Customer Service Human Resources

Cecilia Cortes

Phone 727-***-****

Clearwater, FL

ady7pe@r.postjobfree.com

Organized and driven medical professional with more than five years

experience in the medical and administrative industry. Seeking an opportunity

to use my team management skills for a new position within your company.

PROFESSIONAL EXPERIENCE:

Panda Express Gulf to Bay July 2008 – November 2021

Lead Cashier

Conduct all cashier activities accurately, safely, while following company guidelines, maintain cash drawer, secure all funds in safes and performs cashier reconciliation at end of each shift to ensure accurate management of sales, customer service skills, work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. Train new employees to duplicate skill. Assist in onboarding.

La Reina De Mexica Clearwater, FL March 2001- March 2003

Assistant Manager

Sales and profit - Achieving store targets through driving sales and more, team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results, demonstrates a high level of business acumen with the ability to analyze selling reports and identify business trends and opportunities, maintain inventory records and general accounting matters, keep records of customer interactions.

Trevinos Grocery Store & Meat Market Clearwater, FL January 2000 – March 2015

Store Manager

Manage/coordinate all load pick-ups and drop offs, prepares and maintains employment records and files related to events such as hiring, termination, worker’s compensation, leaves, transfers, and promotions, using human resources information, assists in the facilitation of all new hire activities such as, letters of employment and pre-employment packets, verifies all new employee I-9 forms in E-Verify, HR Operations including HR reporting, HRIS platform administration, change forms, file keeping/auditing, payroll review, etc. entering client and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format, verifies entered customer and account data by reviewing, correcting, deleting or reentering data, purges files to eliminate duplication of data, relay information such as work orders or other messages to and from work crew.

Captain D’s Orlando, FL 2000-2002

Cashier

Conduct all cashier activities accurately, safely, while following company guidelines, maintain cash drawer, secure all funds in safes and performs cashier reconciliation at end of each shift to ensure accurate management of sales, customer service skills, work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

EDUCATION:

High School Diploma

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