Sabir H Allah

***D West Third Street

Plainfield, NJ 07060

Direct Ph. 908-***-****

Google Ph. 484-***-****

Technology Specialist

EDUCATION:

Associates in Information Systems Avtech Institute of Technology

DeVry University

SKILLS:

Microsoft Office 2003, MOUS Certified Training, MS Outlook, Windows 98, 2000, XP, 7; Unix, Linux, Oracle 8, Borland Turbo C, JBuilder 6 & JBuilder 10, NetDocs, Track wise, Heat, LIMS, A+ Various Hardware & Operating Systems, Network + Certified

EXPERIENCE:

IT Support Technician 2019 – 2023

Clients: Wells Fargo, Target, St Peters University, ESP, NTTData, Conduent, RBC, Solvay

●Enterprise Desktop Support/ Windows Support for OS 7, 10 -SCCM including upgrades and refresh

●Provided support for MS Office(200*-****-***) IE : Outlook, password rests, etc

●Utilized ServiceNow ticketing system for tracking and resolving technical issues

●Break fix hardware such as printers and PCs, and troubleshoot desktop applications such as email

●Installing and configuring computer hardware, software, systems, printers and scanners

●Networking troubleshooting: connectivity, pinging routers … remote and on-site

●Monitoring and maintaining computer systems and networks, as well as providing regular maintenance and servicing of equipment, including computers and printers - Monitor refresh

●Rave Database System, Zendesk, Quality Control, C3i Share Portal knowledge, an FTP storage of Spreadsheets on WinSCP Maintain inventories of hardware.

●Help and train users when necessary. Assist with special projects as needed

●Process user's account permissions, passwords, creation, updates and inactivation of users.

●Extracted data from site specific locations to create Excel Spreadsheet records.

●Adjusted user email access

IT Config Tech 2017 - 2018

GoToIT/ CompuCom /Cigna

●Provided Tier 1 and 2 support of end users and collaborated with IT support team members and engineers for problem resolutions.

●SME for Johnson & Johnson accounts : supported VIP and escalations

●Windows: XP- 7-8-10- MS Office Suite

●Responsible for hardware and software upgrades and troubleshooting.

●Diagnosing and repairing Windows desktop and laptop.

●Break Fix – Component level PC peripherals repair and troubleshooting.

●Perform installs, moves, adds and changes

●Hardware, software, and networking troubleshooting and repair.

●Troubleshoot Software and Hardware Issues with Remote users

IT Support Technician 2015-2017

CDI/AECOM

●Provided desktop and field support to end users regarding a multitude of technical issues.

●Windows Support: XP- 7-10- MS Office Suite

●Responsible for hardware and software upgrades and troubleshooting.

●Printer repair support – break/fix; troubleshooting; maintenance kits; network monitoring - Dell, HP, IBM, Lenovo, Lexmark

●Troubleshoot Software and Hardware Issues with Remote users

●Perform installs, moves, adds and changes

●Provided support to users to diagnose, troubleshoot and resolve related problems.

●Setup, configure, install and support all PC equipment and peripherals

●Hardware, software, and networking troubleshooting and repair.

●Diagnosing and repairing Windows desktop and laptop.

●Break Fix - Taking computers apart and repairing them from the minutest component.

●PC peripherals repair and troubleshooting.

●Verified and tracked customers with connectivity issues that needed resolution were resolved in accordance with service agreements

●Preparing systems for redeployment by ensuring that system reused had all the basic approved software installed

●Preparing systems for retirement by using company approved methods for wiping the clean of all data

Desktop & Help Desk Technician 2014-2015

MEDIDATA SOLUTIONS

●Remote administration for iMedidata

●AV support for conference calls and scheduled meetings

●Tracked calls, issues, tickets, escalations, and resolutions in the Heat call tracking system experience.

●Activated user remote and Network Connectivity via satellite.

●Remote connections via satellite to retail sites back office computer to transfer relay files.

●Installed software for BOC's (Back Office Computers) and PDT (Personal Data Transmitter).

●Built PDT's & BOC's specifically for sites or for site specific

●Audio Visual experience supporting Video Conferencing, Video Streaming, Camera Operations and Event Audio/Video Operations Skype for Business

●AV support for conference calls and scheduled meetings

●Imaged workstations and laptops.

●Performed anti-virus software installation and support.

●Created, modified and terminated user accounts in NetDocs, Created Excel Data Macro to extract sample information from a LIMS Database into an Excel Spreadsheet.

Contact this candidate