWs/Purchase Orders

Work with internal McDonald’s teams to resolve vendor invoicing issues.

Calculate and report KPIs and Metrics to leadership monthly.

Create progress reports for key stakeholders.

Walgreens (Randstad) –Deerfield, IL

IT Project Manager 12/2020 to 11/2021

Responsible for overseeing the rollout of new and updated store devices to over 9800 stores at Walgreens stores across the US. Work closely with various leaders in the Photo Operations department and key vendors. Primary responsibility is to execute on-time and on-budget delivery of store devices.

Develop and manage critical project/program timelines.

Document and create any change requests required whether they arrive by requests of the customer, management, or vendor.

Responsible for creating and distributing processes to installation technicians and stores.

Properly notify management staff of any pending or current escalations relating to the project or items that could impact the success of the project.

Keep accurate records on all programs/projects and customer contacts.

Work closely with vendor and key members in Walgreens Photo Operation Department Build and motivates cross-functional teams to meet all goals.

United Airlines (Collabra) – Elk Grove Village, IL

IT Project Manager 01/2020 to 03/2020

Responsible for managing the estimation, planning, and execution delivery of IT infrastructure projects. My detailed oriented and problem-solving skills helped me to identify risks, communicate role blocks, and resolve issues to complete projects on time with limited issues.

Manage a portfolio of 20 – 25 IT Infrastructure projects of varying sizes and scopes which may include any or all of the following: Wi-Fi, WAN, LAN, Voice, and End User Hardware.

Orchestrate the efforts of your project team, ensuring key priorities are moving forward with speed and on schedule.

Work with other Project Managers, IT team members, stakeholders and other departments to ensure successful project delivery from project initiation through closure.

oBuild a team of engineers and subject matter experts

oHost regular meetings and checkpoints with the team.

oCreate project cost estimates

oCoordinate supply chain activities

oSupport the implementation as needed and remove any roadblocks.

Set and hold teams accountable to project deliverables, quality, and performance standards.

Lead weekly client meetings to foster open communication and ensure ongoing success with stakeholders and other internal departments.

Create project cost estimates.

Aon Hewitt/Alight Solutions– Lincolnshire, IL

Project Manager/Interactive Solution 2015 to 2019

Collaborated across internal teams to bring new and existing HR solutions to market for multiple clients. As the Project manager, I was responsible for turning the desires of the client into technical requirements that software developers understood. I accomplished these tasks by breaking down the various elements involved in getting the work done, such as producing a timeline, assigning tasks to team members, and developing checkpoints for progress.

Manage multiple HR solution projects for various clients.

100% success rate of meeting client’s live dates.

Work with software developers to review and critique manuscript request for Website and module tool(s) development.

Define and measure success metrics and monitor change in scope progress while reporting risks and issues to proper stakeholders.

Integrate change in scope activities into project plan and schedule.

Creating, monitoring, and influencing project plans for various benefits projects.

Communicating project progress to leaders and stakeholders.

UAT (QA) internal testing review of websites to ensure accuracy of content, functionality and ensuring customer vision and requirements have been captured and report issues for correction prior to handing off to customer. For review and approval.

Tracking key progress to targeted goals and working with team to address noted deficiencies.

Track and critique hours billed against budget for each HR Solution project.

Evaluating client requests against current and future capacity

Coordinate and facilitate key internal and client meetings as appropriate

AT&T (True Bridge Resources) – Schaumburg, IL

Project Manager/Supply Chain 2008 to 2014

Supply chain professional combing cross-functional competencies in procurement, vendor management, quality, and project management. Expertise in project and procedure implementation, continuous improvement, and change management to positively impact organizational goals. Proficient in identifying challenging areas achieving corrective measures. Recognized by executive management as dependable, and leaser focus with the ability to contribute as a team player, coach and develop colleagues, and interface with professionals on all levels.

Proactively led change to achieve cost improvement and inventory reduction through use of continuous improvement and training.

Successfully reduced Aged Inventory by 3.5 million

Increase inventory accuracy from 55% to 95%

Increase Inventory turns.

Decreased Aging from 90 days pass due to less than 30 days.

Successfully moved Order Compliance from 35% to 95%

Decreased past due orders from 30% monthly to 0%

Supply business coordination of RAN (Cell) Equipment for New Sites, Simple & Complex Growth and Maintenance Spares deliveries for internal ATT customers within USA.

Manage a minimum of three markets and five warehouses at one time.

Manage all projects via Oracle through life Cycle.

Performs and publishes root cause analysis on key metrics including Customer service levels, Inventory Levels.

Responsible for management of minimum of one to five million dollars of Inventory Monthly.

Manage market equipment inventory from creation of order request via Oracle to installation at various network sites.

Provide detail excel reports outlining equipment shortages.

Collaborates with other cross-functional groups to implement corrective action plans, if necessary, to obtain need equipment.

Monitor all equipment orders to ensure that markets are calling out equipment in Oracle based on Market Site Required Dates and Call out Eligibility dates.

Ensure market manage equipment callouts based on MS dates and site readiness.

Manage equipment called out to market warehouses and coordinated with warehouse staff to assure that vendors pick up network equipment and installed at appropriate sites within Supply chain SLA deadlines.

Provide support for network personnel, third party vendors and Supply Planners.

Accountable and ensure defined processes are executed across business lines.

Prepare ad-hoc reports; communicate progress and status on a regular basis.

Deliver documentation and responsible for assuring markets were trained in Process Changes.

Review monthly market metrics and address critical issues related to Supply chain and market(s) during monthly calls with senior Network Managers and Supply Chain Management Team.

Education

DEVRY UNIVERSITY – ADDISON, IL

B.S Network and Communication Management – Graduate 2009

Concentration in Network Support

Lean Six Sigma Green Belt Certification

International Six Sigma Institute

October 2020

Leadership skills

Strong organizational & planning abilities.

Excellent oral & written communication skills.

Strong people skills with a proven ability to motivate a team.

Ability to correlate different opinions, input from a variety of sources, and make informed technical decisions.

Demonstrated superior leadership and interpersonal/team building skills.

Ambition, strong work ethic, self-starter, and open to new ideas.

Ability to work effectively with mid- to senior level management internal and external.

Strong understanding about customer requirements and objectives.

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