Medical Assistant Service Representative

Heather K. Walker

*** ********** **, *********, ** 04418

207-***-****/**********@*****.***

St. Joseph Healthcare: 7/2014-11/2019

Referral Specialist

Receiving incoming referrals for Rheumatology, Endocrinology, Diabetes and Nutrition

Printing referrals from Secure messaging

Entering Demographics for all new patients

Referrals entries on all new patients

Schedule New patients for 3 Rheumatology providers, 3 Endocrinology providers, and 3 Diabetes and Nutrition providers

Scan all Referral information

Send New patient letters

Notify referring provider offices of New Patient appointment and cancellations

Responsible for mailing and faxing information

Patient Service Representative

Check in and check out patients

Verify Demographics, insurances

Scan in ID cards, insurance cards and any other paperwork for registration

Schedule patients providers

Triage patient calls for appointments

Place phone notes to Medical Assistant

Former PSR for Rheumatology

Former PSR for Diabetes and Nutrition

Penobscot Community Health Center 9/2006-7/2014

Medical Assistant/Health Coach

ER/Hosp discharge follow ups for 3 Clinics (Capehart, Summer Str, Winterport) contacting pt’s for follow up appointments with each practice

Medication reconciliation from ER/Hosp Discharge

Flow Sheeting any labs, all preventative care, diabetes care, gather records for flow sheeting( pap, mammograms, colonoscopy, etc)

Preventative care reports, pap smears, mammograms, colonoscopy

Diabetes reports, A1C, lipids, DM eye exam, Dm foot exam

Meter teachings/inhaler teachings

Home Health Portal for each practice, for attestations(outreach), Capehart, Summer Str., Winterport

Medication boxes filled with patients

Medical Assistant/Receptionist(Combined Roles)

Triaging Patients in the office for appointments, Triage phone calls

Charting, vital signs, height, weight, chief compliants

Phone notes from patients, caregivers, group homes, etc to the appropriate provider

Phlebotomy

Administering injections, office supplied, patient supplied

Med Samples and refills- med samples logged in and out, Med refills in the EMR filled and sent to appropriate provider

Medical Secretary

Checking in and out patients up to 40 a day

Scheduling for medical provider, psychiatric provider, and counselor

Deposits

Referrals from outside organizations for patients

Back up for Payroll Submissions

Prepares and Submits Patient Assistance Applications for medications

Verifies Patient demographics, insurance information, and required paperwork for their chart and in the computer

Schedule patient appointments, testing, gather records, set up new patient in computer database, obtain consents, patient instructions and other required forms

Responsible for mailing and faxing records

Immpact program for Immunizations, ordering, administering, reconciling, receiving, and shipping

Hampden Family Medicine( Sunbury) 9/2005-8/2006

Medical Assistant in Training

Triaging patients in the office for provider appointments

Setting up for Physicals and Minor Surgeries

Sterilizing equipment

Charting-paper charts, documenting meds, history, allergies, immunizations, etc

Administering Injections office supplied and patient supplied

Phlebotomy

References Available Upon Request

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