Customer Service Project Manager

Adam Plouse

ady7p6@r.postjobfree.com • 330-***-****

Wesley Chapel, FL 33545

Project Manager, Profile

Results-driven professional with an entrepreneurial spirit and extensive experience streamlining processes through effective operations management, customer service, and talent development. Poised to excel in challenging “Project Management” roles.

Proven success enabling achievement of measurable organizational impact by overseeing business operations and coordinating planning, forecasting, and budgeting operations. Drive for leading all phases of construction projects from planning and budgeting to execution and final delivery. Versatile leader with remarkable efficiency in building, training, and coaching highly motivated employees for continuous process and performance optimization. Expert at fulfilling clients’ needs and optimally utilizing all available resources to ensure delivery of top-notch service to customers. Refined communicator with ability to expand business coverage by establishing deep relationships with senior management.

Core Competencies

Full Operations Management

Staff Recruitment & Training

Employee Morale & Retention

Customer Service & Retention

Team Leadership & Coaching

Strategic Planning & Analysis

Process Improvements

Business Development

Problem Resolution

Professional Experience

ASAP & Real Deal Delivery, Akron, Ohio 2010 to Present

Operations Manager

Train and empower new employees on proper technique, vehicle maintenance, and customer service. Streamline efficiency by planning and organizing items for delivery to employees. Serve as key liaison between owner of company and employees. Communicate major issues with staff, while on install and service calls. Ensure employees follow strict PPE procedures. Report directly to CEO regarding daily deliveries. Devise best plans for addressing employee concerns.

●Met business goals by maintaining in-line flow of communication among all levels of organization.

Additional Experience

Big Dog Delivery, Akron, Ohio

President

●Oversaw recruitment, staffing, training, and termination of all employees. Administered day-to-day activities and payroll processes. Expanded company to 30 employees and eight trucks by formulating business plans.

●Coordinated daily team meetings to foster strong communication, motivation, and morale. Augmented customer satisfaction by ensuring timely delivery of items.

Education & Credentials

Adult First Aid CPR AED Training Program, American Safety Health Institute, 2022

Bloodborne Pathogens & Narcan Certified

OSHA 30 Construction Certified, ClickSafety, 2022

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