Donna Gionet

Hobbsville, NC *****

ady7rq@r.postjobfree.com

+1-252-***-****

Authorized to work in the US for any employer

Work Experience

Technical Support Representative, Seasonal

Liberty Tax Service - Virginia Beach, VA

December 2007 to December 2022

Responsibilities:

To provide franchisee remote support with their computer systems, Liberty Tax software, including but not limited to installation and removal of Liberty Tax software and computer networking. Troubleshooting, repair, upgrading and maintenance Material Management/QA

SDC Group Inc - Virginia Beach, VA

October 2020 to October 2021

Creating purchase Orders

Investigating parts, vendors to procure pricing and lead times for bids. Once contracts are awarded, place orders, receive parts, kit parts, distribute for inventory/manufacturing of electronic test equipment for the Navy.

Quality Assurance Inspection of parts manufactured for in process, final and incoming materials. Inventory Control of purchased materials for contracts. Technical Support Representative

Canon IT Services - Chesapeake, VA

January 2020 to October 2020

Provided remote technical support and sales for Canon printers. Manager

Beach Braids, Inc. - Duck, NC

June 2019 to September 2019

Summer seasonal)

Responsibilities:

Manage daily operations, Opening, closing, cashier, Customer Service and sales Quality Control of all services provided for seasonal business

• Managed- Customer service oriented and sales

Quality Assurance Inspector II

Leonardo DRS Technology, Inc.

July 2018 to May 2019

Responsibilities:

Quality Assurance Inspections, RTV Co-Ordinator

QA Inspector for In-Process/Final/Incoming product. RTV Co-ordinator for the site in Chesapeake. Duties & Responsibilities

-Performs inspection activities to assess conformance of products to the design as defined by the engineering drawings and/or models

-Inspects products, components, sub-assemblies, and/or systems to ensure conformance to requirements

-Creates organizational value by implementing innovative solutions & best practices involved in all processes of the product realization value stream

-Assists Quality Engineers in identifying non-conforming conditions of products that present existing or impending defective conditions at the system or subsystem level of assembly

-Generates discrepancy notices and initiate Material Review Board actions

-Performs material movement transactions after completing inspection process

-Specializes in receiving inspection, in-process inspection, process verification, final inspection, etc.

-Supports, communicates, reinforces and defends the mission, values and culture of the organization

-Have general knowledge of relevant manufacturing standards (such as J-Std-001/IPC-A-610) or common mechanical techniques (such as geometric dimensional and tolerance practices)

-Have the ability to use various measurement devices (calipers, pin gauges, radius gages, multimeters, etc) to verify incoming metalwork compliance and continuity inspections

-Have the ability to read mechanical and electrical drawings and able to verify parts dimensions against drawing requirements

-Have the ability to effectively interpret data and present as information and respond to questions from engineers, technical staff

-Flexible & willing to move between projects and tasks quickly and as needed

-Listens to others and works well as part of a team or individually

-Excellent attention to detail, ability to manage own time effectively, produces work of the highest quality, and meet deadlines consistently

Quality Assurance Inspector/Test Technician

Service Disabled Contractors Group

January 2013 to May 2018

Responsibilities:

Quality Assurance Inspections, Configuration Documentation & Testing Responsibilities:

Inspect, correct, and ensure that the product produced for the customer is made to ISO 9001 standards To insure that all products meet or beat customer expectations Documentation of all inspected product

Write up Purchase Orders, help with quotes for bids Troubleshooting, repair, upgrading and maintenance Inspection of contract work to specifications such as cables, circuit boards, test adapters and test equipment.

Manager & Owner

Beach Braids, Inc - Duck, NC

May 2005 to February 2015

Summer seasonal)

Responsibilities:

Manage daily operations, purchasing, accounting, hiring, scheduling of personnel Quality Control of all services provided for seasonal business Marketing & Advertising for two stores in the Outer Banks, NC This is a seasonal business from March to Oct.

Call Center Customer Service Representative (Technical Support) Cox Communications Inc. - Chesapeake, VA

December 2008 to April 2009

• Exceeds our customer’s expectations by providing top notch customer service.

• Engages in real-time troubleshooting with customers to resolve technical issues.

• Educates residential Cox customers about the use of products and additional service opportunities.

• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.

Quality Control Inspector

End to End Technical Services - Portsmouth, VA

October 2006 to April 2007

April 2009 to Oct.2009

Responsibilities:

Inspect, correct, and ensure that the product produced for the customer is made to ISO 9001 standards To insure that all products meet or beat customer expectations Documentation of all inspected product

Manager & Co-Owner

Prime Time Canteen - Norfolk, VA

September 2003 to May 2005

Responsibilities:

Managed daily operations, purchasing, inventory, hiring, scheduling of personnel Quality Control of all product made

Accounting

Production Supervisor

Motion Sensors, Inc - Elizabeth City, NC

April 2003 to August 2003

Responsibilities:

Supervision of assembly personnel

Quality assurance of all product produced and adherence to ISO specifications Co-ordination and scheduling of assembly personnel Final Testing and calibration of customer products produced Utilized MRP system to track inventory and schedule workload Electronic Technician III

Lockheed Martin Corporation Submarine Training Facility - Norfolk, VA February 2003 to April 2003

Responsibilities:

Comprehensive troubleshooting and repair of the following simulators: 15F12A/1, 21B64, 21A43, 21C7, and 21B68

Have DOD Secret Security Clearance

Calibration and Preventative Maintenance of all submarine training equipment Documentation of all revisions and new installations General Maintenance Technician

Lockheed Martin Corporation Submarine Training Facility - Norfolk, VA October 2002 to February 2003

Responsibilities:

General maintenance of all fire extinguishers, SCBA s, CO2, AFFF, and PKP Operate, troubleshoot, repair and calibrate Fire Training simulators, Smart Max propane controllers and motorized valves

General maintenance of building facilities and all training equipment used by Navy for Fire Training Implemented modifications as required

Electronic Technician III

Farrier Surface Firefighting School - Norfolk, VA

1998 to 2002

Responsibilities:

Supervised and maintained all firefighting simulators and facility equipment Performed calibrations and preventative maintenance of various transmitters

(4-20ma transmitters for CO2, Propane controllers, ABB Drive controllers for exhaust fans) Built test fixtures to perform repairs of above equipment Lead Technician on the installation of a new (N2 driven) smoke generation system throughout Norfolk's firefighting facility

Documentation of all revisions and new installations Electronic Technician

Bedford Control Systems, Inc - North Billerica, MA 1978 to 1996

Responsibilities:

Performed comprehensive troubleshooting, repair and manufacturing of company developed microprocessor based simulators and test equipment for GE, United Airlines, Kelloggs, Mrs. Smiths and Monsanto. Conducted Quality Control and supervised manufacturing of company products Field Testing, Repairs, and installation of company developed products Training of new personnel, documentation

Education

Associates Degree in Computer Science

Hesser College - Nashua, NH

1983

Skills

• Conflict Management

• Materials Management

• Calipers

• Quality Inspection

• Calibration

• Purchasing

• ISO 9001

• Calibration

• Calibration

• Microsoft Excel

• Microsoft Word

• Customer service

• Microsoft Office

Certifications and Licenses

Computer Technology

January 1978 to Present

This is a certification from ECPI for Electronics Repair Assessments

First Aid — Proficient

August 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient

Manufacturing: Quality Inspection — Proficient

November 2019

Making precise measurements, reading prints, and making pass/fail decisions. Full results: Proficient

Supervisory Skills: Directing Others — Familiar

August 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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