**** ******* **** **

Walnut Cove, NC *****

413-***-****

ady7p4@r.postjobfree.com

STACIE HILL

SKILLS:

I am very outgoing, attentive and organized. I have vast experience working with people of various abilities and from many backgrounds. I am creative, knowledgeable about multiple programs in the community, and trained to educate people and work towards what will give them the best possible outcome.

EXPERIENCE

Berkshire Bank- Virtual Teller

March 2021-Present

Assisting customer in all areas of banking transactions.

●Working with customers on deposits, withdrawals, loans payments, credit card payment

●Talking with customers to identify where they may have banking needs that are not yet being met and walking them through the process of meeting those needs. Referrals, teaching online banking options, researching information for customers.

●Working on the systems with NARMI, NCR, Teller Now, IBS, balancing Runs and transmitting all work at the end of each day.

●Working with CSI program to correct transactions before being transmitted, balancing runs for end of day transmission.

●Balancing branch at the end of the day, training new employees on the method and programs used in virtual teller. Given supervisor over ride ability to over ride transactions, amounts, and all other instances needed by other tellers.

●Contact person with companies needed for repairs on ITM machines, Loomis (cash loading service) and IT departments for NCR (company our ITM machines are from)

State of Massachusetts — Employment Specialist

AUGUST 2019 - MAY 2020 ( Laid off due to Covid)

Individualized support for an adult male with severe developmental disabilities.

●Evaluating individuals to find strengths and weaknesses, and develop a training regimen to broaden skills to make them more accessible to the workforce.

●Networking in the community to bring employers on board with our philosophy and open opportunities for individuals to become employed in community jobs.

●Responsible for providing meaningful And enjoyable community recreational time to fulfill their lives.

BFAIR — Case Manager

OCTOBER 2017 - JUNE 2018

●Lead a team of 7 staff and 17 individuals with disabilities

●Create weekly staff and individual schedules, as to coverage of job sites and community based programs

●Develop training programs and activities to strengthen skills of both staff and individuals.

●Hold and run monthly staff meetings.

BCARC — Employment Trainer

DECEMBER 2010 - OCTOBER 2017

●Evaluate individuals to determine strengths and needs in the community

●Develop training methods particular to individual needs

●Train and support individuals in the community become successful adults in the workforce and recreational activities

●Networking with the community and organizations to spread the word and educate business about the possibilities and benefits of hiring an adult with disabilities

EDUCATION

Berkshire Community College, Pittsfield

December 1994- June 1995 accounting

Mildred Elley Business School

September 1999- June 2000 Certified Bookkeeper

AWARDS

Employee of the Year 2015 BCARC

VOLUNTEER of the Year 2016 Boys and Girls club of America (Berkshire County)